RFW plumbing and heating Reviews 71

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

New boiler and radiators installed within the day, staff were very friendly and knowledgeable. After installation remote devices set up ready for use, given good clear instructions on how to use the b... See more

Rated 5 out of 5 stars

I first used this company in 2009 to advise on and install a new boiler system whilst living in Winchester. No fuss, sound advice, very professional, I have used them ever since for all my plumbing, s... See more

Company replied

Rated 5 out of 5 stars

We were apprehensive about having our warm air heating system replaced with central heating due to the thought of the distribution of having floor boards up etc. However, Rich talked us through th... See more

Rated 5 out of 5 stars

Had a new boiler installed yesterday by Ryan, very impressed with the work and courteous way the job was done. I would recommend this firm highly.

Company details

  1. Gas Installation Service

Written by the company

RFW Plumbing & Heating Ltd offers reliable boiler installation, plumbing, heating & gas safety inspections services across Southampton and surrounding areas. Our Mission is to offer our customers a reliable plumbing and heating service. Meeting our customers expectations consistently! As a team we always strive to achieve our best. We treat each other with respect and honesty to create a harmonious and safe working environment. . With over 25 years experience you are assured of a knowledgeable professional company delivery an exceptional service. . We are accredited installers for Worcester Bosch and therefore are able to offer a 10 year guarantee on selected Worcester Boilers. 0% credit facilities are available on all Worcester Boilers, Cylinders and products. Subject to status. . Gas safe registered and a member of CIPHG and buy with confidence. . Our business has been built on numerous recommendations with the premier service we provide to our customers. email: info@rfwheating.co.uk website www.rfwheating.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

71 reviews

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Rated 5 out of 5 stars

An Invaluable Service

An invaluable service carried out in a very professional and courteous manner at very short notice.

We called RFW Plumbing and Heating after a leak meant our gas supply was suspended. At very short notice Richard visited our house and carried out an initial investigation which meant channeling under our flooring to find the source of the leak. Due to dampness the inward pipe had corroded at join by our back door.

Dave came out the next day to take the pipe back to a healthier point where he could reconnect it via making a new thread and our supply could be opened up again.

We are so very grateful for the work that Rich and Dave put in to get us up and running again. Thank you so much for the incredible job you performed.

March 16, 2020
Unprompted review
RFW plumbing and heating logo

Reply from RFW plumbing and heating

Dear Michael and Natalie,

Thank you for taking time to rate and review RFW. Your feedback is so important to us.

Glad we could of been of assistance at this very worrying time for you.

Stay Safe

Best Regards
Karen Wagstaffe.

Rated 5 out of 5 stars

New Boiler Installation

Great service from RFW and I would highly recommend them

February 20, 2020
Unprompted review
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Reply from RFW plumbing and heating

Dear Sue,

Thank you for taking time to rate and review RFW. Truly appreciated.

Best Regards
Richard

Rated 5 out of 5 stars

Our boiler was leaking

Our boiler was leaking, fitter came round on a Monday and checked it out. Found seceral issues with it. Turns out we needed new boiler as the boiler was over 14 years old. Richard came round the same day and went through the boiler options. New boiler fitted the following Monday. The fitters left everything tidy and showed how the boiler worked. Very efficient service from RFW and would recommend them.

February 19, 2020
Unprompted review
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Reply from RFW plumbing and heating

Dear Belinda,

Thank you for taking time to rate and review RFW. Truly appreciated.

Best Regards
Richard

Rated 5 out of 5 stars

Great team

Great team, efficient, clean and tidy service and really nice guys

August 22, 2019
Unprompted review
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Reply from RFW plumbing and heating

Dear Maureen,

Thank you for taking time to rate and review RFW. Truly appreciated.

Best Regards
Richard

Rated 5 out of 5 stars

Fantastic job!

They did a fantastic job with the new heating system I really can’t fault them. The team turned up on time each morning and worked hard throughout the day, they were very professional and friendly and also cleaned up after themselves! We look forward to a cosy winter!

July 25, 2019
Unprompted review
RFW plumbing and heating logo

Reply from RFW plumbing and heating

Dear Dom.

Thank you for taking time to rate and review RFW. Your feedback is truly appreciated.

Kind Regards
Richard Wagstaffe
RFW PLUMBING AND HEATING LTD

Rated 5 out of 5 stars

Gas Pipe Recess & Boiler Service

Greg, A new member of the team from RFW, came and did a quick neat job of recessing a boiler gas pipe feed into the wall for our new kitchen installation. While he was on site, he kindly did a thorough and much-needed boiler service, so full marks for RFW. Most definitely will use their services again!!

July 20, 2019
Unprompted review
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Reply from RFW plumbing and heating

Dear Tony, thank you for taking time to rate and review RFW, your feedback on our new engineer Greg, is truly appreciated.

Kind Regards
Richard

Rated 5 out of 5 stars

Quick response and efficient service

Quick response and efficient service. Charged what they said they would

June 24, 2019
Unprompted review
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Reply from RFW plumbing and heating

Dear Mr Lloyd,
Thank you for taking time to rate and review RFW. Truly appreciated.

Kind Regards
Karen Wagstaffe

Rated 5 out of 5 stars

Would Recommend RFW to anyone .....

Richard and Dave were brilliant from start to finish. Have completed 2 jobs for me having to really fix other people making a mess of the job in the first place before the property was mine. First installed a secondary water tank in loft and second was to repair both my ensuite and main bathroom showers which were leaking and making marks on kitchen ceiling.
Richard & Dave must have had to take 20 calls from me because everything they tried didnt seem to stop the leak. The continually came around in great timescales and in the end fixed the issues for me whilst re-sealing lots of times with real expertise.
Would i recommend these guys - definitely.
If i need new work doing from now on they will do any fitting and new work whether water or gas and will always use them for maintenance as far more reasonable that anyone else + their workmanship excellent.
Recommendation from HedgeEnd.
Giles

June 21, 2019
Unprompted review
RFW plumbing and heating logo

Reply from RFW plumbing and heating

Dear Giles,

Thank you for taking time to rate and review RFW. Your feedback is truly appreciated.

Best Regards
Richard Wagstaffe

Rated 5 out of 5 stars

Richard came out straightaway

Richard came out straightaway. Back with going quote very quickly. Worked around us to ensure installation was what we needed. Work was great, guys did fab job. No complaints

June 7, 2019
Unprompted review
RFW plumbing and heating logo

Reply from RFW plumbing and heating

Dear Martin,

Thank you for taking time to rate and review RFW. Your feedback is truly appreciated.

Best Regards
Richard Wagstaffe

Rated 5 out of 5 stars

Richards team were fantastic from the…

Richards team were fantastic from the start to finish. Great price and all completed in two days . Very tidy workers and polite guys . Highly recommend .

May 27, 2019
Unprompted review
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Reply from RFW plumbing and heating

Dear Andrew,

Thank you for taking time to rate and review RFW. Your feedback is truly appreciated.

Best Regards
Richard Wagstaffe

Rated 5 out of 5 stars

Reliable fast

May 23, 2019
Unprompted review
RFW plumbing and heating logo

Reply from RFW plumbing and heating

Dear Dr Ingelbrecht,

Thank you for taking time to rate and review. Your feedback is truly appreciated.

Best Regards
Richard Wagstaffe

Rated 5 out of 5 stars

After advising us of all the options…

After advising us of all the options for fitting a new gas boiler Richard gave us a prompt and detailed quote. His team arrived as arranged and successfully liaised with British Gas for the gas supply alterations. They worked hard every day and were quiet and respectful. The pipe work is very neat and we are totally pleased with the job.

May 17, 2019
Unprompted review
RFW plumbing and heating logo

Reply from RFW plumbing and heating

Dear Mr Poulten,

Thank you for taking time to rate and review RFW, truly appreciated. Was our pleasure, and look forward in the future to looking after all your plumbing and heating requirements.

Best Regards
Richard Wagstaffe

Rated 5 out of 5 stars

RFW replaced our old boiler

RFW replaced our old boiler. They arrived when they said they would, the team were friendly and efficient and respectful of our home. There were no surprises and the job was completed to a very high standard on time. We would have no hesitation in recommending RFW.

October 23, 2018
Unprompted review
RFW plumbing and heating logo

Reply from RFW plumbing and heating

Thank you so much Nigel, for taking time to rate and review RFW. Truly appreciated, our customer feedback is so important to us.

Please do not hesitate to contact us with any aspects of plumbing and heating, we will be more than happy to help you out.

Best Regards
Richard Wagstaffe

Rated 5 out of 5 stars

We Didn't Have Much of a Clue Before RFW Arrived

For our 4-bedroom house we were considering the installation of a new central heating boiler and radiators to replace the 31 year old gas-fired standard arrangement, which was still going strong. The advice given by RFW at this stage was invaluable. With enormous patience, the options for system types and their controls were explained in the considerable level of detail that we required. The implications of the various choices were also explained, as were the practical details of installation of each type of system. Thereafter, communications with RFW regarding clarifications and quotation were rapid and straightforward.
The installers arrived when they said they would (to the second) and did a faultless job. We were especially impressed by the way that they dealt with problems that had been built into the original installation, and are very pleased with our new system boiler and its intelligent controls.

September 22, 2018
Unprompted review
RFW plumbing and heating logo

Reply from RFW plumbing and heating

Thank you for taking time to rate and review RFW. Truly appreciated.

If we can be of any further assistance, please do not hesitate to contact us.

Best Regards
Richard Wagstaffe

Rated 5 out of 5 stars

Richard and his guys were excellent for…

Richard and his guys were excellent for my new boiler installation. They were all brilliant, so clean and tidy, friendly and polite, I hardly knew they were there. I would have no hesitation in recommending RFW plumbing and top of my "Recommend a Plumber" List.

July 10, 2018
Unprompted review
RFW plumbing and heating logo

Reply from RFW plumbing and heating

Thank you Mary, for taking time to rate and review RFW. Truly appreciated.

Please contact us in the future for any plumbing or heating works you find us suitable for, we will be more than happy to help.

Our customers feedback is so important to us.

Kind Regards
Richard

Rated 5 out of 5 stars

I was dubious but gave it a go

I approached RFW after finding them on the Worcester Bosch website (Our boiler (Glow worm) had failed too many times and was becoming a real headache). They were local to me but I was still dubious about dealing with a company I knew nothing about. Spoke with Richard on Monday and he came out to see us quickly. They were busy but managed to fit us in. While he was there I also mentioned that we needed some work doing on our new extension which involved kitchen waste pipes and a bathroom, 1st and 2nd fix. A young chap called Sam turned up on the first day with Richard and the work carried out was of an excellent standard. I don't often say it but I was really impressed with everything they did, there was no cutting of corners and where ever possible they hid the pipes. They are yet to come back for the 2nd fix of the bathroom (waiting for me) but I am confident I will be happy again. Fast, excellent quality of work, clean, trustworthy and a fair price.

July 4, 2018
Unprompted review
RFW plumbing and heating logo

Reply from RFW plumbing and heating

Thank you Mr Hepworth, for taking time to rate and review RFW. Your feedback is truly appreciated.

We are happy you put your trust in us and that you are really impressed with everything we did.

Kind Regards
Richard Wagstaffe

Rated 5 out of 5 stars

Professional job carried out by a reliable established company

We were looking for a plumber who could fit a large area of underfloor heating and fit a new downstairs cloakroom. Richard and his colleagues were the ultimate professionals, right from the initial consultation and quote through to completion of the work. It can often be a lottery trying to find a reliable trades person but we would not hesitate to recommend RFW.

June 14, 2018
Unprompted review
RFW plumbing and heating logo

Reply from RFW plumbing and heating

Thank you Tim for taking time to rate and review our company, truly appreciated. Our customers feedback is so important to us.

Please contact us, if we can be of any further assistance with any aspects of plumbing and heating you find us suitable for, in the future.

Best Regards
Richard Wagstaffe

Rated 5 out of 5 stars

New Boiler Wanted Quick !

We have no hesitation of recommending this company.
Richard was out the same day to inspect and give us a quote.
We only had to wait one working day to have the boiler installed which was a bonus.
The Two guys that came were clean tidy and very respectful. Every effort was made to keep the house clean and tidy. The job was complete in a day and full instructions of how to use.
When the two guys left it was really like they had never been except a new boiler was working away.
RFW you are tops !!!

June 14, 2018
Unprompted review
RFW plumbing and heating logo

Reply from RFW plumbing and heating

Thank you Mr Norman, for taking time to rate and review our company, truly appreciated. Please do not hesitate to contact us in the future if we can be of any assistance with all aspects of plumbing and heating.

Kind Regards
Richard Wagstaffe

Rated 4 out of 5 stars

Very good

Very good. Nice people we will use again and recommend

April 25, 2018
Unprompted review
RFW plumbing and heating logo

Reply from RFW plumbing and heating

Thank you Mr Blake, for taking time to rate and review RFW. Truly appreciated. We would be delighted to help you out with any future plumbing and heating works. Thank you for the recommendation too.

Best Regards
Richard Wagstaffe

Rated 5 out of 5 stars

Really reliable and efficient

Really reliable and efficient , removed old boiler took everything away, installed new boiler no mess definitely recommend using.

March 22, 2018
Unprompted review
RFW plumbing and heating logo

Reply from RFW plumbing and heating

Thank you Nicola, for taking time to rate and review RFW. Truly appreciated.

If we can be of any help in the future, please do not hesitate to contact us.

Best Regards
Richard Wagstaffe

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