Adrian McGurk took over my case after about 12 months into it due to my original solicitor leaving, and I noticed a big change and movement when he took over. He helped push things along,kept me infor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐⭐⭐⭐⭐ Joanne at Resolution Law was absolutely fantastic in handling our losses claim following one of our buses being written off in 2024. Professional, knowledgeable and always kept us updated throu... See more
Company replied
While dealing with my case, I couldn’t fault Jay. His communication with updates throughout was great, answered any queries promptly, and had my case settled quickly and smoothly. His professionalism... See more
Company replied
Georgia has been absolutely incredible throughout my entire claim process! From start to finish, she handled everything with such professionalism, clarity, and genuine care. She kept me updated at... See more
Company replied
Company details
Written by the company
Our solicitors deal with all types of personal injury claims on a no win no fee basis. Where possible we will look to ensure that there are no deductions from your damages. Most lawyers will seek to take a deduction of up to 25% from your compensation by way of a Success Fee. Resolution Law will not. Instead, we will assess each case individually to see if a 0% success fee is possible. If it is not, we will cap any success fee deduction at 20%.
Contact info
United Kingdom
- www.resolutionlaw.co.uk
4.8
Excellent
237 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hospital neglect
The Resolution Foundation has been helping me with a
difficult complaint against a hospital. Their management of the matter over a period of 3-1/2 years has been totally professional, investigative, thorough and ultimately successful. I cannot praise the
help they gave me high enough.
September 1, 2024
Unprompted review
Reply from Resolution Law
Hi Teresa. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to the team who will be delighted with this feedback. Kind regards, Resolution Law...
Insurance claim
I will mention Lucy Weir who helped me so much with my motor insurance claim. Kept up to date with the progress and any issues I had were dealt with so easily and quickly. Overall great experience. Thank you so much
September 2, 2024
Unprompted review
Reply from Resolution Law
Hi Julie. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Lucy who will be delighted with this feedback. Kind regards, Resolution Law...
Excellent service
Excellent efficient and professional service from Jay Percy at Resolution Law. Very prompt at responding to e mails and very helpful. I would fully recommend using Resolution Law.
August 30, 2024
Unprompted review
Reply from Resolution Law
Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Jay who will be delighted with this feedback. Kind regards, Resolution Law...
Rowena Lewis
I can highly recommend Resolution Law and Rowena Lewis. She has handled my compensation claim, with professionalism aswell as having a caring side. She explained every step of the process and nothing was to much trouble. All questions no matter how small were answered swiftly.
Many thanks once again Rowena.
August 16, 2024
Unprompted review
Reply from Resolution Law
Hi Adam. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Rowena who will be delighted with this feedback. Kind regards, Resolution Law...
My experience with resolution law has…
My experience with resolution law has been fantastic.
Lucy has made it stress free and easy for me.
If you have to use resolution law for anything and are fortunate enough to get Lucy you will not be disappointed
Thank you
August 16, 2024
Unprompted review
Reply from Resolution Law
Hi Michael. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Lucy who will be delighted with this feedback. Kind regards, Resolution Law...
Excellent service received throughout…
Excellent service received throughout my case Laura cloney represented me and done amazing job highly recommend resolution law and Laura Thankyou
July 22, 2024
Unprompted review
Reply from Resolution Law
Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Laura who will be delighted with this feedback. Kind regards, Resolution Law...
Always on our side…
A most difficult journey post our traffic accident, on both a practical and emotional level, was made significantly more manageable due to the care and interest shown by our solicitor, Jo Milford. Her professionalism and clear articulation at all stages inspired confidence, and her empathetic approach and wisdom was extremely welcome. Despite her heavy case load she was available when needed and ensured that our cases remained on track. We were so lucky that our file was transferred to her as there was a refreshing sea-change for the better from that point on. We can’t thank her enough.
July 11, 2024
Unprompted review
Reply from Resolution Law
Hi Lizzie. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law...
Bike accident
After 11 months of the accident, my case was settled. Thanks for Joanne Milford! Efficient and specialized service.
August 17, 2023
Unprompted review
Reply from Resolution Law
Hi Roger. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law...
Lucy Weir
Lucy Weir, Resolution Law handled my case with the utmost efficiency. The process was seamless. She kept me informed at every stage and I felt she was proactive in ensuring I got the best outcome following my accident. Thank you Lucy.
June 24, 2024
Unprompted review
Reply from Resolution Law
Hi Monica. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Lucy who will be delighted with this feedback. Kind regards, Resolution Law...
Extremely happy with service
Resolution law handled my injury claim and I was extremely happy with the service I received. A special thank you to Lucy Weir and Lynsey Thomas
June 20, 2024
Unprompted review
Reply from Resolution Law
Hi Pascal. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to your Lucy and Lynsey who will be delighted with this feedback. Kind regards, Resolution Law...
Professional in all aspects of the…
Professional in all aspects of the claim. Knowledgeable and understanding whilst keeping the client a priority above everything else.
June 10, 2024
Unprompted review
Reply from Resolution Law
Hi John. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to your team who will be delighted with this feedback. Kind regards, Resolution Law...
Well looked after by my case handler…
Well looked after by my case handler Laura Cloney. Very thorough and very prompt with any questions I had.
June 6, 2024
Unprompted review
Reply from Resolution Law
Hi Ian. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Lara who will be delighted with this feedback. Kind regards, Resolution Law...
Brill service …
Had my car insurance going through since September and was getting no where until my solicitor changed to this law firm. Peter Murray really help me get it through and i’m so thankful! Lovely to deal with, thank you!
April 30, 2024
Unprompted review
Reply from Resolution Law
Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your comments will be passed back to Peter who will be delighted with this feedback. Kind regards, Resolution Law...
Excellent service
Resolution law handled a personal injury claim for my mum and we were very happy with the service we received. Our lawyer Nicola was excellent from start to finish. She helps us every step of the way, was responsive and approachable. Our claim did take a long time but she kept us updated and ensured that other parties delivered what they promised to help mum. She even helped find us someone to set up the trust for mum, as we were unsure where to go. I would recommend Nicola and the team to anyone
April 18, 2024
Unprompted review
Reply from Resolution Law
Hi Mrs Brooks. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your review will be passed back to Nicola who will be delighted with this feedback. Kind regards, Resolution Law...
Rachell at Resolution Law was excellent
Rachell at Resolution Law was extremely helpful in helping me with my claim. She made the whole process simple and easy, keeping me up to date with every part of the progress, allowing me to achieve the best possible outcome with the least amount of stress. Would highly recommend this service.
April 11, 2024
Unprompted review
Reply from Resolution Law
Hi John. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your review will be passed back to Rachell who will be delighted with this feedback. Kind regards, Resolution Law...
Very professional and very careful in…
Very professional and very careful in guiding us through a process that was very unfamiliar to us. Good communication on a long running matter resulting in a good conclusion
April 11, 2024
Unprompted review
Reply from Resolution Law
Hi John. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your review will be passed back to your team who will be delighted with this feedback. Kind regards, Resolution Law...
Great company to deal with
Great company to deal with. Great communication and great outcomes.
April 11, 2024
Unprompted review
Reply from Resolution Law
Hi Amanda. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your review will be passed back to your team who will be delighted with this feedback. Kind regards, Resolution Law...
Successful outcome
Laura at Resolution Law was extremely helpful in helping me with my claim. She made the whole process simple and easy, keeping me up to date with every part of the progress, allowing me to achieve the best possible outcome with the least amount of stress. Would highly recommend this service.
April 7, 2024
Unprompted review
Reply from Resolution Law
Hi Brendon. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your review will be passed back to Laura who will be delighted with this feedback. Kind regards, Resolution Law...
Successful Outcome.
I found Joanne Milford a pleasure to deal with. She gave me very good advice, with a successful outcome. Would highly recommend.
April 1, 2024
Unprompted review
Reply from Resolution Law
Hi Justine. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your review will be passed back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law...
very quick and efficient and…
They are very quick and efficient and hands on with communication especially Lucy.
March 21, 2024
Unprompted review
Reply from Resolution Law
Hi Hasina. Thank you so much for taking the time to leave us a 5 star review, we are really pleased you have had a good experience. Your review will be passed back to Lucy who will be delighted with this feedback. Kind regards, Resolution Law...
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.