Revilo Automotive Reviews 

161
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Absolute stella review, very thorough, clear in communication and true to their word. We agreed on a price prior to collection, upon inspection funds were transferred instantly. Strongly recomme... See more

Rated 5 out of 5 stars

A refreshing change dealing with a Company who do exactly what they say. From first contact with Alisha to an offer and completion has been seamless and a real pleasure to deal with. Would 100 percent... See more

Rated 1 out of 5 stars

Timewasters - Contacted us over our advert on AutoTrader, stated there are no fees, no haggling and under the impression they would meet the market value of the car - or at least inspect it to... See more

Rated 5 out of 5 stars

Had a call from Alexandrer Oldroyd and from start to finish she was absolutely fantastic couldn’t have helped more. Lewis Phythian delt with checking van and payments very helpful and informative. D... See more

Company details

  1. Car Dealer

Information provided by various external sources

Premium buyers of prestige cars and supercars - over a 100 years of combined expertise, great service direct to your home or business, cleared funds from Coutts Bank.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

161 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(161)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you for your service

Good price given, friendly staff and quick payment.

Thank you Rob and Morgan. :-)

May 23, 2024
Unprompted review
Revilo Automotive logo

Reply from Revilo Automotive

Thank you for the review Lauren. Please bare us in mind when you come to sell your next vehicle

Rated 1 out of 5 stars

Don't have your time wasted by this company !

This review is a honest reveiw from our experiance with this company.
However, Revilo won't aprove and just say it's because we we're expecting to much for our car, but i'll leave that for you decided.
Firstly this company cold called me and offered me a price that was so called locked in and to be fair i thought it was a resonable offer however, the decision couldn't be made as I am a front line worker in a hospital working in theatre and whilst at work my husband has no way of contacting me. so we emailed the chap back the same night to see if the offer could be streched by £150 and if so, we would have proceeded with them. But this is the interesting bit, our email was answered by a return email advising the market had deropped over night and the price offered was now £500 less than the price offered the day before.
I work in business and have a good knowledge of business and these are my thoughts for you to consider!
This company is an opportunist and employs a pressure selling tactic which is not great this day and age, they have no respect for front line workers or people who would like to take time to carry out due diligence!! The company bang on they have great reveiws on Feefo but, again be aware, these reviews are reviews from customers only who have carried out businees this this company and is not a true reflection as you have to be invited to leave a review.

Overveiw - If they contact you and offer you a price which is so called locked in, if you are happy with it execpt it.
If you want to be cold called and have preasure selling tatics used on you and be rushed into a decision, then buyer beware as they say.

On a finial note just so you can understand why i'm disguntled, I took this car to we buy any car 4 weeks previously and they offered a daft price like they always do HOWEVER !!! last night the same night I emailed this company back, We buy any car emailed to say the market had improved and the car was now worth more and as Revilo says it dropped we car say different and in fact £200 different.

This is a true reflection of my experiance and hope this enables you to be pre-armed & pre-warned in what to expect.
Don't get caught out by the old trick of cold call & pressure selling tatics !
Thanks for reading and good luck...

May 1, 2024
Unprompted review
Revilo Automotive logo

Reply from Revilo Automotive

Hi Michelle, I had pre-empted this review hence the quick response. The buyer had already relayed your comments as he was genuinely concerned that he had offended you. We listened to the calls back and also viewed the email exchanges and we cannot agree with your comments. In brief, we offered you £500 less than the amount you had previously told us you would except. We are sorry that this has offended you and accept that you sold it for £200 more to another company but our two services are totally different.

You can't compare us to the online platforms as we offer a more bespoke service, one example is we travel directly to you for collection, and we charge zero fee's. I appreciate £200 is a lot of money, but in the realms of valuing motor vehicles which is only ever an opinion, we were very close to what you actually achieved.

With regards to the pressure selling, I'm afraid I will have to disagree with you again. After listening to the calls, our advisor asked what price you would commit to selling the vehicle. This isn't an offer, it's a question, and after seeking advice unfortunately your price couldn't be achieved. We followed that up on email and indeed you did achieve £200 more than we were offering but interestingly, not the extra £500 that you had asked for.

In reference to the reviews of our company, you are correct. We have 1000's of 4 and 5 star reviews on Feefo with customers that actually conduct business with us, can that many people be wrong? The small handful of 1 star reviews, like this one, are left by people who as you say, are disgruntled with the price that we offered and it never went any further. Whilst it is unfortunate that we were £200 away from your final price, this doesn't warrant a review like this. It's like reviewing a restaurant having never eaten in the establishment.

Good luck with the sale of your car, we wish you well.

Rated 1 out of 5 stars

Avoid! Don’t engage with this company.

Contacted me after I advertised my car. Perfectly nice and pleasant on the phone. Offered me a ridiculously low price, £900 below W.B.A.C. A insult! Don’t even entertain them if they contact you.

March 28, 2024
Unprompted review
Revilo Automotive logo

Reply from Revilo Automotive

Thank you for leaving a review, we are sorry that you feel your experience of talking to us required you to leave a 1 star review. As we never conducted business with yourself and merely offered you a price to buy your vehicle it's important to compare our service to that of the online services available. We travel directly to your door at our own expense, we do not renegotiate on price or charge you any fee's. This cannot be said by the majority of the online valuation platforms. At the end of the day, a value is only an opinion and in this instance, our opinion was £900 less than another organisation, that doesn't warrant a 1 star review. It is no different to valuing a property, you may get 3 values from 3 different agents who all offer a different level of service. Surely you wouldn't then leave a 1 star review for the all agents other than the one offering the highest value. Would this be deemed an insult, or just experts in their field who's values were all in the same region, as we were in this instance. Regardless, we wish you well with the sale of your car.

Rated 5 out of 5 stars

Great experience all around!

Overall great experience with Jack and Ben at Revilo. They were professional, caring, on time and trustworthy. I was a bit worried at first to sell my A1, but the whole process was smooth. The driver waited for the sale money to be in my account, and for the confirmation email from the DVLA before taking off with the car. Jack kept me informed every step of the way. Don’t believe the negative views as most only complain about low offers, which is not something the company should be judged for. If you don’t like the offer, go somewhere else! If you’re happy with the offer, you can trust the process with Revilo.

April 27, 2023
Unprompted review
Rated 1 out of 5 stars

No thank you is all that's needed

Being fair, I cannot give full feedback as after giving them all the details of our vehicle and sending photos I am still awaiting a call back more than a week later. I did call them to chase and apparently they were calling me back shortly as they were awaiting a valuation and they are struggling with any vehicle purchases worth over £20k apparently? Oh and we also got a voicemail message for another customer they must have been dealing with about his Fiat Panda.

April 18, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid…..Horrible Experience

I was promised the driver/inspector would give me plenty of notice before he turned up at my door. I was left a voice message at 8:10am to say the driver would be with me at 8:30am and got the knock on the door at 8:25am (15 minutes notice - hardly plenty). The inspector (David) said he needed my keys and needed 30 minutes with the car. At 9:30am (over 1 hour) I was still waiting. He took pictures and videos of everything like there’s no tomorrow. This is all on cctv. He then set about taking pictures of the docs including the back page of the v5…. yes the back page of the v5. Please go and look at your back page of your v5 to see what I’m talking about. (Who takes a picture of the back back page of the v5?). That’s how OTT this chap was and this should give you an idea of the kind of tooth comb this he uses to go over your car. It’s a 6 year old car after all. After 90 minutes of pictures and inspecting and deliberation they decided they didn’t want it. Why, I asked David the inspector. He said he found a big scuff I said where and he said under the front bumper!.. Under the bumper! I was like you actually looked under the bumper? Scuff under the bumper! Wow. That’s really a first for me. But yes that’s how far this chap goes. He left as quick as he came. Horrible horrible experience and unless your car is virtually brand new this company isn’t for you…. Anyway the same day I took it to Pentagon Vauxhall in Oldham who purchased it for £600 more than this company offered. No tenuous checks and no photographs in the 3 digits just a pure and simple check over with realistic expectations of a 6 year old car. If you want your sanity to remain you would avoid this company like the plague…! Good luck!!

March 17, 2023
Unprompted review
Revilo Automotive logo

Reply from Revilo Automotive

Hi Sarah, thank you for leaving us a review, although it is unfair. Please remember that we still proceeded with the collection even though the service history wasn't what you first indicated it to be, and the reason for the collection taking longer than usual was due to the additional preparation that was discovered upon collection. The additional prep that we had to factor in to the purchase was:
- Cracked rear light cluster.
- Deep scratches across the front valance.
- Various additional scratches around the vehicle.
- Damage to the interior headlining.
- Cigarette burns and damage to the interior upholstery.
- Two tyres below the legal limit.
- One wing mirror was a different colour to the other.
Rather than insult you with renegotiating the price, we decided that the vehicle wasn't the condition we were expecting so we offered to pay for a new advertisement and thanked you for your time. All in all, a lot of time and money incurred by ourselves which wouldn't have been the case if we were aware of the true condition in the first instance.

Rated 5 out of 5 stars

Faultless

Bit sceptical as not sold this way before but need not have been as offer was fair, communication was excellent,conducted in courteous professional manner by Ben, which made the whole process easier than selling to private buyer. Even contracted collection driver was a credit to this company!

February 23, 2023
Unprompted review
Rated 1 out of 5 stars

Waste of time

Waste of time.

Honestly thought the guy Jack seemed genuine but ended up wasting my time. All for them to not to take my car over minor scratches.

September 26, 2022
Unprompted review
Revilo Automotive logo

Reply from Revilo Automotive

Thank you for having time to leave this review. We appreciate that everyone isn't experts in the costs involved when it comes to painting vehicles, which is why we spend so much time confirming the condition with you before we pay for the collection. Unfortunately your vehicle had hundreds, if not thousands of pounds worth of preparation that wasn't disclosed to us, which made the purchase no longer viable. It's frustrating as we had spent a lot of time and money to come and collect your car only to have to pay even more to get our driver back on the train. How this warrants a one star review on this platform leaves us bemused!

Rated 1 out of 5 stars

Do not use them.

Do not use them.
Scammers promise to purchase your car then let you down.
Avoid at all costs

August 30, 2022
Unprompted review
Revilo Automotive logo

Reply from Revilo Automotive

Thank you for your time to leave this review. Unfortunately you described the car as having a full service history and after our lengthy investigation, as you didn't physically have the service history, we discovered that it had only been serviced once in four years. Nevertheless, we still paid for you to re-advertise your vehicle which doesn't constitute as being 'scammers' or indeed, letting you down. We cleared up your vehicles provenance and paid for the re-marketing of your car, all for free!

Wishing you well on the future sale.

Rated 5 out of 5 stars

Excellent Experience

Alex E made the whole experience easy and pleasant - from sale to pick up. Small delay on pickup but he phoned them and I was kept informed. Cannot think of anything else that would have made it more perfect. Fair price, kept in the loop, money came through, pick up was professional, all in all a 5 star service. I'll recommmend them to family and friends.
Thank you!

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

Very smooth experience from start to finish

Really smooth process from start to finish. After initially being cautious Jack along with Ben couldn’t have been more helpful. A fair offer was made and the cleared funds in my account as promised before the car was taken by a very pleasant and well mannered driver. I would definitely recommend 😊😊

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic

From the first phone call from The lovely Alex, to the car being picked up by Michael ( I believe) they was very efficient, professional and polite. Would definitely recommend, the offer they made for my car was very good.

June 11, 2022
Unprompted review
Rated 5 out of 5 stars

A reliable and effortless service

Alex at Revilo was reliable, friendly, efficient and timely. The sale of our car was handled seamlessly and with no hassle or upsets. As a first-time user of their services I can recommend them to others. David of Durham

June 7, 2022
Unprompted review
Rated 5 out of 5 stars

WOW!! Fantastic service.

After being messed about by other companies I was getting very stressed over selling my end of lease van. I opted to sell on their behalf. Adam called me last Monday afternoon and offered the price I wanted on Autotrader. He did all the dealings with the Lease company very quickly. Thursday afternoon my van was collected by Rob. Lease Company settled. I cannot thank you enough for making this process so easy.

May 25, 2022
Unprompted review
Rated 5 out of 5 stars

Give them ago!!!

Probably a little over cautious on my part, but turned out really well in the end. Agreed a value over the phone with Kris. I gave a honest evaluation of my car. Agreed a time and collection of my car and Dave came and checked the vehicle over. Waited for money to clear and everything went smooth.
Yes I would recommend Revilo automotive to purchase your car friendly staff fast efficient payment what’s not to like.

May 22, 2022
Unprompted review
Rated 4 out of 5 stars

Signed, Sealed & Delivered... Thank you Adam

Advertised my van on Autotrader, I had a number of interested buyers each offering to purchase the van, none of which materialised.. I had a couple of trade buyers that didn't ring me back either..
Adam from Revilo Automotive rang me with an offer which i refused then he rang me with a higher price... I agree it was below my initial asking price but it was a fair price. Given the market and the confusion over pricing vehicles currently i am happy with the deal we did.. Adam was always polite and clearly stated that he was a trade buyer, kept me up to date with what was going to happen next and sure enough everything has gone exactly how he said it would...

May 20, 2022
Unprompted review
Rated 5 out of 5 stars

Advertised my car on Auto Trader

Advertised my car on Auto Trader, Then Received a call from Ellie at Revilo, she asked a few questions about the car and the explained who she was working on behalf which I had no Problem with as it was explained well. Had a call back from Tim with an offer which i was happy with. the transaction went through within a day of agreeing the sale. then Dave the driver turned up to collect the car as agreed in a very professional manor! A please to deal with. Thanks

May 20, 2022
Unprompted review

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