Rgmdesigns4u Reviews 

Been ordering gifts from this company over the last couple of years - they're always amazing quality and excellent prices. Order well in advance as delivery can be a little while. But the products are well worth the wait.

I always use this company to order my personalised items! Great quality items and fast delivery!

After seeing all the well known celebrities like Stacey Solomon and Jac Jossa use this company with seemingly a good service and excellent products I took the plunge and ordered the Jac Jossa letters to Santa pack for my two boys for Christmas. It seemed like a good price for what was included.

I never received the items. I messaged several times before Christmas and got no reply until 23rd December evening which she then stated that she had grown as a company massively because of celebrities and was able to hire a member who then went of sick and that she should of stopped taking orders but it was her only income.

There was nothing I could do at this stage in a few hours it was Christmas Eve. I replied and asked for a refund which she then said to bare with her as it was manic at the moment.

It got to 7th January still no refund. I messaged again still no reply.

I had an email a few days after stating the refund has been processed…. Fast forward to the 2nd February and I still haven’t received the money back. I messaged again and no response.

8th February still no refund and still no response… ( 7 weeks since the last reply! )

17th February I messaged again as still no response and stated I was seeking advice as to how to claim my money back and as if by magic I got a response from her ( strange that! )

Claiming I had already had it when I haven’t. I sent screenshots to show her that the only payments on my account for her business was my original payment. After her trying to work out how to use her banking app she contacted her bank who were apparently looking into it… she then took my PayPal address and said she would send a payment via that… that would be done by the end of the weekend.

22nd February no payment on either platforms! I messaged again and she said she would do it that day…

2nd March still no payment I messaged again and I was informed her baby cousin has just got out of hospital and she was in the office today…

So I didn’t receive my order and I am yet to receive my refund!

I can’t help but think if I was one of the said ‘celebrities’ I wouldn’t of been treated this way!!

DO NOT USE THIS COMPANY!!

I was expecting a lot as Stacey Solomon and many other celebrities have ordered through this company. However I am really annoyed at how bad it all was!!

I placed an order in November and was told it would be delivered before Christmas. 2 weeks before Christmas, I ask how long it would take and no reply . Numerous of messages later I finally received a reply on the 23rd December stating that she lost member of staff a few months ago ( before I made the order) and that she was behind and shouldn’t have taken any orders but being so close to christmas and she said she needed the money she still did. I still wanted the items as it was a christmas present so I asked how long it would take. Her reply again took another 3 weeks for her to finally reply to me! She said she was having an issue and the item I ordered apparently had a hole in and she had to order it and she was waiting on the delivery to personalise it.

With many attempts to try and contact her asking how long it would take I finally gave up and asked for a refund! (26th January - 2 months since I placed the order)

She messaged me on 2 days later and said she already sent the item a few days ago - but I messaged her 2 days beforehand. This was the first time she told me about my order despite me asking for her to keep me updated as it was taking so long!

A week later I asked for a tracking number as I still had none of the items and she told me it had been lost in the post!

At this point I felt like she hasn’t sent the item at all! She wouldn’t give me a refund when I asked as apparently she had already sent the item. She didn’t even let me know she had the item back in stock or personalised despite it being 12 weeks since I ordered and I asked her for updates as it had been a long time and I was getting worried.

All she did was say Royal Mail aren’t helping and it’s lost!

I will not be using or recommended this company at all!

Worst customer service I have ever received.

But on a positive note I did get my money back.

If you are looking to use this company be aware that her turnaround is not 21 days like she states - it took her 73 days and I still did not get the order!