Resolution Law Reviews 

237
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and professional legal team for their outstanding expertise, clear and timely communication, and reliable ongoing updates provided throughout every single stage of the complex claims process, ensuring that everyday people feel fully supported throughout. However, some reviewers were not happy with slow response times and lengthy delays encountered during the initial phases of their legal cases. Consumers specifically mentioned that navigating these difficult procedures occasionally required considerable patience before finding truly helpful guidance, overcoming initial hurdles, and successfully reaching a positive final resolution.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that assigned lawyers and legal teams are extremely... See more

Claim

Consumers find claim to be positive, highlighting how reviewers are consistently kept informed and up to date... See more

Service

Users describe positive interactions with service, highlighting that reviewers consistently went above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adrian McGurk took over my case after about 12 months into it due to my original solicitor leaving, and I noticed a big change and movement when he took over. He helped push things along,kept me infor... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Joanne at Resolution Law was absolutely fantastic in handling our losses claim following one of our buses being written off in 2024. Professional, knowledgeable and always kept us updated throu... See more

Company replied

Rated 5 out of 5 stars

While dealing with my case, I couldn’t fault Jay. His communication with updates throughout was great, answered any queries promptly, and had my case settled quickly and smoothly. His professionalism... See more

Company replied

Rated 5 out of 5 stars

Georgia has been absolutely incredible throughout my entire claim process! From start to finish, she handled everything with such professionalism, clarity, and genuine care. She kept me updated at... See more

Company replied


Company details

  1. Legal Services

Written by the company

Our solicitors deal with all types of personal injury claims on a no win no fee basis. Where possible we will look to ensure that there are no deductions from your damages. Most lawyers will seek to take a deduction of up to 25% from your compensation by way of a Success Fee. Resolution Law will not. Instead, we will assess each case individually to see if a 0% success fee is possible. If it is not, we will cap any success fee deduction at 20%.


Contact info

4.8

Excellent

TrustScore 5 out of 5

237 reviews

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4.8

All reviews

(237)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend Resolution

The integrity and calmness with how my case was handled was incredibly professional and made the process seamless.
Rowena went above and beyond to make the experience smooth and efficient.

May 20, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Rowena who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Jay was very helpful with me and I…

Jay was very helpful with me and I would highly recommended him for anyone who needs help, thanks again jay.

May 14, 2025
Unprompted review
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Reply from Resolution Law

Hi Christian. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Jay who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

The amazing Mark Hill

Mark Hill was amazing all through the seven year case. Although the result wasn't what we expected it to be due to insurance not being as sound as they could of been Mark battled through and came up with the best result he possibly could of done.
Mark became more of a friend than a solicitor and was at hand at any time that I needed him.
I would most definitely be back to this company should the need arise in the future.

April 9, 2025
Unprompted review
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Reply from Resolution Law

Hi Dave. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Mark who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Very professional and supportive member…

Very professional and supportive member of staff wking in the team
Very quick to get back to you with any sort of query

June 20, 2024
Unprompted review
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Reply from Resolution Law

Hi Heeramanee. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Highly recommend

Uzma Kausar was brilliant at handling our case when there was a dispute over an accident involving one of our fleet vehicles. She kept us updated and was quick to answer any queries we had. The whole process was simply laid out to us and she gave my colleagues all the support they needed on the run up to the court date.

March 27, 2025
Unprompted review
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Reply from Resolution Law

Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Uzma who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Absolutely awesome people to deal with, THANK YOU Jay Percy!!

Absolutely awesome people to deal with. Had Resolution Law cover a case for me and were brilliant.
Sarah McCarthy started the ball rolling and Jay Percy battled my case. He was outstandingly professional and even took the time to call me personally to explain a few aspects I didn’t understand. Really made me feel welcome as well as also feeling like a had an aura of protection during the “legal battle”.
He kept me up to date with regular emails as things progressed and was superb at offering clear understandable advice during each step.

I wish I could post his business card here but if you call them 0151 2430600, I’m sure they have many many other staff more than willing to help but I highly recommend you ask for Jay!! The man has the patience of a saint and the venom of a viper!!

March 21, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Excellent service

Excellent service. Gave me lots of valuable help with my case. Very friendly and caring.

February 18, 2025
Unprompted review
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Reply from Resolution Law

Thank you Dave for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Lynsey was fantastic from the beginning…

Lynsey was fantastic from the beginning to the end of my claim. Thank you so much!

January 20, 2025
Unprompted review
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Reply from Resolution Law

Thank you Karl for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Lynsey who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

A BIG THANK YOU to Joanne

A BIG THANK YOU to Joanne, she has been brilliant this year handling my case, I know I have not been the easiest of clients! Jo was always at the end of a phone or email to reassure me when I was stressing - if anyone is in need of a really good solicitor to stand in their corner then I can highly recommend Jo

December 17, 2024
Unprompted review
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Reply from Resolution Law

Thank you Yvette for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

I am extremely pleased and grateful for…

I am extremely pleased and grateful for the care, support and professionalism I received from Joanne.
She kept me informed at every stage of my claim and I’m very happy with the outcome.
Thank you ResolutionLaw.

December 16, 2024
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you Carl for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Excellent and Professional Service

We received an excellent service from Adrian McGurk and really appreciated his communication throughout the process. I would highly recommend. Thank you Adrian and Resolution Law.

December 3, 2024
Unprompted review
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Reply from Resolution Law

Thank you Mark for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Adrian who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

If you manage to get Adrian McGurk at…

If you manage to get Adrian McGurk at Resolution Law looking after your case, you're in very safe hands. First class guidance and representation throughout.

November 25, 2024
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you Mike for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Adrian who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Outstanding Service

Rowena Lewis has been amazing dealing with our Catastrophic Injury claim over the past 5 and a half years.
She is one of the most professional,reliable,empathic and hard working person that I have ever met.
She explained everything in an easily understandable manner and kept me updated with regular emails, phone calls and we met on several occasions.
After our future was left uncertain following the crash it was so reassuring to know we were in safe hands and eventually receiving a fantastic outcome
Rowena is a credit to Resolution law and I would highly recommend.
We will be forever grateful for all of the help and support that we received.

November 5, 2024
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you Yvonne for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Rowena who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Would definitely recommend

Absolutely amazing service from Rachell, I've been kept up to date & informed through all stages of my claim following an RTA with an untraceable driver. Would Absolutely recommend. Claim has been dealt with seamlessly.

October 31, 2024
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you Kirsty-Leigh for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Rachelle and the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Exellent service from start to finish

Exellent service from start to finish. Joanne, was fantastic, could not fault her handling of my case which had a sucessful ending. The third party tried every tactic going, however my expectations were managed and I made the correct decisions throughout my case. Thank you very much.

October 10, 2024
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you Carla for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Joanne and the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Great communication

Great communication and support throughout. The settlement fee wasn't quite as they anticipated but good advise throughout a sensitive process.

October 15, 2024
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you Adam for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to your team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Highly recommended

Very grateful to Resolution Law for reaching a successful settlement with a compensation claim. Thank you to Lucy for looking after my case and would highly recommend Resolution Law.

October 14, 2024
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you Jonathan for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Lucy and the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Great experience Laura was really…

Great experience Laura was really helpful and made the whole process very easy thanks!

September 19, 2024
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you Gina so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Laura and the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Highly recommend resolution law

Many thanks to resolution law after helping me settle a motor vehicle claim. The process was seamless and smooth throughout and I couldn't have asked for any more. Special thanks to Lucy Weir for her professionalism, was very responsive and efficient and made the whole process as simple as could be. Would highly recommend.

September 25, 2024
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you Joe so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Lucy and the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Supportive, Strong, Experienced

My solicitor Mark Hill has been amazing from start to finish. He has supported me throughout and in the end got me the result that I wanted. If you are looking for representation, this is who you need in your corner.

Throughout my case Mark has maintained great communication and has been able to put me at ease with his vast knowledge and experience. I received all the correct support. Whatever I needed, Mark made it happen.

A big thank you to Mark and Resolution Law.

September 19, 2024
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Mark and the team who will be delighted with this feedback. Kind regards, Resolution Law...

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