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Rated 1 out of 5 stars

They are stealing artists royalties and not paying out. They "suspended" my payments and claimed they were working on a new payment system. It's been half a year and still no royalties at all and no w... See more

Rated 1 out of 5 stars

Crazy, you answer complaints here faster than customer service emails. To sign up… you wait. To distribute…you wait. To get paid…you wait longer Any questions needing answers…you really w... See more

Rated 1 out of 5 stars

Lies and shady practices. Stay away they will sell you a pre-recorded feature from a major artist and promise to distribute it thru revel distro. Then later claim you did artificial streaming with n... See more

Rated 1 out of 5 stars

If I could give a lower score I would. Customer service is nearly impossible to reach. It’s problems no other distribution have, one thing after another. Lack of communication and no care for customer... See more

Company details

  1. Entertainment Agency
  2. Music Publisher

Information provided by various external sources

Musicians: Distribution for your own music on iTunes, Spotify, Google Play, Amazon Music, YouTube, Deezer, Napster, Tidal and many more!


Contact info

1.5

Bad

TrustScore 1.5 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I really want to register to revel so I…

I really want to register to revel so I can release an album with really big features onnit, but distrokid won't let me even though I have a contract with said artists. I'm waiting for revel to respond to my requests to register

January 13, 2023
Unprompted review
Rated 1 out of 5 stars

They claim I was buying views whicg I…

They claim I was buying views whicg I never ever did,and now they refuse to contact me or tell me anything, and I have over 25 plus songs with them,but yet they deactivated my account but still got my songs on spotify???
I have a good following with a decent amount of subscribers and even articles about my music and they won't even respond to me..it was good at first,but now they up to something shady..

December 7, 2022
Unprompted review
Revel Distro logo

Reply from Revel Distro

Hello,

First your account was not deactivated. You lost your permissions to Distribute music because you were doing Fraudulent Activity and were flagged by Spotify for Artificial Streaming. If you read our Terms and Conditions you would know this is against not only our Terms and Conditions but also Spotify.

Spotify sends US reports of real and artificial streams. If they report a high number of artificial streams such as in your case as you were using "shady" tactics then we must take the necessary action and Spotify requests us not to distribute your music anymore.

Thanks,

Team Revel distro

Rated 1 out of 5 stars

This distro has stolen royalties from…

UPDATE: Since reading Revel's response after contacting them countless of times, what they're saying is flaw. I have payed out with them before for the same song and I got my money sent through paypal, these distributions are out here taking artist's revenue and I'm not the only victim.

This distro has stolen royalties from me, I've contacted the CEO of this distribution but he's ignoring my messages, they won't let me cash out whatever remains I have left but it is what it is lol

December 18, 2022
Unprompted review
Revel Distro logo

Reply from Revel Distro

Hello,

You contact him through Facebook Messenger which he does not check and then posted all over his stuff, very unprofessional like.

Easy solution Email the support team and we will get a ticket into the correct team to fix the problem.

If you can not pay out you broke your agreement by either…

1. Artificial Streaming
2. Copyright Law

As we state in our Terms of Agreement that you agree to with all music distributed that if this happens royalties will be withheld.

There has now been a ticket put in for your case into the Fraud Department to request the block be lifted on your royalties.

If you followed the correct ways instead of trying to reach out on someone’s Facebook Messenger acting unprofessional this could have been settled when your issue came up.

Thanks,

Team Revel Distro

Rated 2 out of 5 stars

Revel Distro is very poor in service

Revel Distro is very poor in service. They don't get your music to all platforms as they advertise. And they do not respond. Simple platforms too like YouTube. Pandora as well. I have been messaging them via their website and emailing them for weeks with no response. Take your money elsewhere. Revel cannot provide the services they advertise. Real rip off artists.

July 27, 2022
Unprompted review
Rated 3 out of 5 stars

There okay

There okay, i like that they are based out of Canada, but i agree the ticket system is not easy keeps saying error try again later, 2 releases of mine never made it to some stores and payments are kind random, by music law we are suppose to get paid before or by the 20th every month after the grace period of 45-70days
seems like great company, they are just starting out so just like any business they got to work the kinks out, so i am going to stick with them always try to be the first loyal artist Lucki Ticket the name and other then contacting them being difficult not bad guys, i would recommend checking them out. the stores they deliver to as well is very impressive.

Hope to hear back from you guys!!

April 13, 2022
Unprompted review
Revel Distro logo

Reply from Revel Distro

Hello,

We replied to your ticket.

You are incorrect music law is technically quarterly pays. This is what major labels pay. We pay immediately when we get the funds. The last funds were added to your account March 29, 2022, $0.05 was added to your account.

Your selected a too early date for the music to hit all platforms, we have a 21 day lead time for Spotify. In your Outlet Details other Outlets were April 11th and Spotify was April 23, in order to get it on all Outlets the same date you could have changed all Outlets to April 23.

We do this as we work with a number of larger artists and labels who wish to take advantage of Editorials and Algorithm Playlists so we have a larger lead time as this helps with placements.

Thanks,

Team Revel Distro

Rated 1 out of 5 stars

When you have issues

When you have issues, good luck sorting them out, when you email them 9 times out of 10 they wont reply, it is frustrating,

If there is something wrong with your uploads they wont email you to let you know,

It is a shame because I like the way the website functions,

Ticket system??? I have been looking for it for three days now, there is no such thing.

January 27, 2022
Unprompted review
Revel Distro logo

Reply from Revel Distro

We have not received any emails from you or any Support Tickets. If your emails are going to our junk email please use the ticket system on the site.

EDIT: As stated we never received any emails from you. Ticket/Support system is very easy to use other Users have no issues. We send out emails to all Users if there is an issue or release gets Disapproved. No other Users have complained about this, obviously you are not using it properly or not checking your email. Depending on your email service the emails may go to your junk, this is something we can not control.

Rated 5 out of 5 stars

Great distributor

Fantastic music distributor, support is great!

August 2, 2021
Unprompted review
Revel Distro logo

Reply from Revel Distro

Hello,

As mentioned in our email we have escalated the issue to our tech team and they are looking into it.

Thanks,

Team Revel Distro

Rated 4 out of 5 stars

Bit odd that all of the reviews were…

Bit odd that all of the reviews were within a 24 hour period? Tried this site, still trying to completely remove a track from distribution. Followed instructions, works sometimes (the ACTION to remove a song from distribution) and not others. Unlike others 'reviewing' this site, which seemed positive in respect to most things, including feedback, I tried to contact them via email and via the feedback in their own apparatus. No response whatsoever, no support. Looks impressive, seems ok but best of luck trying to communicate with the company to resolve any issues. Addendum ... OK ... kudos to the Revel Distro team for getting in touch after this review, will accept in good faith the staffing issues mentioned so have amended rating to reflect response.

February 16, 2020
Unprompted review
Revel Distro logo

Reply from Revel Distro

Hello,

We apologize for the late reply. You sent it when some of our team were at music festivals and we are a small team. And the techs were working on upgrading several tasks at the time.

We received your email today and have forwarded to our tech team to begin with your request when they are in the office on Tuesday.

We apologize for the experience you had, we are a new company and working to try to grow and hope to give artists the best experience possible, we are sorry that you had a bad experience with us.

Thanks

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