Resolution Law Reviews 

237
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and professional legal team for their outstanding expertise, clear and timely communication, and reliable ongoing updates provided throughout every single stage of the complex claims process, ensuring that everyday people feel fully supported throughout. However, some reviewers were not happy with slow response times and lengthy delays encountered during the initial phases of their legal cases. Consumers specifically mentioned that navigating these difficult procedures occasionally required considerable patience before finding truly helpful guidance, overcoming initial hurdles, and successfully reaching a positive final resolution.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that assigned lawyers and legal teams are extremely... See more

Claim

Consumers find claim to be positive, highlighting how reviewers are consistently kept informed and up to date... See more

Service

Users describe positive interactions with service, highlighting that reviewers consistently went above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adrian McGurk took over my case after about 12 months into it due to my original solicitor leaving, and I noticed a big change and movement when he took over. He helped push things along,kept me infor... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Joanne at Resolution Law was absolutely fantastic in handling our losses claim following one of our buses being written off in 2024. Professional, knowledgeable and always kept us updated throu... See more

Company replied

Rated 5 out of 5 stars

While dealing with my case, I couldn’t fault Jay. His communication with updates throughout was great, answered any queries promptly, and had my case settled quickly and smoothly. His professionalism... See more

Company replied

Rated 5 out of 5 stars

Georgia has been absolutely incredible throughout my entire claim process! From start to finish, she handled everything with such professionalism, clarity, and genuine care. She kept me updated at... See more

Company replied


Company details

  1. Legal Services

Written by the company

Our solicitors deal with all types of personal injury claims on a no win no fee basis. Where possible we will look to ensure that there are no deductions from your damages. Most lawyers will seek to take a deduction of up to 25% from your compensation by way of a Success Fee. Resolution Law will not. Instead, we will assess each case individually to see if a 0% success fee is possible. If it is not, we will cap any success fee deduction at 20%.


Contact info

4.8

Excellent

TrustScore 5 out of 5

237 reviews

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No recent history of asking for reviews

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4.8

All reviews

(237)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Support where it matters

We had a pretty horrendous non fault head on car accident nearly two years ago. Due process is still ongoing. Lots of additional expense and PTSD. We were surprised at the level of anger and resentment felt towards the third party for the injustice and detrimental impact on our lives. Jo Milford is an extremely good technical lawyer but, more than that, she gets the emotional issues and talking to her has been therapeutic in keeping the anger in check as much as possible. It’s lousy being the innocent party but Jo, with her intuitive and constructive style, has made a huge difference. We feel we are in excellent hands.

May 24, 2023
Unprompted review
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Reply from Resolution Law

Thank you so much for taking the time to leave us a great feedback, we are so pleased you have had a good experience. Your review will be passed on back to Jo and the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Rachel was a great help, would highly reccomend

Rachel was a great help from start to finish, her help and guidance was second to none.
i would highly recommend

May 23, 2023
Unprompted review
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Reply from Resolution Law

Hi Ian. Thank you so much for taking the time to leave us great feedback, we are so pleased you have had a good experience. Your review will be passed on back to Rachel and the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Very professional service

Very professional service. Helpful from day one. Rachael Jones was very responsive offering great advice and support throughout.

May 18, 2023
Unprompted review
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Reply from Resolution Law

Hello Michelle. Thank you so much for taking the time to leave us a great feedback, we are so pleased you have had a good experience. Your review will be passed on back to Rachael and the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

The best there is

From the first meeting right up until my claim was settled Rowena was absolutely fantastic.
She dealt with my road traffic accident claim and helped secure me compensation.
Resolution Law were brilliant in communicating with me every step of the way and explaining the process of the claim.
I could not recommend them enough.

May 11, 2023
Unprompted review
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Reply from Resolution Law

Hi Robert. Thank you so much for taking the time to leave a review and 5* rating. Your feedback will be passed back to Rowena and the team who will be delighted. Kind regards, Resolution Law

Rated 5 out of 5 stars

I would like to express my gratitude to…

I would like to express my gratitude to Resolution Law, and a very professional and caring Rowena Lewis who dealt with my case. Rowena answered all questions we had and took time to make sure we understood every step of the process. I couldn't have hoped for a better person to represent me, so thank you again Rowena

May 7, 2023
Unprompted review
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Reply from Resolution Law

Hi Mr Whittington. Thank you so much for taking the time to leave a review and 5* rating. Your feedback will be passed back to Rowena and the team who will be delighted. Kind regards, Resolution Law

Rated 5 out of 5 stars

Fantastic!

I would like to thank Jay Percy at resolution law! Great communication and advice given! Couldn’t fault him or the firm!

May 4, 2023
Unprompted review
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Reply from Resolution Law

Hi Mr Clarke. Thank you so much for taking the time to leave a review and 5* rating. Your feedback will be passed back to Jay and the team who will be delighted. Kind regards, Resolution Law

Rated 5 out of 5 stars

I would like to thank Lucy Weir at…

I would like to thank Lucy Weir at Resolution Law. For not only having a professional approach, but also for being so polite and well mannered, which made the whole experience pleasurable. Thanks Lucy.
Liam Richardson.

April 20, 2023
Unprompted review
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Reply from Resolution Law

Hi Liam. Thank you so much for taking the time to leave a review and 5* rating. Your feedback will be passed back to Lucy and the team who will be delighted. Kind regards, Resolution Law

Rated 5 out of 5 stars

Great experience throughout

Really good service following a road accident in which the third party were extremely difficult to work with. My claim handler was particularly prompt in replying to any correspondence from myself or the other parties solicitor. Throughout the claim I was given really good and practical advice and would definitely recommend them to anyone else.

March 28, 2023
Unprompted review
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Reply from Resolution Law

Hi Mike. Thank you so much for taking the time to leave a review and 5* rating. Your feedback will be passed back the team who will be so pleased to hear this! Kind regards, Resolution Law

Rated 5 out of 5 stars

Thank you to Jay Percy and the…

Just a thank you to Jay Percy and the team at Resolution Law for dealing with my case and bringing it to a successful closure. Full expectation was outlined from the beginning and thorough explanations given at each stage of the case.
Thank you.

March 21, 2023
Unprompted review
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Reply from Resolution Law

Hi Oliver. Thank you so much for taking the time to leave a review and 5* rating. Your feedback will be passed back to Jay and the team who will be delighted. Kind regards, Resolution Law

Rated 5 out of 5 stars

Would 100% Recommend

My case started in 2016 and until 2021 I was moved from pillar to post and received little to communication from anyone at resolution law. When COVID started I was genuinely afraid that my case would never be settled and that I was doomed to end up in a dusty filing cabinet at the back of a storage room somewhere.
Lucky for me, Mark Hill took on my case and it only took a few months for me to feel fully confident in his ability. Mark took the time to study and understand my case, and it wasn’t long before he’d formulated a strategy to get things moving quickly in the right direction. Mark was extremely communicative throughout and never failed to keep me up to date with all new progress as and when it happened. As a client I felt valued and listened to, and that my thoughts and opinions on some of the decisions that needed to be made in order to progress the case were both appreciated and understood. I can now say that my case has been settled as of the end of January and I could not be happier with the result. Mark did outstanding work and I would not hesitate to recommend him to anyone! Thanks again Mark!

January 31, 2023
Unprompted review
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Reply from Resolution Law

Hi Wayne. Thank you so much for taking the time to leave a review and 5* rating. Your feedback will be passed back to Mark and the team who will be delighted. Kind regards, Resolution Law

Rated 5 out of 5 stars

Mark Hill at Resoloution Law has been…

Mark Hill at Resoloution Law has been fantastic with our case, he has been very good with communication and letting us know what is going on every step of the way, if ever we need this sort of service again we would be seeking these out and would highly recommend to anyone x

February 13, 2023
Unprompted review
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Reply from Resolution Law

Hi Helen. Thank you so much for taking the time to leave a review and 5* rating. Your feedback will be passed back to Mark and the team who will be delighted. Kind regards, Resolution Law

Rated 5 out of 5 stars

Just to thank Mark Hill at Resolution…

Just to thank Mark Hill at Resolution law for all his help and advise in bringing my case to a successful conclusion.[Excellent]

January 31, 2023
Unprompted review
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Reply from Resolution Law

Hi Keith. Thank you for taking the time to leave us a 5 star rating and a review. Your comments will be passed on back to Mark and the team who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

A reliable set of hands

Navigating the inevitable twists and turns of any case always requires a good guide. Explanations have to be clear. Expectations set realistically. And the client has to always feel that his lawyer is fighting his corner.. All this was demonstrated perfectly by David Jeanrenaud. Thank you!

January 30, 2023
Unprompted review
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Reply from Resolution Law

Hi Jurek. Thank you for taking the time to leave us a 5 star rating and a review. Your comments will be passed on back to David and the team who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Superb solicitors with the highest level of service

My solicitor ‘Rowena’ at Resolution Law is exceptional. She provided the most thorough service but at the same time the experience and process was very smooth and pleasant. Rowena is a delight to work with and such a friendly person making cooperating much easier. I was very reassured by how hard Rowena works, the consistent communication to keep me up-to-date, and the upmost professionalism when advising and guiding me throughout the journey. I would like to thank everyone at Resolution Law and in particular Rowena for the best possible outcome and experience. I would strongly recommend their services!

November 18, 2022
Unprompted review
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Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a fantastic review. Your comments will be passed on back to Rowena and the team who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Excellent service

Excellent service, Mark was helpful, courteous and understanding. Would highly recommend.

December 20, 2022
Unprompted review
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Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a great review Adrian. Your comments will be passed on back to Mark and the team who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

From day one to completion Rachelle…

From day one to completion Rachelle Tart has been amazing. She kept us updated on progress all the way and secured us a most acceptable outcome. I would not hesitate to recommend.

November 25, 2022
Unprompted review
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Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a great review Lucinda. Your comments will be passed on back to Rachelle who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Joanne Milford has done a great job for…

Joanne Milford has done a great job for me, she got the job done quickly and professionally with the best result possible in this case. Thanks from Martin Wardle.

November 10, 2022
Unprompted review
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Reply from Resolution Law

Hi Martin. Thank you for taking the time to leave us a 5 star rating and a honest review about your experience with us. Your comments will be passed on to Joanne who will be delighted with this feedback. Thanks again! Kind regards, Resolution Law

Rated 5 out of 5 stars

I can't thank Mark Hill at Resolution Law enough...Thank you

I can't thank Mark Hill at Resolution Law enough for what he has helped me through since he took my case on that lasted over 5 and half years - Mark kept me informed immediately of the long process and always responded to my emails and calls. Mark basically took control of the case and all i had to do was follow is advice. I've not had the time yet to thank him personally but I will. I am just so grateful it's all over, so thank you Mark Hill. I know people get inundated with calls re accidents etc and I hope in a good way that I don't ever have to go through the pain I did but I found Mark Hill and Resolution Law so easy to work with and wouldn't hesitate to use again. Thank you

November 22, 2022
Unprompted review
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Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a great review Noel. Your comments will be passed on back to Noel and the team who will be so pleased with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

I received great help and support…

I received great help and support regarding my case. They were quick to respond my emails. I highly recommend resolution law services.

October 25, 2022
Unprompted review
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Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a great review Nuray. Your comments will be passed on back to the team who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Exceptional service

Exceptional service. I can't thank Mark enough for all his support, understanding and excellent advice

October 12, 2022
Unprompted review
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Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a great review Seamus. Your comments will be passed on back to the team who will be delighted with this feedback. Kind regards, Resolution Law

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