Resolution Law Reviews 

237
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and professional legal team for their outstanding expertise, clear and timely communication, and reliable ongoing updates provided throughout every single stage of the complex claims process, ensuring that everyday people feel fully supported throughout. However, some reviewers were not happy with slow response times and lengthy delays encountered during the initial phases of their legal cases. Consumers specifically mentioned that navigating these difficult procedures occasionally required considerable patience before finding truly helpful guidance, overcoming initial hurdles, and successfully reaching a positive final resolution.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that assigned lawyers and legal teams are extremely... See more

Claim

Consumers find claim to be positive, highlighting how reviewers are consistently kept informed and up to date... See more

Service

Users describe positive interactions with service, highlighting that reviewers consistently went above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adrian McGurk took over my case after about 12 months into it due to my original solicitor leaving, and I noticed a big change and movement when he took over. He helped push things along,kept me infor... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Joanne at Resolution Law was absolutely fantastic in handling our losses claim following one of our buses being written off in 2024. Professional, knowledgeable and always kept us updated throu... See more

Company replied

Rated 5 out of 5 stars

While dealing with my case, I couldn’t fault Jay. His communication with updates throughout was great, answered any queries promptly, and had my case settled quickly and smoothly. His professionalism... See more

Company replied

Rated 5 out of 5 stars

Georgia has been absolutely incredible throughout my entire claim process! From start to finish, she handled everything with such professionalism, clarity, and genuine care. She kept me updated at... See more

Company replied


Company details

  1. Legal Services

Written by the company

Our solicitors deal with all types of personal injury claims on a no win no fee basis. Where possible we will look to ensure that there are no deductions from your damages. Most lawyers will seek to take a deduction of up to 25% from your compensation by way of a Success Fee. Resolution Law will not. Instead, we will assess each case individually to see if a 0% success fee is possible. If it is not, we will cap any success fee deduction at 20%.


Contact info

4.8

Excellent

TrustScore 5 out of 5

237 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(237)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible service

I had the pleasure of working with Lucy weir on my case following a motorcycle accident which happened in 2024 and took near enough 2 years to conclude due to the complexity of the situation.
I genuinely cannot thank her enough for her professionalism, quick responses and updates through every step.

If was ever insure of something, she was more than happy to explain the processes and inform me of any documents I needed to sign or produce from my end.

I would highly recommend Lucy’s services to anyone in the same position as myself looking for stress relieving service and fast responses to get a solution/ conclusion in order to close the case.

June 30, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Peta. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Lucy who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Alison Guy

Alison is an excellent solicitor who has been so thorough with my case but what stands out the most is this lady's people skills which I believe cannot be taught,I have been helped and listened to every step of the way i cannot thank Alison enough for the professional and thoughtful way I've been delt with Dean

May 15, 2026
Unprompted review
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Reply from Resolution Law

Hi Dean. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Alison who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. Lucy Weir who dealt with my case was great, very responsive, always communicated and keep me updated on everything.
I would recommend and if I ever needed support again in the future I would definitely come back.

Thank you Lucy and Team. You really are fantastic.

June 5, 2026
Unprompted review
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Reply from Resolution Law

Hi Grant. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Lucy who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

This claim company was so fast and…

This claim company was so fast and fluent with dealing with my case and made it really easy for me to understand and fill out the required forms highly recommended!

June 4, 2026
Unprompted review
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Reply from Resolution Law

Hi Brad. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to your team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Excellent service, extremely helpful.

The man that was dealing with my claim Luke Winnington, has been extremely helpful and has always answered my questions that I have asked. He took over my case and introduced himself to me. He said he had looked into my claim and told me he would do his best to get me the best possible outcome. Thank you very much Luke, I am very grateful for all your hard work.

May 20, 2026
Unprompted review
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Reply from Resolution Law

Hi Sandra. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Luke who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Resolution Law has provided a perfect, professional service.

Resolution Law has provided a perfect and professional service which spanned a period over three years. My paralegal, as expected, is extremely knowledgeable and she has been most considerate and helpful explaining the legal aspects for me to understand when necessary. Resolution Law contributed in making life much easier for me over this period.

May 20, 2026
Unprompted review
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Reply from Resolution Law

Hi Alan. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to your team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Mark has been absolutely brilliant in…

Mark has been absolutely brilliant in dealing with my claim. Explained everything clearly and kept me to date throughout the whole process. Would definitely recommend!

May 19, 2026
Unprompted review
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Reply from Resolution Law

Hi Amy. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Mark who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Highly Recommend Mark Hill

After a serious incident resulting in hospitalisation and on-going medical treatment, my own insurance company put me in touch with Resolution. Whilst it has been a very long process and my initial impressions were far from 5 star, once Mark Hill took over things made a huge improvement. I cannot recommend Mark highly enough. The entire process which had taken over our lives was made as best it could by Mark and his team. Mark was empathetic, efficient and with an excellent barrister the case was finally settled out of court and at a satisfactory level. Whilst no amount of money will ever compensate me for what I have been through (and will go through) Mark has made the absolute best that anybody could out of this situation and I highly recommend Mark Hill.

April 27, 2026
Unprompted review
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Reply from Resolution Law

Hi Andrew. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Mark Hill who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Georgia was the person helping me…

Georgia was the person helping me through my claim and she has helped me in every way possible. She has answered all of my questions and kept me updated throughout my claim. Thank you.

May 13, 2026
Unprompted review
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Reply from Resolution Law

Hi Bradley. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Georgia who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 4 out of 5 stars

I had no bad experiences at all

I had no bad experiences at all. Everything was smooth… Long process but smooth..
I had Rachel as my solicitor as I probably have over 100 emails from her going back and forth with details about everything so can’t fault communication. I understand things can get busy and the may be bigger priorities so I wasn’t frustrated with the time scale
Of things. I knew it was getting some in the back ground. Everything came to a great ending plus some extras so I can’t fault it at all.
I would probably use again if the time arises and would ask for Rachel to represent me.

March 23, 2026
Unprompted review
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Reply from Resolution Law

Hi Ian. Thank you so much for taking the time to leave us a 4 star review. Your comments will be passed back to Rachel who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Excellent and professional service

Thank you so much for you help and professionalism in dealing with my claim and quick conclusion. The Solicitor acting on my behalf was excellent and helpful in answering questions and always very prompt replying to emails and had many years experience dealing with cases like mine

March 16, 2026
Unprompted review
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Reply from Resolution Law

Hi Philip. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

I would like to thank Lucy for all the…

I would like to thank Lucy for all the help and support she provided throughout my case. She was very helpful, professional, and always took the time to explain everything clearly to me. Lucy was supportive from start to finish and made the whole process much easier for me. I truly appreciate her hard work and dedication, and I’m very grateful for everything she did to help me. Thank you, Lucy.

March 10, 2026
Unprompted review
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Reply from Resolution Law

Hi Dan. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Lucy and the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Fleet manager

Over the past year, our company has worked with Resolution Law, and the service we have received—particularly from Danielle Maddison—has been exceptional. Danielle consistently demonstrates a high level of professionalism, efficiency, and attention to detail in every matter she handles.
Her proactive approach and commitment to ensuring each case is followed through to completion has made a significant difference to our uninsured loss recovery process. Communication is always clear, timely, and reliable, which provides great confidence when managing claims.
I would have no hesitation in recommending Danielle Maddison, and her team to any business seeking expert assistance with uninsured loss recovery. The level of service she (Team) provides is outstanding and she is an absolute pleasure to work with.

March 5, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Rachel. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Danielle and the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Car accident

From start to finish I’ve had a very positive experience following my accident extremely professional though out the entire process and kept informed at every stage, communication was clear and timely which gave me real peace of mind I would highly recommend their services Lucy and the team have been amazing

February 4, 2026
Unprompted review
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Reply from Resolution Law

Hi Lee. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Lucy who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

To be Honest

To be Honest, this company and its employees made me feel totally at ease and supported through every step of the process, advise and guidance was very welcome during some very daunting times, and they acted extremely professional and courteous at all times. I cant rate these enough.

February 3, 2026
Unprompted review
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Reply from Resolution Law

Hi Gareth. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to your team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Nicola Jeanrenaud gave me a first class service in my injury claim

Nicola Jeanrenaud was recommended to me by a previous firm following a multi injury no fault road traffic collision in which they were unable to act for both myself and my husband. From the outset, Nicola was caring, considerate of my injuries and wholly supportive. She progressed my case throughout with efficiency and great knowledge. I was very impressed with the way Nicola always responded to my emails and telephone calls - same day if she was in the office and if not I was kept informed and received a timescale on response which was always speedy. She chose the experts to report on my injuries well and with consultation with me. Nicola knows her subject well and gave me a good indication on likely range of settlement. When I was unsure (no reflection on Nicola) she arranged conference with Counsel which was a very helpful and constructive meeting at her offices with Counsel on a big screen teams meeting which felt like Tom was in the room. After Counsel confirmed a similar range of settlement Nicola was careful to take full instructions and then negotiated well, not just relying on correspondence but opting to "take the bull by the horns" and make a detailed telephone call to the Insurer's legal team. I feel this really aided progress in my case by narrowing issues in a conciliatory manner. Most of our dealings were by telephone and email as I am out of the area, but on occasion when I visited the offices I was well received, nice Reception staff and a warm welcome. I cannot recommend the professionalism of this Firm and Nicola in particular highly enough!

February 2, 2026
Unprompted review
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Reply from Resolution Law

Hi Carol. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Nicola who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Having taken my case Rachael Jones has…

Having taken my case Rachael Jones has dealt with it extremely effectively , giving me guidance and advise all the way if it’s on the phone or though email it’s been very efficient and in manner that I was extremely happy with thanks again tonRachael and the team

January 22, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Nathan. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Rachael who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Charlie was extremely helpful during…

Charlie was extremely helpful during the whole process, happy with the service I received from resolution law

January 8, 2026
Unprompted review
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Reply from Resolution Law

Hi Lucy. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Charlie who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Excellent service from Georgia…

Excellent service from Georgia Sharrock. I had my cased originally handled by another firm, not a good experience, but Resolution sorted it in a prompt and efficient manner. Thank you so much for your efforts.

December 1, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Kevin. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Georgia who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Adrian McGurk took over my case after…

Adrian McGurk took over my case after about 12 months into it due to my original solicitor leaving, and I noticed a big change and movement when he took over. He helped push things along,kept me informed of every step wich you need in such a long case like mine. My case was not a easy one either nearly 4 years it took and I settled just before court and what I will say as advice to anyone with more of complex case, it is long process but this company will get you over the line and I trust they will bring a closure. I can't deny it has been stressful few years but i can now enter 2026 with this page closed now and move on in life. So thank you so much resolution law

December 31, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Christopher. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Adrian who will be delighted with this feedback. Kind regards, Resolution Law...

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