Reykjavík Cars - Car Rental in Iceland Reviews 

344
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely friendly, professional, and always ready to assist with any travel needs throughout the trip. Travelers also appreciate the convenient location right next to the airport, making the entire vehicle pick-up and drop-off process completely seamless, fast, and stress-free. Reviewers consistently state that the cars are clean, well-maintained, and perfectly equipped for exploring local roads without any trouble. Some reviewers were not happy with minor vehicle details, mentioning unexpected scratches, slight suspension noises, or having to search for their cars in the large parking lot.

What people talk about most

Service

Customers report extremely positive experiences with the car rental service, highlighting efficient... See more

Staff

Clients share positive opinions on staff, frequently highlighting their friendly, helpful, and professional... See more

Product

Reviewers mention positive feedback about product quality and reliability during their trips. Consumers... See more

Quality

Users consistently describe positive interactions with quality, noting that vehicles are generally clean,... See more

Location

Consumers find location to be exceptionally convenient and praise how close it is to the airport. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The location being right next to the airport makes this rent a car company very convenient. We compared like 10 different companies, since we needed a big car for a group of 5 people, and they had by... See more

Company replied

Rated 5 out of 5 stars

We took a two-week road trip with a Rav-4 from Reykjavík Cars and we're still talking about it. The online booking process was very simple, and even though we hadn't taken out insurance, we were able... See more

Company replied

Rated 5 out of 5 stars

The location being right next to the airport made this rental car company very convenient and it easy to start our trip as soon as we landed. We compared several companies, and they had by far the bes... See more

Company replied

Rated 5 out of 5 stars

Service , cost and clean cars! Among several car rental companies they were the most reasonable price, Quick pickup from the airport, they were helpful to keep my reservation even my flight was delaye... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service

Written by the company

Looking for an affordable, locally-owned car rental in Reykjavik? That’s us! We have the lowest prices in Iceland and the best customer service. Why rent a car with Reykjavik Cars? Car rental pioneers We’ve been in the Iceland car rental industry since 2013 and have since gone on to become one of the most important car rentals in Iceland, second to none in prices and customer service. Extensive vehicle catalog We’re always one step ahead of your needs in order to provide you with the most popular rental cars in Iceland! From economy cars and passenger vans to standard and large 4x4s, SUVs & luxury cars… Our fleet has it all. You name it, we’ve got it! 24/7 customer support ‘With a great car rental comes great commitment’. Commitment to ensuring that you have the time of your life and to swiftly help solve any problems that you may run into with your Reykjavik car rental. Free cancelation Not sure about hiring your car in Iceland yet because you’re worried that something might come up? No problem! Give us 48 hours' notice and we’ll return your deposit in full!


Contact info

4.8

Excellent

TrustScore 5 out of 5

344 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(344)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very qualified people.

Very qualified people.
Very good assistance.
Very good cars.

August 12, 2025
Unprompted review
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Reply from Reykjavík Cars - Car Rental in Iceland

Thank you for your review!
We’re glad you were happy with our team, service, and vehicles. We appreciate your feedback and hope to see you again in the future.

Rated 5 out of 5 stars

Excellent service and experience with…

Excellent service and experience with Reykavik cars. From booking. Answering questions. Pick up and drop off. Thanks very much. Thoroughly recommend

August 21, 2025
Unprompted review
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Reply from Reykjavík Cars - Car Rental in Iceland

Thank you so much for your kind words!
We’re delighted to hear you had an excellent experience from booking to drop-off. We truly appreciate your recommendation and hope to see you again :)

Rated 5 out of 5 stars

Trip to Iceland



**Your office is large and spacious.
The service was quick and efficient.
The car was clean.
The vehicle drove well.
The return process was fast.**

If I may offer a suggestion: it would be advisable to provide two keys for the car.
One day, I lost the key, and only after a long search and a racing heart did we find it—thanks to a kind person who placed it in a nearby shop close to where it was lost.

October 23, 2025
Unprompted review
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Reply from Reykjavík Cars - Car Rental in Iceland

Thank you very much for your detailed review!
We’re happy to hear you were satisfied with the service, vehicle, and return process. We truly appreciate your helpful suggestion :)
Safe travels and hope to see you again in Iceland!

Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience. No problem at the picking up and no problem at return. Very kind personnel. The car was prepared to fit all the luggage. No problem at all.

August 22, 2025
Unprompted review
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Reply from Reykjavík Cars - Car Rental in Iceland

Thank you so much for your wonderful feedback!
We’re delighted to hear everything went smoothly and that you had such a fantastic experience with our team. We hope to welcome you back to Iceland soon!

Rated 5 out of 5 stars

Good service and good car

Good service and good car. Reasonable price too.

September 8, 2025
Unprompted review
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Reply from Reykjavík Cars - Car Rental in Iceland

Thank you for your review!
We’re glad to hear you were happy with the service, car, and price. We appreciate your trust and hope to see you again in Iceland! <3

Rated 5 out of 5 stars

2 weeks in iceland

I collected the car on time and it was clean and ready.
the operator was helpful during checkin and he suggested the right insurance for our tour
during the 2 weeks, I received 2 fines that were not correct and they credited them back

July 31, 2025
Unprompted review
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Reply from Reykjavík Cars - Car Rental in Iceland

Thank you for your review! We’re glad to hear that the car was ready on time and that our team could help you choose the right insurance.
We’re also happy that the fines issue was resolved quickly. We look forward to welcoming you back on your next trip to Iceland!

Rated 5 out of 5 stars

Their car took us to all places

Their car took us to all places we wanted to visit, and most of them were accesible only by F-roads. We had no problem with the car. What else would you need?

July 10, 2025
Unprompted review
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Reply from Reykjavík Cars - Car Rental in Iceland

Thank you very much for your review! We’re thrilled to hear that the car handled all the F-roads perfectly and helped you reach all the places you wanted to visit.
We’re glad you had a great experience and hope to see you again on your next adventure in Iceland!

Rated 5 out of 5 stars

Excellent company

Excellent company, well organized and at a good price

June 28, 2025
Unprompted review
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Reply from Reykjavík Cars - Car Rental in Iceland

Thank you for your wonderful review! We're glad you appreciated our service and pricing. Your feedback means a lot to us, and we hope to see you again on your next adventure!

Rated 5 out of 5 stars

Great experience

A very good company, with nice cars and excellent professionals. Everything was perfect.

June 1, 2025
Unprompted review
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Reply from Reykjavík Cars - Car Rental in Iceland

Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. We hope to welcome you back in the future!

Rated 5 out of 5 stars

Quality client service and good cars

Professional and quality customer-oriented service and competitive prices, I had a very good experience with Reykjavik Cars for my first trip in Iceland! I recommend and will probably take the same service for my next visit!

April 29, 2025
Unprompted review
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Reply from Reykjavík Cars - Car Rental in Iceland

Thank you so much for your kind words and for choosing us for your first trip to Iceland! We're thrilled to hear you had a great experience with our service, pricing, and team.
We’d be delighted to welcome you back on your next visit!

Rated 5 out of 5 stars

Well done

The rental went very well, rating 5!
I think it could be useful to prepare a written document to give to the traveler to explain well some Icelandic rules that are a bit strange for foreigners.
For example: the Akureyri tunnel has no barriers, but you pay and only online within 24 hours!
Anyway, well done, Iceland is very nice.

May 25, 2025
Unprompted review
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Reply from Reykjavík Cars - Car Rental in Iceland

Thank you so much for the 5-star rating! We're really happy to hear the rental went smoothly and that you enjoyed your time in Iceland.
We truly appreciate your suggestion. We'll definitely take this into account to help future travellers feel even more prepared.
Wishing you many more great adventures ahead!

Rated 5 out of 5 stars

No problems

No problems. No hidden fees. Everything transparent. I recommend.

May 4, 2025
Unprompted review
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Reply from Reykjavík Cars - Car Rental in Iceland

Thank you so much for your kind words!
We’re really happy to hear that everything went smoothly, that’s exactly what we aim for. Hope to see you again on your next adventure!

Rated 5 out of 5 stars

I highly recommend the service of…

I highly recommend the service of Reykjavik cars. The process to get and to give back the car was uncomplicated and the personal was very nice and understanding. Also the price was really good compared to the service.

April 5, 2025
Unprompted review
Reykjavík Cars - Car Rental in Iceland logo

Reply from Reykjavík Cars - Car Rental in Iceland

Thank you so much for your kind words! We really appreciate your recommendation and hope to see you again on your next trip!

Rated 5 out of 5 stars

Highly recommended

Very friendly staff. Car in good and clean condition. Competitive rental prices. Highly recommended.

May 5, 2025
Unprompted review
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Reply from Reykjavík Cars - Car Rental in Iceland

Thank you for your wonderful feedback! We’re glad you were happy with the car and our service. Your recommendation means a lot to us.

Rated 5 out of 5 stars

It was great!

It was great!

Thank you so much. Our trip went perfectly, all thanks to you.
We will definitely recommend you to everyone.

April 1, 2025
Unprompted review
Reykjavík Cars - Car Rental in Iceland logo

Reply from Reykjavík Cars - Car Rental in Iceland

Thank you so much for your kind words! We’re thrilled to hear your trip went perfectly. We really appreciate you recommending us. Hope to see you again on your next adventure!

Rated 1 out of 5 stars

Untrustworthy company, shady practices, unsatisfactory results

I booked with Reykjavik cars through their web page. We rented a dachia duster 2022 model with all protection. Inclusive a wheel and undercarriage as well as a sand and ashes protection. First the booking was forwarded to 4x4 cars, a company we tried to avoid by going with Reykjavik Cars. Then in their email I realized that the total came out way too low. Turns out that some technical error occured either at Reykjavik cars processing or at the booking process (we were 2 people, we booked what was advertised as a total insurance package, and it showed a total of something between 650-700€. We did NOT make a mistake or uncheck any box.) So now we basically don‘t have what we were advertised but still had a contract for renting a car we were essentially tricked into. Now comes the real kicker, we then tried to call the company on their ”24/7“ to try and come to some arrangement. Turns out their oh so great ”24/7“ hotline either simply doesn‘t exist or at least was offline. With noone else to turn to we called 4x4 cars. They confirmed that no insurance booking went through. We then had to buy a new insurance package for 305€, (what choice did we have at that point?) coming out to a similar total price but without undercarriage and wheel protection as 4x4 cars doesn‘t offer these insurances. I‘m honestly just happy that 4x4 cars didn‘t totally rip us off, what could we have done if they had charged us 500€? Anyways, we were essentially scammed out of an insurance that we now can not even have, forced to rely on a rental company we did not book at and did not get any support or even contact.

I don‘t know if this is some super elaborate scam or if they are just utterly incompetent but with certainty I can say that I do NOT recommend using this service. There were so many factors that lead us to this service (24/7 hotline, full insurance package, fair price) that in the end simply didn‘t turn out to be true. Not. Trustworthy.

March 27, 2025
Unprompted review
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Reply from Reykjavík Cars - Car Rental in Iceland

Dear Aaron, we’re very sorry to hear about your experience, and we understand how frustrating this must have been for you. We take these matters seriously and would like to investigate what happened to ensure that any issues are promptly addressed.

We have not received any prior communication from you regarding this situation, but we would appreciate the opportunity to look into it further. Please contact us at info@reykjavikcars.com as soon as possible so we can review your case with the correct department and find a resolution.

Your feedback is important to us, and we want to ensure that all our customers receive the service they expect and deserve. We look forward to hearing from you soon.

Rated 5 out of 5 stars

Serious Company that you can trust…

Serious Company that you can trust completly. Our experience was very pleasent as Reykjavík Cars were reactif, always available and kind. If we go again to Iceland we will contact them again. We recomend.

February 8, 2025
Unprompted review
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Reply from Reykjavík Cars - Car Rental in Iceland

Thank you so much for your kind words! We're thrilled to hear that you had a pleasant experience with us. Your trust and recommendation mean a lot to us. If you ever return to Iceland, we’d be more than happy to assist you again!

Rated 5 out of 5 stars

Great car and service

Great car, quick problem resolution ( tyre had very low pressure immediately replace with a similar model), quick service and easy pick up/ return. Quite happy with service.

December 24, 2024
Unprompted review
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Reply from Reykjavík Cars - Car Rental in Iceland

Thank you so much for your kind words! We're happy to hear you were pleased with the service and the quick resolution. If you need anything in the future, don't hesitate to reach out.

Rated 5 out of 5 stars

All process was very easy

All process was very easy. Somebody picked up from airport, signed the papers and all done. We had a lovely holiday in Iceland.

November 14, 2024
Unprompted review
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Reply from Reykjavík Cars - Car Rental in Iceland

Thank you for your great feedback! We're so glad to hear that the process was smooth and that you had a lovely holiday! <3

Rated 5 out of 5 stars

Great Experience

Great communication, super easy process, top notch customer service. Reykjavik Cars made renting a car simple and stress-free.

October 11, 2024
Unprompted review

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