Rex Gooding Estate Agents & Surveyors Reviews 135

Always very responsive. Very helpful and proactive. Prompt and thorough. Jackie on the team is just awesome.

Big thank you to Eryn Butler for hosting the viewing of the property back in mid-June and also a big thank you to Jackie Richards for managing & facilitating the move.

Eryn was very friendly and approachable during our viewing, clearly outlining the process for us and providing key information. Will definitely be using Rex Gooding in the future!

Eryn was very informative and professional and gave us a great tour of the property. The agency got back swiftly to us if we had any questions and kept us informed throughout the process. Would definitely recommend!

A superb, friendly, professional service from Rex Gooding, a traditional family business.

Plumber arrived as arranged.

Went to see a property I was interested in and was greeted by the lovely Eryn. She was very informative and answered any questions we had and showed us everything we needed to see whilst also giving us some tips about the property. 10/10 would recommend!

Charlotte attended my viewing and what a lovely warm welcoming lady.
Charlotte was able to answer the questions and also found out extra information while we were at the property.
The property is in a lovely quiet area just what I wanted.
Charlotte followed with an email, and by the time I got home another email was received for my details. Very efficient service.

Thanks you and fingers crossed 🤞🏿

10/10 recommend! Eryn Butler showed me/my family around a property and she was extremely friendly and took the time to answer any questions I had, didn’t make me feel rushed and was very knowledgeable! Esme Brown has also assisted me via email regarding the property and she has been extremely helpful and patient. Thank you so much to both Eryn and Esme for assisting me/my family - we really appreciate it and would recommend Red Gooding to any friends/family!

After 8 years collaboration (both rental and selling) with Rex Gooding – the association has finally come to an end. During that time our interests were carefully managed by the professional team at Rex Gooding including Stuart, Esme, Donna Charlene et al. From our experience we have no hesitation in recommending Rex Gooding and the team in buying selling and renting a property.

Very many thanks to Rex Gooding Estate Agents for responding quickly, courteously and efficiently to requests for assistance in managing tenants' and landlord's issues. A special 'shout out' to Esme for her help.

People have complained to this agent about one of their lets in bramcote nottingham. They don't care as long as they get their money!

I would like to express my many thanks to Jackie, for all of her help and support during the many years that Rex Gooding has been our house agent. Always responding pleasantly and quickly to my many queries, excellent customer service at all times.

We were tenants with Rex Gooding for 6 months and the experience was awful.
The main issue were the tall hedges surrounding the property. At 3 months in, we paid hundreds of pounds to have them trimmed ourselves (to be responsible tenants, taking care of the property) but shortly after we paid, we discovered that it is the landlords responsibly, as tall hedges are a health and safety risk because they require a tall ladder and specialist cutting equipment. James at Rex Gooding agreed that the hedges were the landlord's responsibility. However, the landlords dodged their responsibility and only paid half the cost (as we had already paid, they got away with this). When we left the property 3 months later, the landlords insisted that we pay for the hedges again and this time the full amount. Jemmima at Rex Gooding sided with the landlords and insisted that we should pay, even though we provided multiple evidence to her that it was not a tenant's responsibility. Her attitude was dismissive and we felt pressured by her to pay. This went to the Deposit Protection Scheme and we had to provide evidence for our case and wait for an independent judgement to see if we would be given our full deposit back. The Deposit Protection Scheme sided with us and our deposit was returned in full - Jemmima at Rex Gooding had been wrong.

There were numerous other issues throughout our 6 months with Rex Gooding - a big ant problem in the property on move-in day, serious health and safety concerns with the electrics (it took four days for Rex Gooding to get back to us, and I had to chase them), alarm issues, window problems and a shower issue - it was clear from the slow responses / ignored phone calls and their attitude that they didn't care about their tenants.

We leased a property for 5 years via a rent to rent strategy that we introduced to them which they continue to use today.

After 5 years they contacted us only 1.5 months before the lease was to renew and suggested the rent should be doubled.

We tried to reason as to why this was not feasible but we were rejected. We then had 1 month to rehouse tenants. The house was advertised before it should have been and they took our keys and would not return them even though the house was still legally ours.

They are refusing our £3000 deposit and have not supported why with substantial evidence other than saying that the house needs redecorating, the house needs weeding and apparently we owe even more rent which was never supported without any evidence as we have a solicitor letter stating otherwise.

Despite us requesting our deposit back and giving plenty of reasons as to why they are holding this illegally - they have IGNORED our request and have successfully had our deposit since 17th September when our lease ended.

They have left us with outstanding debts and we are in a worse position that we were before having the property.

If you want a reputable agent - Avoid Rex Gooding at all costs as they do not care for you. They just care about their pockets.

Had a wonderful time renting with Rex Gooding - I loved my little flat and will be very sad to not live there anymore. Jackie and the team were always so helpful with any issues promptly resolved.

Highly recommend renting with Rex Gooding! We were renting our flat for over 2 years and we had an excellent experience from start to finish. Anything raised was dealt with quickly and efficiently with good quality maintenance providers, any Rex Gooding staff that spoke to us over email or came to do inspections at the flat were so lovely, and in particular our main point or contact, Jackie, was amazing. They were particularly helpful to liase with the property owner when we were at end of contract and looking to buy a property, so they helped us get on a rolling monthly contract. Thank you!

Absolutely NO communication between Gooding and us

The sale of my mothers flat was particularly difficult given the involvement of a housing agency who held a long lease over the property
The team were very helpful in finding a buyer and keeping in touch throughout the 7 months it took to complete the legal process
I’m very grateful

I've just had my bathroom replaced. Craig did an excellent job from floor to ceiling, bath, shower, toilet, sink, and tiles in 8 1/2 days (10 1/2 days including the weekend).