Resolution Law Reviews 

237
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and professional legal team for their outstanding expertise, clear and timely communication, and reliable ongoing updates provided throughout every single stage of the complex claims process, ensuring that everyday people feel fully supported throughout. However, some reviewers were not happy with slow response times and lengthy delays encountered during the initial phases of their legal cases. Consumers specifically mentioned that navigating these difficult procedures occasionally required considerable patience before finding truly helpful guidance, overcoming initial hurdles, and successfully reaching a positive final resolution.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that assigned lawyers and legal teams are extremely... See more

Claim

Consumers find claim to be positive, highlighting how reviewers are consistently kept informed and up to date... See more

Service

Users describe positive interactions with service, highlighting that reviewers consistently went above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adrian McGurk took over my case after about 12 months into it due to my original solicitor leaving, and I noticed a big change and movement when he took over. He helped push things along,kept me infor... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Joanne at Resolution Law was absolutely fantastic in handling our losses claim following one of our buses being written off in 2024. Professional, knowledgeable and always kept us updated throu... See more

Company replied

Rated 5 out of 5 stars

While dealing with my case, I couldn’t fault Jay. His communication with updates throughout was great, answered any queries promptly, and had my case settled quickly and smoothly. His professionalism... See more

Company replied

Rated 5 out of 5 stars

Georgia has been absolutely incredible throughout my entire claim process! From start to finish, she handled everything with such professionalism, clarity, and genuine care. She kept me updated at... See more

Company replied


Company details

  1. Legal Services

Written by the company

Our solicitors deal with all types of personal injury claims on a no win no fee basis. Where possible we will look to ensure that there are no deductions from your damages. Most lawyers will seek to take a deduction of up to 25% from your compensation by way of a Success Fee. Resolution Law will not. Instead, we will assess each case individually to see if a 0% success fee is possible. If it is not, we will cap any success fee deduction at 20%.


Contact info

4.8

Excellent

TrustScore 5 out of 5

237 reviews

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No recent history of asking for reviews

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4.8

All reviews

(237)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Joanne Milford

I cannot recommend Joanne Milford of Resolution Law highly enough. She is absolutely brilliant.

Throughout a very long case, Joanne’s communication was excellent, she kept me regularly updated. She was always on top of everything and made clear and well judged recommendations that helped achieve a very good outcome,

Joanne is extremely professional and demonstrated vast knowledge of the area of law relevant to my case. During this time she was also friendly, approachable, supportive and understanding in what was at times a very stressful situation.

Joanne was also friendly, approachable, and supportive. I’m extremely grateful for her guidance and professionalism and wouldn’t hesitate to recommend her to anyone needing a solicitor.

Thank you once again Joanne.

December 23, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Graham. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Just wanted to say thanks to Laura…

Just wanted to say thanks to Laura Cloney for making my situation so much easier for me Laura has firing on all cylinders with my claim and I just wanted to praise her for all the work she has done with me

December 23, 2025
Unprompted review
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Reply from Resolution Law

Hi Oliver. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Laura who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 4 out of 5 stars

Fantastic all through my claim Charlie…

Fantastic all through my claim Charlie Seymour kept in touch through out and help me get the best result ...much appreciated resolution law & Charlie

Merry Christmas to you all

Kind regards adam

December 17, 2025
Unprompted review
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Reply from Resolution Law

Hi Adam. Thank you so much for taking the time to leave us a review. Your comments will be passed back to Charlie who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Georgia has been absolutely incredible…

Georgia has been absolutely incredible throughout my entire claim process! From start to finish, she handled everything with such professionalism, clarity, and genuine care. She kept me updated at every stage, explained anything I didn’t understand, and made what could have been a stressful situation feel completely manageable.

Nothing was ever too much trouble for her, and her communication was always quick, helpful, and reassuring. It’s rare to come across someone who is this efficient and this kind — Georgia is a credit to the team.

I couldn’t be happier with the service I received. Thank you, Georgia, for making the whole experience smooth and stress-free!

December 10, 2025
Unprompted review
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Reply from Resolution Law

Hi Alex. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Georgia who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 4 out of 5 stars

This could of likely been a 5 star…

This could of likely been a 5 star review if the claim had started like it finished. Over the last few years it has proved harder than ever to get non fault claims resolved without going through a company that inflate costs and ultimately push the cost of insurance up. Danielle finally managed to get it resolved for us.

December 10, 2025
Unprompted review
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Reply from Resolution Law

Hi Alistair. Thank you for your review - we really appreciate your feedback. We will reach out to you directly to understand if we could have improved our service. Kind regards, Resolution Law.

Rated 5 out of 5 stars

I would highly recommend Luke…

I would highly recommend Luke Winnington for his outstanding work as a paralegal. He handled my recent claim with incredible speed and efficiency, sorting everything out far more quickly than I had expected.

November 28, 2025
Unprompted review
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Reply from Resolution Law

Hi Jason. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Luke who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

A* Service from Resolution Law

I would like to thank Joanne Milford for her support and help in dealing with my claim. She has been compassionate, kind, professional and thorough and has helped guide me through a difficult process whilst suffering with ptsd as well as emotional and physical distress. I would highly recommend using Resolution Law.

November 25, 2025
Unprompted review
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Reply from Resolution Law

Hi Holly. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Kept fully informed of progress, easy to understand information provided. Great advice leading to a successful resolution.

November 10, 2025
Unprompted review
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Reply from Resolution Law

Hi Tracy. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to your team who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Very helpful

Very helpful, fast replies
Understanding and amazing all in all.
Couldn’t have had anyone better.
Thank you

November 18, 2025
Unprompted review
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Reply from Resolution Law

Hi Ina. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to your team who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Excellent support …

Georgia has been very supportive throughout the process and communication has been excellent .
Thank you for your support !
Cosmina

November 14, 2025
Unprompted review
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Reply from Resolution Law

Hi Cosmina. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Georgia who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

After 3 years with a different company

After the better part of 3 years with a different company, Luke Winnington had my case sorted within a few short months. Easy to communicate with, prompt responses and overall just a pleasure to deal with.

October 28, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Luke who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Very Professional

After a traffic accident in which I was a passenger, I was put in the hands of resolution law and given Charlie Seymour to handle my claim. They kept me informed of the progress and answered any questions I had very promptly and I was very happy with the final settlement.
I would happily recommend Resolution Law

November 10, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Paul. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Charlie who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Motorcycle personal accident claim.

For the first time in my life I found myself with a personal injury claim having been knocked of my Motorcycle. Our insurers put me in touch with Resolution Law and my solicitor was David J.

David was extremely knowledgeable and helpful through out. I could not be more pleased and grateful for his help and support.

Highly recommended. Be patient, as these claims don't conclude overnight but that is no reflection on their service or attention.

October 1, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Lee. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to David who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Appreciative feed back for Joanne Duffy as my representative

I can’t stop thanking Joanne Duffy for the great job she has done. Am so grateful for her help rendered. Her communication skills and way of explaining everything that wasn’t clear is extremely valuable. She has kept me updated at every step and advised me when needed. She made me feel relaxed and listened to even when I felt stressed she made sure she said something that made me relax. Am so grateful and lucky to have experienced the empathetic, caring and compassionate services she’s rendered me all through these years.

October 24, 2025
Unprompted review
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Reply from Resolution Law

Hi Elizabeth. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

It is a real pleasure to recommend…

It is a real pleasure to recommend Joanne Milford and Resolution Law. Joanne went above and beyond in dealing with my personal injury case, keeping me regularly updated, informed and offered clear concise professional advice throughout the last few years. A true professional. I cant thank her enough.

September 29, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

I can’t recommend Joanne highly enough


I can’t recommend Joanne highly enough. She has been amazing in dealing with my case. Joanne kept me updated every step of the way and was always clear and efficient in her communication, my case has taken some time and she has been excellent in chasing the other party for information and answers . She worked tirelessly and pushed to get the best possible result for me. Her professionalism, determination, and support made the whole process so much easier. I really appreciate everything Joanne has done and I am so glad with the outcome.

August 30, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Rosanna. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

First class service

My experience with David Jeanrenaud was nothing short of excellent.
During my dealings with David, he was nothing but professional and supportive, from his regular updates to assistance and explanations of processes etc.
Would highly recommend.

September 16, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Marc. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to David who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Car crash claim

Excellent customer service from Luke Winnington from start to finish couldn't ask for better service!!
Don't wait get in contact with them today for speedy service

Thanks again Luke

March 21, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Paul. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Luke who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Excellent service

I would highly recommend Charlie Seymour. A very efficient, professional and friendly person. He dealt with my issues in a very timely manner, and kept me updated at all times. A credit to the company.

September 10, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Richard. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Charlie who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Charles Seymour has been very…

Charles Seymour has been very professional in assisting me with my personal injury claim. I highly recommend Resolution Law.

September 10, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Charlie who will be delighted with this feedback. Kind regards, Resolution Law..

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