Rhino Africa Reviews 

5,474
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the dedicated agents who design seamless, personalized itineraries and ensure every flight, hotel, and transfer goes smoothly. Travelers are particularly impressed by the warm hospitality of the local staff, wonderful accommodations, and unforgettable wildlife viewing opportunities. Customers note that booking a trip is completely stress-free thanks to the constant care and responsiveness of the planning team. However, some people mentioned occasional travel hiccups, such as long, tedious journeys between certain remote camps or unexpected weather and minor transportation issues. A few reviewers also noted that parts of the itinerary felt a bit exhausting due to the distance involved.

What people talk about most

Service

People report overwhelmingly positive experiences with the exceptional service provided, highlighting... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable about the destinations.... See more

Holidays

Reviewers highlight positive aspects of holidays, describing their trips as unforgettable and amazing... See more

Location

Reviewers mention positive feedback about location, highlighting that every destination offered exceptional... See more

User experience

Customers had positive experiences with user experience, highlighting stress-free and seamless trip planning.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finally got to Africa to fulfill a lifetime dream and we can’t thank Justine from Rhino Africa enough for the exceptional guidance throughout the whole process. Truly a a kind professional who worked... See more

Company replied

Rated 5 out of 5 stars

Danielle at Rhino Africa was spectacular in her trip planning for us! From day one a year ago she asked us what we were looking for and turned it into a first class trip! The travel, safaris, parks,... See more

Company replied

Rated 5 out of 5 stars

My family of four had an amazing safari in Botswana organised by Justine Ryan at Rhino Africa. We stayed in 3 different lodges all run by the wonderful people at African Bush Camps with a post safari... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience with Rhino Africa as designed by Daniella Fraser our agent. It was second to none of our travels over the past 2 decades. We fell in love with South Africa a year ago Ma... See more

Company replied


Company details

  1. Travel Agency
  2. Tour Operator

Information provided by various external sources

...a passion for people, a passion for wildlife and a passion for the magnificent landscapes of Africa. Established in 2004, Rhino Africa has rapidly become Africa's leading online tour operator bringing over 15,000 guests each year to Africa.

Welcome to Rhino Africa!

Written by the company

Authentic African travel experiences
Tailor-made advice and itinerary planning and booking
Personalised, hand-picked experiences
First-hand knowledge and service excellence
Based in Cape Town, we are African travel experts
Leaving a legacy of positive change in Africa
Community upliftment and wildlife conservation
Financial protection and price guarantee
Safety and peace of mind through financial protection, price guarantee, and personal support

Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

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5.0

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(5,474)

243 reviews in the last 12 months

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Rated 5 out of 5 stars

perfect itinerary

So so grateful we worked with rhino africa for our honeymoon to South Africa...typically we love to plan ourselves but we decided to go with a travel advisor for this trip, and we we were so glad we did. Janine Visser created the perfect itinerary for us. From the first moment we spoke with her, she was very responsive. She quickly adapted the trip to meet our needs throughout the entirety of the planning process.

We did a mix of safari + a road trip along the garden coast. Every hotel we stayed at in was luxurious and the staff were kind and warm. A lot of the hotels I don't think we would've found on our own. Everything was seamless. Honestly the trip of a lifetime. We keep talking about going back...

January 22, 2026
Unprompted review
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Reply from Rhino Africa

Hi Alena,

Thank you so much for sharing your honeymoon experience with us.
We’re delighted to hear your journey through South Africa, from safari to the Garden Route, felt so seamless and memorable. It’s especially wonderful to know that stepping away from your usual self-planning led to a trip where every detail felt considered and every stay added something special to the experience.

We’re so pleased your time felt like a true trip of a lifetime, and even more so that it’s left you both already dreaming of a return. That’s exactly the kind of lasting memory we hope to help create.
Thank you again for trusting us with such an important journey.

Warm regards,
The Rhino Africa team

Rated 5 out of 5 stars

Highly recommend

Daniela was a pleasure to work with. We were a bit unsure of what we really wanted and where to stay but Daniela worked really hard to give us all our options and made our trip perfect. I have no complaints as communication and execution of our whole trip was perfect. I would highly recommend working with Rhino Africa .

May 18, 2026
Unprompted review
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Reply from Rhino Africa

Hello Aaron,

Thank you so much for your wonderful feedback. We’re delighted to hear that Daniela guided you through the planning process, helping shape the perfect trip for you. Travel planning can sometimes feel like piecing together a safari puzzle in a moving jeep, so it’s fantastic to know Daniela's communication, care, and attention to detail made the experience seamless from start to finish.

Your recommendation means a great deal to all of us, and we’ll be sure to share your kind words with Daniela as well.

We hope the memories from your journey stay vivid for years to come, and we’d love to welcome you back to Africa again one day. THANK YOU!

Warm regards,
The Rhino Africa team

Rated 5 out of 5 stars

Best trip of my lifetime!

Tara Beckett from Rhino arranged a wonderful trip for my wife and me. We went from Capetown to the wine country and then Victoria Falls and finished at Chitwa Chitwa at Sabi Sands. Victoria Falls and Chitwa Chitwa were magical. The accommodations were spectacular. The Falls, the animals ( big five +++), the boat rides on the Gambezi and the two a day journeys into Sabi Sands will be in my memory forever.

All of that said, I would skip Capetown (live in New York City) and just deal with Victoria Falls (the Victoria Falls Lodge) and Sabi Sands (Chitwa Chitwa Lodge). Magical/

April 29, 2026
Unprompted review
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Reply from Rhino Africa

Hi Peter,

Thank you for sharing such a wonderful review. We’re absolutely delighted to hear that this was the best trip of your lifetime and that Tara helped create an experience filled with unforgettable moments.

We’re especially happy to hear how much you enjoyed Victoria Falls and Chitwa. The boat cruises on the Zambezi, and incredible wildlife sightings, and those peaceful moments in the bush really do stay with you forever.

Thank you once again for travelling with us and for trusting Tara and the Rhino Africa team with such a special adventure.

See you when you are ready to explore more of Africa!

Warm regards,
The Rhino Africa team

Rated 5 out of 5 stars

Glen provided world-class support in…

Glen provided world-class support in coordinating a last-minute, complex itinerary. He managed the difficult downline approvals from our cruise ship with ease, allowing us to focus entirely on the experience. &Beyond Phinda Mountain Lodge was the absolute highlight, exceptional service, food, and wildlife tracking. All transfers were seamless. My only note for future trips would be to swap the Cloud 9 Hotel in Cape Town for a property that matches the "Luxury" caliber of the rest of the voyage.

May 12, 2026
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Reply from Rhino Africa

Hello Christina,

Thank you for your thoughtful and detailed feedback. We’re so pleased to hear that Glen provided world-class support in coordinating your land adventure after being on the sea. Having those moving pieces handled behind the scenes can make all the difference, and we’re delighted you enjoyed your journey.

We truly appreciate you travelling with us and hope Africa calls you back for another adventure in the future.

Warm regards,
The Rhino Africa team

Rated 5 out of 5 stars

Dealing with Rhino

Dealing with Rhino and in particular Glen has been my best experience ever with a travel organization. Not only responsive to questions but always comes up with ideas to make the trip even better. We used them on our African trip in 25 and are doing another in 27. Wouldn’t use anyone else

August 17, 2025
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Reply from Rhino Africa

Hello Clifford,

Thank you for taking the time to share these words and also rate us with five gemstones.

It’s great to hear that the planning experience felt smooth and that the support along the way made a real difference to how the trip came together. We also appreciate you highlighting the value of having someone, like Glen, who actively shapes ideas with you rather than just responding to requests.

We’re grateful for your continued trust and look forward to what’s next on your African journey.

Warm regards,
The Icon Expeditions and Rhino Africa team

Rated 5 out of 5 stars

Great communication from our travel…

Great communication from our travel consultant Ian in the run up to our trip. We then had a last minute flight issue (due to the airline re scheduling one of our flights, not an issue with Rhino Africa) which he resolved for us very quickly, offering several alternative solutions and giving us clear and concise information so we could resolve the problem. Ian was always friendly and approachable; excellent communication too via email.

May 2, 2026
Unprompted review
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Reply from Rhino Africa

Dear J,

Thank you so much for your wonderful feedback.

We’re delighted to hear that Ian’s communication and support helped make the lead-up to your trip a smooth one, especially when the unexpected flight changes came up. Travel plans can sometimes throw a curveball at the eleventh hour, so we’re very pleased that Ian stepped in quickly, presented clear options, and helped resolve everything efficiently.

Your kind words about his friendliness, approachability, and communication will mean a great deal to him.

Thank you once again for travelling with us and for entrusting us with your journey filled with unforgettable moments. We hope to welcome you back whenever another African adventure calls your name.

Warm regards,
The Rhino Africa team

Rated 5 out of 5 stars

The personal contact during booking

The personal contact during booking, the suggestions where to stay, just the whole work before we started our journey, thanks to Saskia
And what we experienced from the start up to the end was great

May 2, 2026
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Reply from Rhino Africa

Dear Heike, Johanna, and Joachim,

We truly value the trust you placed in us to orchestrate your journey. Hearing that the hand-picked sanctuaries and the rhythm of your itinerary resulted in such a magnificent adventure brings us immense joy. Saskia delighted in refining those initial plans to ensure your time away felt effortless and extraordinary from your first landing to your final sunset.

Our warmest thanks for sharing your highlights with us; we look forward to welcoming you back to Africa's wilder corners.

Kind regards,
The Rhino Africa team

Rated 5 out of 5 stars

Tanda Tula Safari lodge is above expectations

Tanda Tula Safari lodge is above expectations.
Real big 5 safari with very professional and friendly staff. Special thanks to Chad.
Rooms are just amazing.
A must go lodge!!!

April 30, 2026
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Reply from Rhino Africa

Hello Christophe,

Thank you for your lovely feedback. We’re so pleased to hear that Tanda Tula exceeded your expectations and that you enjoyed a true Big 5 safari experience.

A special thank you for mentioning Chad. We’ll be sure to pass this on to him. It’s also great to know you loved the rooms.

We really appreciate your recommendation and hope to welcome you back again soon.

Warm regards,
The Icon Expeditions and Rhino Africa team

Rated 5 out of 5 stars

Excelent experience

I would like to take this opportunity to share my very positive feedback regarding the service provided. The overall quality was excellent.
I was referred to your company through a colleague, and following my initial request I was quickly contacted and assigned a company representative who communicated in my native language. The proposal presented was well aligned with my needs, and the response time throughout the process was exceptionally fast.
In addition, the registration and payment process was both sophisticated and robust, fully consistent with the high standard of interaction experienced overall.
Thank you for the professionalism and efficiency demonstrated throughout.

April 29, 2026
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Reply from Rhino Africa

Hello Nuno,

Thank you for your kind words and for placing your trust in us. It’s always rewarding to know that the experience felt seamless and well supported from start to finish.

We truly appreciate the recommendation and hope this is the first of many journeys with us.

Warm regards,
The Rhino Africa team

Rated 5 out of 5 stars

GREAT AGENCY AND TRIP OF A LIFETIME!

Kristy Carthew planned our dream vacation to South Africa and it was nothing short of AMAZING!!!!!! By far, the most magical and life-changing vacation we have had. I would highly recommend Rhino Africa to anyone looking to book a vacation to Africa. We spent time in Capetown, flew to Sabi Sands for an adventurous safari, and then flew back to Capetown and were transported to Franschhoek for several breathtaking days in the Winelands. EVERYTHING went without a hitch - it was truly top notch. We LOVED everywhere we stayed. We would definitely use and recommend Rhino Africa without hesitation!!!

March 31, 2026
Unprompted review
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Reply from Rhino Africa

Hello Melanie,
Thank you for sharing your kind feedback. We really appreciate it.
It’s wonderful to know everything came together so smoothly across such a varied journey, and that each destination delivered its own special highlights along the way. Kristy will be very pleased to hear this, as thoughtful planning and seamless execution are always the aim.

The recommendation is sincerely valued, and it means a great deal to have been trusted with such an important trip. Many may there be in your future!
See you on your next adventure, Melanie.

Warm regards,
The Rhino Africa Team

Rated 5 out of 5 stars

The travel agent was amazing and so…

The travel agent was amazing and so accommodating. Everything about the trip was effortless. Loved it.

November 18, 2025
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Reply from Rhino Africa

Hello Juliet,

Thank you very much for taking the time to review us and rating us five stars.

We look forward to assisting you with the next adventure, whenever you're ready.

Warm regards
The Rhino Africa team

Rated 5 out of 5 stars

Seven times; Rhino Africa constantly delivers tailor-made African adventures!

This was my seventh trip to Africa which was professionally planned and executed by Rhino Africa! Every step from start to finish (setting budget expectations, advance planning and coordination, in-country execution) was conducted with the utmost of professionalism and enthusiasm. The selection of the lodges, flights, ground transportation and in-country day/night experiences are all second to none. That is why I am very much a return customer and already planning my eight visit. Bravo to Rhino Africa; huge thanks to the entire team!

April 16, 2026
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Reply from Rhino Africa

Hello Tim,

Thank you for your continued trust and for taking the time to share your kind words with us. Supporting you across seven journeys to Africa is something we value enormously, and it’s incredibly rewarding to know that each experience has met your expectations from start to finish.

We’re so pleased that everything — from the early planning stages through to your time on the ground — came together seamlessly, and that the properties and experiences continue to stand out.

Your consistent support means a great deal to us, and we’re already looking forward to helping you shape your eighth adventure.

Warm regards,
The Rhino Africa team

Rated 5 out of 5 stars

Fantastic Africa experience

We used Rhino Africa's subsidiary Out2Africa to plan our honeymoon — a safari and beach combination trip to South Africa and Mauritius— and we honestly couldn't have done it without our agent Ian K.

From the very first consultation, Ian took the time to understand exactly what we were looking for and curated an itinerary that felt completely personal. Every transfer, lodge, and resort was perfectly chosen and seamlessly arranged. The properties he selected were gorgeous and design-forward, with excellent food and service. He really understood the vibes we were going for.

What stood out most was how smoothly everything ran. When any small issue arose, it was handled quickly and without any stress on our end.

If you're planning a special trip and want someone who genuinely cares about getting it right, Ian K. at Rhino Africa/Out2Africa is your person. We'll absolutely be going back to him for our next adventure to Africa.

March 6, 2026
Unprompted review
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Reply from Rhino Africa

Hi Colin,

Thank you for sharing such a thoughtful review. Planning a honeymoon is always something special, and we’re so pleased to hear Ian created an experience that felt truly personal to you both.

It’s wonderful that the balance between safari and beach, along with the properties and overall flow of the trip, came together just as you’d hoped. We’ll be sure to pass your kind words on to Ian; he’ll be delighted to know he played a part in such a memorable journey.

We look forward to helping you plan your next great African escape.

Warm regards,
The Out2Africa and Rhino Africa team

Rated 5 out of 5 stars

This was the first time we booked…

This was the first time we booked through the travel agency and we are completely satisfied. We’ve had a wonderful experience and a beautiful trip that exceeded our expectations. Not only was our contact person, Ms Alexandra Barth, always quick to help, but she also put together a wonderful itinerary for us, as it was our first time in South Africa. The hotels – or rather boutique hotels – she selected for us were all beautifully situated and perfectly suited to the heritage of South Africa. Ideal. She met our expectations perfectly and we would love to come back. Thank you very much for this experience.

April 13, 2026
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Reply from Rhino Africa

Hello Beate,

It is wonderful to hear that your first journey with us unfolded so seamlessly and left you with such strong impressions of South Africa. Crafting an introduction to the country that feels both personal and thoughtfully paced is something we deeply value, and it is especially rewarding to know this came through in your experience.

We are grateful for your trust in planning such an important first visit, and we would be honoured to assist when you feel ready for your return. South Africa has a way of revealing itself differently each time, and we would love to help you discover even more of its layers on a future journey.

Warm regards,
The Rhino Africa team

Rated 5 out of 5 stars

I’ve dealt with many travel agents but…

I’ve dealt with many travel agents but none quite match the attention, care, responsiveness and professionalism of Kristy Carthew. We had booked a safari with Kristy who was really informative and helpful throughout. Unfortunately, due to flooding of Kruger National Park, the safari was cancelled. At times like this, you need an amazing travel agent to navigate the uncertainty. Kristy worked late nights and weekends to try and make a different safari work for us. Whilst we decided to wait for our Kruger experience, she assisted with our refund and was amazingly responsive throughout. Can’t wait to book through Kristy again.

January 19, 2026
Unprompted review
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Reply from Rhino Africa

Hello Luke,

Thank you for taking the time to share this. We truly value hearing that you felt well supported during a period of uncertainty.

Kristy will be very pleased to know her efforts made a difference while the situation evolved, and we appreciate your patience as plans shifted and were resolved.

We look forward to helping you bring your Kruger experience to life when the time is right and ensuring it is well worth the wait.

Warm regards,
The Rhino Africa team

Rated 5 out of 5 stars

Could not be better!

Could not be better!! Everything was well planed and executed!!
Strongly recommend for those who did not come to África yet!
What a great experiencie!!!

April 14, 2026
Unprompted review
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Reply from Rhino Africa

Hello Rosemary,

Thank you for your feedback. It’s wonderful to know everything came together so seamlessly and left you with such strong memories of your time in Africa.

We truly appreciate your recommendation and are delighted you had such a meaningful experience. Should you ever wish to explore more of the continent, we would be glad to assist again.

Warm regards,
The Rhino Africa team

Rated 5 out of 5 stars

The Africa of our dreams

The experience—flights, hotels, meals, and guides—was wonderful, thanks to Cristina, who supported us every step of the way, helped resolve all our questions, and adapted to our requests and budget. She followed up throughout the trip and was always there to make this journey a memorable experience, combining wildlife, culture, communities, and top-quality hospitality, cuisine, and professionalism. I will higlhy recommend Cristina and Rhino Africa.

March 20, 2026
Unprompted review
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Reply from Rhino Africa

Hello Jatziri,

Thank you for sharing this thoughtful feedback. It’s a pleasure to know that every part of your journey came together so smoothly and that you felt supported throughout.

Cristina will be very pleased to hear the impact her care and attention had on your experience, especially in shaping a journey that balanced so many different elements so successfully.

We truly appreciate your recommendation and would be delighted to assist you again whenever Africa calls you back.

Warm regards,
The Rhino Africa team

Rated 5 out of 5 stars

A wonderful time

My family and me spent 4 days at Marataba lodge. It was wonderful and very very safe. The service was very kind and friendly. Our grandsons (4, 6 and 8 years old) left delighted with the fifty different animals they saw. A wonderful place!

April 5, 2026
Unprompted review
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Reply from Rhino Africa

Hello Miguel,

Thank you for sharing your feedback.

We’re delighted to hear that your family enjoyed your stay at Marataba Lodge and that you felt safe and well looked after throughout. It’s especially wonderful to know your grandsons had such a memorable experience spotting so many animals, that’s exactly the kind of magic we hope to create.

We truly appreciate your kind words about the service and the team on the ground, and we hope to welcome you and your family back for another special safari in the future.

Warm regards,
The Rhino Africa team

Rated 5 out of 5 stars

Rhino Africa is the very ultimate place…

Rhino Africa is the very ultimate place if you want a seamless tailored safari and true African experience.
Bianca Johnstone is your main ingredient in deciding how to make your experience a memorable lifetime treasure!
We tailored our month long adventure in Kenya in January 2026. From the moment we arrived in Nairobi until our boarding doors closed going home Rhino Africa and their partners, Asilia on the ground were there to cater to our desires and see that our month long adventure was seamless in our adventures from Amboseli to Lodo Springs Loisaba, to Massai-Mara and out to Lamu and all the in-between places we stayed in Nairobi between camps. Such wonders included, Karen Gables ( our favorite) but not to be outclassed by staying at the Giraffe Manor, an exquisite experience of its own as well as two Hemingway hotels too!
You can find many “Group” African tours, but this is truly a personal experience unique to anything else you will ever have.

January 3, 2026
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Reply from Rhino Africa

Hello Charlie
What a joy to read this! Thank you for taking the time to share it.

We’re so pleased that your journey unfolded just as it should: smoothly, thoughtfully, and filled with those standout moments that stay with you long after you’ve returned home. Bianca will be absolutely delighted to know she played such a meaningful role in shaping your experience, and we’ll be sure to share your kind words with her.

It’s wonderful to hear that each stop along the way brought something special, and that the rhythm of your travels felt effortless from start to finish. That’s always our goal, quietly taking care of the details so you can fully immerse yourself in the magic of it all.

Thank you again for trusting us with such an important adventure. We hope this is just the first of many more African chapters to come.

Warm regards,
The Rhino Africa team

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