Ez excellent service everything happened within the timescale that was quoted the only thing was the delivery people were supposed to unwrap & check if anything had been damaged in transit. They di... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a Samsung QD-OLED from RGB Direct and I could not be happier... The whole process online was 1st class and any worry I had vanished with the ease of the buying process, payment and deliver... See more
Company replied
Great service, delivery man was very polite and professional and called to let us know he was on his way. The delivery was for m father in his 70's and the delivery man made sure the ordered product... See more
Company replied
Good delivery with time slot (3 hour). Two men were very polite, van could do with being a drop tailgate to help. Delivered to my choice of room. This was a replacement side by side Samsung fridge... See more
Company replied
Company details
Written by the company
RGB Direct is the online division of RGB Hi-Fi& Video, established 1990 we have become one of the largest independent electrical retailers in the UK
RGB Electrical Superstore Details
Written by the company
- Secure Shopping
- 100% Secure Shopping. We use the very latest technology to ensure that all ordering is secure and safe
- Services
- RGB offers a range of bespoke services which help cater for all customers, whether large or small.
- Price Policy
- We continually monitor our prices to keep ahead of our competitors. This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices.
Contact info
Unit 22, Heronsgate Trading Estate, Paycocke Road, SS14 3EU, Basildon, United Kingdom
- 020 8924 7744
- info@rgbdirect.co.uk
- www.rgbdirect.co.uk
Televisions
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good timing and service will definitely…
Good timing and service will definitely recommend
August 21, 2026
Reply from RGB Direct
Thank you for your lovely feedback! We’re so pleased you were happy with our service and punctuality. Your recommendation means a lot to us. We look forward to welcoming you again!
I've already given a review
I've already given a review. Your delivery team were brilliant.
August 21, 2026
Reply from RGB Direct
Thank you so much for your kind words! We’re delighted to hear that our delivery team provided such a great service. We really appreciate you taking the time to leave us a review.
Fantastic tv
Acted very quick delivery and tv packed very well, all set up and fantastic so much better then tv it replaced
August 20, 2026
Reply from RGB Direct
Thank you so much for your fantastic review! We’re delighted to hear that you were happy with the quick delivery, careful packaging, and setup. It’s great to know that your new TV is such a big improvement. We really appreciate your support and hope you enjoy it for many years to come!
Absolutely atrocious
Absolutely atrocious! If I could give zero stars, I would! Appalling customer service. The joke of a delivery company (BJS home delivery) sent guys that had no idea what they were doing, my husband actually had to advise them to use a trolley after them attempting to lift a huge appliance. My flooring was damaged in 2 places removing my old appliance and the new appliance was left at the doorstep because it was ‘too large’ to get in. On unpackaging this, it had a huge dent on the front. We have now been told by both the delivery company and RGB that the flooring is our fault for not covering it, and the appliance must have been damaged by us. Genuinely appalled. We have footage of the delivery guys and their incompetence and plan to take this further! AVOID BOTH COMPANIES ST ALL COSTS!!!!
UPDATE - In response to RGB’s reply, I can assure you they do not take concerns or damages seriously in the slightest. That is written here to seem like they are trying to help, complete rubbish! Their call handlers were rude, talked over the top of me, had no idea what they were talking about half the time, and like I say, I’m now left with flooring and a fridge freezer to replace out of my own pocket due to the incompetence of both them and their chosen joke of a delivery company.
I’d advise anyone that is shopping for any large appliance to go ANYWHERE else, the likelihood of it being dumped at the doorstep is very high, imagine that for someone with no means to bring it inside. Honestly unbelievable!
August 19, 2026
Reply from RGB Direct
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how disappointed you are with the delivery and the issues you’ve described.
We take concerns regarding property damage, delivery standards and product condition very seriously. We would like the opportunity to review the circumstances fully, including the delivery and the concerns you’ve raised, rather than speculate publicly about what happened.
Please contact us directly with your order details so that we can investigate this with the relevant parties and work towards resolving the matter with you.
We appreciate your feedback and are sorry that your experience has fallen short of the standard we aim to provide.
Reply from RGB Direct
Thank you so much for your kind words! We’re really glad you found our team friendly and polite. We truly appreciate your feedback and hope to welcome you back again soon!
Reply from RGB Direct
Thank you for your review! We’re glad to hear your delivery arrived safely. We really appreciate your support and hope to serve you again soon.
Fast delivery and smooth process
August 20, 2026
Reply from RGB Direct
Thank you for your kind review! We’re delighted to hear that you were happy with the fast delivery and smooth process. We really appreciate your support!
Fridge-freezer very good
Fridge-freezer very good, same could not be said of the delivery team!!
August 20, 2026
Reply from RGB Direct
Thank you for your feedback. We’re pleased to hear you’re happy with your new fridge-freezer, but we’re sorry to hear that your delivery experience fell short of expectations. We take feedback about our delivery service seriously and will use your comments to help improve the experience for our customers. We appreciate you bringing this to our attention.
Reply from RGB Direct
Thank you so much for your wonderful review! We’re delighted to hear that you were very happy with everything. We truly appreciate your kind words and hope to welcome you back again soon!
Reply from RGB Direct
Thank you for your kind review! We’re glad we could be of assistance and help make a difficult installation a little easier. We really appreciate your feedback.
Box wouldn’t go through door so…
Box wouldn’t go through door so delivery men said they couldn’t touch it , we had to unpack it ourselves and get it through the door which wasn’t good as I’m having chemo at mo and I’ve got fractures in my arms but we managed it but we weren’t happy we didn’t pay for installation as it had to stand 4 hours before being plugged in
August 20, 2026
Reply from RGB Direct
Thank you for taking the time to leave your feedback. We’re very sorry to hear about the difficulties you experienced with your delivery, particularly given your circumstances. We completely understand how upsetting and frustrating it must have been to have to unpack and move the appliance yourself.
We’re pleased you managed to get it through the door, but we appreciate that this was not the experience you should have had. We’re also sorry that you were left disappointed with the delivery and installation arrangements.
We take your feedback seriously and will review what happened with our delivery team to help ensure situations like this are handled more appropriately in future. We sincerely apologise for the inconvenience caused and wish you all the very best.
No issues
No issues , friendly, polite and prompt. Keep me informed and delivered a good service.
August 19, 2026
Reply from RGB Direct
Thank you for your kind review! We’re delighted to hear that you found our service friendly, prompt and professional. We really appreciate your feedback and are pleased we could keep you informed and deliver a good service. We look forward to helping you again in the future!
Great service
August 22, 2026
Reply from RGB Direct
Thank you so much for your kind review! We’re delighted to hear you received great service. We really appreciate your support and hope to welcome you back again soon!
Reply from RGB Direct
Thank you for your kind review! We’re delighted you were happy with our fast service. We really appreciate your support and look forward to serving you again!
Had a large American fridge freezer…
Had a large American fridge freezer delivered however RGB has a policy that the product cannot be unboxed outside meaning it would not fit through front door so left it as a door step delivery which meant I had to single handed had to move a 140kg into the house . Reason given incase of damage in moving through front door unboxed even though it could be inspected once unboxed was even willing to sign a waiver
August 17, 2026
Reply from RGB Direct
Thank you for your feedback. We’re sorry to hear that you were unhappy with the delivery experience, particularly given the size and weight of the appliance.
Our delivery policy requires certain large appliances to remain packaged until they are safely inside the property. This is in place to minimise the risk of damage to both the appliance and the customer’s property during handling. We appreciate that, in this instance, this meant you had to arrange the final movement of the appliance yourself, and we understand your frustration.
We’re always happy to discuss individual delivery requirements where possible, so please contact our customer service team with your order details and we’ll be happy to review what happened and see if there is anything further we can do.
Reply from RGB Direct
Thank you so much for your kind words! We’re delighted to hear you had an excellent experience. We truly appreciate your support and look forward to welcoming you again!
Reply from RGB Direct
Thank you so much for your kind review! We’re really happy to hear that you found our service helpful and that you had a positive experience. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to welcoming you again!
Awful unfriendly military-like experience
First contact was a ream of caveats and get-out clauses warning me what they would charge if they couldn’t deliver - there was no inking of friendliness in any customer contact, a lot of covering of their backs which made me extremely nervous. I was interviewed over the phone again when the delivery driver forced a mobile into my hand and my responses were recorded - very very prisoner handover type experience - scary people.
August 17, 2026
Unprompted review
Reply from RGB Direct
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience left you feeling uncomfortable and, in particular, that our communication came across as intimidating rather than helpful.
Our terms and pre-delivery checks are intended to make expectations clear and protect both our customers and our team, but we recognise that the way this was communicated to you clearly did not have the reassuring and professional tone we aim for.
We also take your comments regarding the driver’s use of the phone and the way the interaction felt very seriously. We will review what happened with the team involved.
We appreciate you bringing this to our attention. We’re sorry that your experience did not reflect the level of service and reassurance we want our customers to receive.
The service was excellent,i Received…
The service was excellent,i Received confirmation of my delivery a few days prior, then received a time slot the day before via email and text making sure all relevant information was correct. My time scale was between 2 - 5pm. Received my tv by 2pm. The delivery guys called half hour before reaching to let me know they were on their way. They were polite. The only thing they didnt ask was, where I wanted it place or check to see for any damage but instead just place inside my door and left. Luckily it was ok.
August 22, 2026
Reply from RGB Direct
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you were happy with the communication, delivery time and the professionalism of our delivery team.
We’re also pleased to hear that your TV arrived safely. We’re sorry, however, that the team did not check where you wanted the TV placed or inspect it with you for any visible damage. We appreciate you bringing this to our attention, and we’ll make sure this feedback is shared with the relevant team.
Thank you again for choosing us and for your valuable feedback. We hope you enjoy your new TV!
The whole process went smoothly from…
The whole process went smoothly from original request to delivery. Excellent service and we are very pleased with the TV.
August 21, 2026
Reply from RGB Direct
Thank you for your fantastic feedback! We’re so pleased to hear that everything went smoothly and that you’re happy with your new TV. We really appreciate your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.