I'm still waiting for support to return my package. I didn't receive a label, only a QR code that I couldn't use for returning.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I requested a return through Mud Jeans, which uses Returnista for their return service. I paid for the return shipping label via Returnista, but instead of receiving the label, I got the follow... See more
It was so easy and so intuitive!!! You know, many other services and customer support should be managed by you on such a great way. It was like: “if I had to design a process to create a product retu... See more
I‘m very satisfied with all! Prices, products, very fast delivery. Furthermore there was a technical error on the page where to create the return label and the telephone customer center was immedately... See more
Company details
Written by the company
Te bereiken via support@returnista.nl
Contact info
Koivistokade 76, 1013bb, Amsterdam, Netherlands
- +
- support@returnista.nl
- www.returnista.nl
3.4
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks everything ran without any…
Thanks everything ran without any problems.
August 27, 2022
Unprompted review
Highly recommended!
As usual, service @ Glas is impeccable!
Swift replies, friendly people.
Highly recommended!
August 18, 2022
Unprompted review
Excellent customer service
I ordered the wrong prescription. Glas we’re really helpful and happily arranged a return and have sent me the correct prescription out.
August 15, 2022
Unprompted review
Glasses are fantastic
Glasses are fantastic
Customer Service (Emmelie) is 5 Star.
August 3, 2022
Unprompted review
Everything was ok.
July 28, 2022
Unprompted review
Assistant at Glas responded very…
Assistant at Glas responded very quickly to my query and setting up return for exchange was really easy.
Thank you.
July 20, 2022
Unprompted review
It worked perfect!
July 20, 2022
Unprompted review
I needed the link for the label to send…
I needed the link for the label to send my battery to KWS Seuren. I received the link within the quickest time and now my package is on the way. Thank you for your speedy help :)
July 19, 2022
Unprompted review
Still useless
This company is badly named.
I paid for a return parcel. They never collected, as they said they had "no record" of my request, despite my having the required label.
No apologies.
The onus seems to be on the customer to prove the transaction took place.
When I complain they go silent.
There is no attempt at resolving an issue which seem to be of their own making; instead they infer that the customer (me) is in the wrong.
Quizzing me if I received a notice of home pick up, did I ACTUALLY pay, can I send proof.etc etc... their systems need to be reviewed!
Really dreadful service.
If I could give it zero stars, I would.
July 4, 2022
Unprompted review
Reply from Returnista
Hi Carol,
I have looked into the contact you have had with our support and I must apologize. Unfortunately due to a technical glitch your registration did not completely came through in the system and therefore it took quite some time to puzzle it out and handle your return. I am sorry for the bad experience you have had. Hopefully you can give us a chance again in the future to make amends.
Kind regards,
Team Returnista
Perfect service and communication
July 4, 2022
Unprompted review
I was one Day late with returning
I was one Day late with returning, I Sent a mail and got another link to finish my returning.
June 19, 2022
Unprompted review
Fast and easy tool for creating return…
Fast and easy tool for creating return shipping label.
June 14, 2022
Unprompted review
Absolute scammers
I’ve let this company pick up shoes worth €200 on April 11th. They have send it to the wrong company and now are vanished of the planet. For months I am trying to get a hold of them and every time I get the same “we’re trying to get a track & trace” answer, if they email back at all. They take no responsibility for losing my package at all. Nor do they come up with a solution. It’s been 2 months and still no solution.
June 13, 2022
Unprompted review
Reply from Returnista
Hi Laura,
I am sorry to see you have had a bad experience with the pickup service of UPS. Unfortunately we have partnerships with these carriers and do not do the logistics ourselves, meaning if a parcel gets lost we are also depending on the customer support of these carriers, therefore contact might take a while since we need to wait on the partners as well to start an investigation to the package. Please do let me know if this problem has still not been solved, we always try to get in contact with the merchant to see if you guys can already work something out together.
Amazing service
Amazing service - they went above and beyond to help me. Stunning glasses - quality fabulous and service to match - very happy
June 8, 2022
Unprompted review
WARNING! AVOID THIS COMPANY!
WARNING ! DON´T NOT USE THIS COMPANY! They are a complete fraud. I have paid them to collect a package for me and they never turn up to collect it, its been 2 weeks now. They never answer emails and their online chat is never answered either. Complete con artists. I think they are in league with another rip off company call Aurelien-Online. AVOID BOTH OF THESE COMPANIES!!
June 3, 2022
Unprompted review
Reply from Returnista
Hi Julian,
I am very sorry to see you have had a bad experience with Returnista. We work with several carrier options and do not do the pickups ourselves. Moreover I have looked back into the contact and see that our colleagues have tried to help you via chat and email, I am sorry to read you feel like this response has not been in line with your expectations of level of speed. Hopefully we can still help you in the future with any other returns.
Kind regards,
Team Returnista
Everything went really smooth
June 2, 2022
Unprompted review
Everything was perfect!
May 15, 2022
Unprompted review
Supernice service!
May 12, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.