Use to use Peston Fuels but now they are completely unreliable. Last time was given a date then week and half later I chased and told 4 wheeler was off the road. Well thanks for letting your customer... See more
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Our relationship with “Ribble” goes back to at least 2004 (ie 17 years) and has survived a number of changes in ownership without losing its “Family Feel”. Sad to say “Ribble” is now on our watch li... See more
Paid extra for delivery by Friday 26th January as our watchman was flashing red. I emailed to confirm delivery and was advised delivery was booked 26th January. Got home after work on 26th January and... See more
Oil was the best price in the area at the time of ordering - easy to get a quote and place order online. Delivery was well within the expected timelines, and the guy was helpful answering questions ab... See more
Company details
Written by the company
With expert local knowledge and competitive prices we are your number one supplier. If you need Heating Oil, Diesel, Petrol, Low-Sulphur Kerosene or Lubricants you've come to the right place! Take a look at our website to find out more about us.
Contact info
281 Carnfield Place, Walton Summit, Bamber Bridge, PR5 8AN, Preston , United Kingdom
- 01772 337 367
- info@ribblefueloils.co.uk
- www.ribblefueloils.co.uk
3.2
Average
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Awful Company
Awful Company. Avoid at all costs. Not the cheapest supplier anyway. Ordered 700 litres, only had 615 delivered as tank was full. No suggestion of getting a refund for the 85 litres that weren't delivered. I had to chase, chase and chase again. Finally got the refund after almost 2 weeks.
They can take an order and process payment immediately. When they owe you a refund, it takes two weeks..... Bit suspicious...
September 7, 2022
Reply from Ribble Fuel Oils
Hi,
I'm sad to hear of the delay issuing you a refund and apologies for any distress that this may have caused. If you would like to follow this up further please can you send your order number or account number through to feedback@ribblefueloils.co.uk.
Thanks
Recommended for heating oil delivery
Oil was the best price in the area at the time of ordering - easy to get a quote and place order online. Delivery was well within the expected timelines, and the guy was helpful answering questions about our tank etc (we're new to oil heating)!
August 16, 2022
Superb price and speedy efficient…
Superb price and speedy efficient delivery. First time user and will definitely use again
July 14, 2022
Great service, best price
Great service, cheapest price, fast delivery and easy payment and booking process
June 8, 2022
Delivered oil on the day booked 👍
May 10, 2022
Good thank you
April 12, 2022
Very friendly and helpful
The driver always knows where we are, hidden in the Lake District. He's great. The order however arrived 3 days early, so it was lucky I was there to unlock the tank.
April 11, 2022
5 star for your booking site and…
5 star for your booking site and fantastic driver. However, I booked (and paid for) a baby tanker because of difficult access, and it came in a standard tanker. But for the perserverence of your driver we would be without oil.
I will book with you next time but I expect a baby tanker when I book it.
March 3, 2022
You lost a point because you were a day…
You lost a point because you were a day late with the delivery. You promised delivery by 15 feb and delivered on 16 feb.
February 26, 2022
Terrible service
I have been with Ribble Valley fuels for many years but have now lost confidence in them as had 4 different deliveries cancelled despite even after I called to get confirmation that will they deliver eventually now got my fuel but really disappointed and customer service is terrible
December 16, 2021
Unprompted review
Reply from Ribble Fuel Oils
Hi Gary,
I'm very to hear that there's been an issue delivering your order.
Please could you send your order number or account through to feedback@ribblefueloil.co.uk so that I can investigate?
Thank you for your feedback.
Graham
delivery was fine but it came a day…
delivery was fine but it came a day early and my neighbours had to deal with it as i dont live on site. I needed to discuss the remote feed with the driver but obviously wasnt available.
November 10, 2021
Very easy to place an order. Quick delivery by helpful driver
Very easy to place an order, Quick delivery by helpful driver
July 27, 2021
Very helpful and good price.
July 13, 2021
I did not receive an invoice by email…
I did not receive an invoice by email or post. just a statement at the end of the month. Also I discovered while paying on line the bank details had changed without warning.
I missed speaking to Nik when I phoned his no about this.I was not told he was finishing selling for Ribble Fuels
July 13, 2021
Delivered exactly on time good service
Delivered exactly on time, helpful driver and fair price. Thanks. D
July 13, 2021
Poor customer service
Rubble fuel oils were supposed to inform me of my delivery in advance and never did. I paid up front for my fuel and they had the audacity to send me a bill for non payment. When I informed them of this they did not respond. I cannot recommend them.
July 13, 2021
Reply from Ribble Fuel Oils
Hi Geoffrey,
I'm very to hear that there was an issue with your order. Please could you send the order number through to feedback@ribblefueloil.co.uk so that I can look in to this?
Thanks
Diesel not delivered when they say…
Diesel not delivered when they say computer system doesn't work effectivly
July 13, 2021
Reply from Ribble Fuel Oils
Hi,
I'm very to hear that there has been an issue with your order. Please could you send the details through to feedback@ribblefueloils.co.uk so that we can investigate.
Thanks
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