Ricardo Reviews 

Difficult to verify document online but service excellent to remedy problem-

ARNAQUE! This platform is a huge SCAM scheme.

This platform is a big trap. They do not to protect the buyer or provide any help nor customer service. There are people selling the same products, SCAM. Many sellers having more than one account and using one of their accounts to display their contact numbers for the buyer to call on the description, it's a trap. Not to mention that the platform is just in french, italian and german. They make that ORANGE bottom like a click bait, because that bottom looks like you're contacting the seller and not making a bid (FOR English speakers that doesn't know none of the languages)

Stick with using EBAY, AMAZON and sites where you know there are a trustfull customer service. Plus to call ricardo customer service it's a paying line 1 franc per minute. have that in mind.
NOT TO MENTION THAT to call them you're charged much higher than the normal charge!!!

I double this other customer words:

"Ricardo doesn’t act as an intermediary for the transactions, as opposed to other platforms; private data are disclosed and/or exchanged at the time of transaction, annihilating any form of privacy in case the buyer/seller deals with a scammer;
no control and no action (i.e. no protection policy) on shill bidding, rather frequent among some ‘pros sellers’ boasting 100% excellent reviews. It suffices to check & cross data to see the mechanism in action. Reporting (as already done from my side) brings no action from Ricardo to curb this practice (legally speaking this can be considered as a fraud) … at Ricardo they keep sleeping;
No gray or black list for fraudulent activities. I reported some obvious fakes on sale (replicas of expensive calipers, .. also in this case the selling of fakes is legally prohibited) but no action was taken on Ricardo’s side… ‘pecunia non olet’.

It could be a serious on-line bidding marketplace, but as long as the ‘easy business’ mentality prevails also on Ricardo’s side, the utmost cautionary approach is necessary if you decide to participate. Hope it helps.

They took down my offer, although my account had been validated. They demanded the invoice of the product I wanted to sell. Having received that, they started asking for further personal documents ignoring the fact I had already passed the validation process. The moderator seems to fail some basic reasoning in her work.

1-Ridiculosly expensive commissions on sales for no special service offered in exchange;
2- laughable buyers’ protection (max 250.-). Ricardo steps in only after the buyer has insisted, without success of course, to find a settlement with the seller. Needless to say that the initial hassle is on the buyer’s (or also on the seller’s) side.
3- As for the above, Ricardo doesn’t act as an intermediary for the transactions, as opposed to other platforms; private data are disclosed and/or exchanged at the time of transaction, annihilating any form of privacy in case the buyer/seller deals with a scammer;
4- no control and no action (i.e. no protection policy) on shill bidding, rather frequent among some ‘pros sellers’ boasting 100% excellent reviews. It suffices to check & cross data to see the mechanism in action. Reporting (as already done from my side) brings no action from Ricardo to curb this practice (legally speaking this can be considered as a fraud) … at Ricardo they keep sleeping;
4- No gray or black list for fraudulent activities. I reported some obvious fakes on sale (replicas of expensive calipers, .. also in this case the selling of fakes is legally prohibited) but no action was taken on Ricardo’s side… ‘pecunia non olet’.

It could be a serious on-line bidding marketplace, but as long as the ‘easy business’ mentality prevails also on Ricardo’s side, the utmost cautionary approach is necessary if you decide to participate. Hope it helps.

horrible! I was scammed on Ricardo 3 times with fake items! and they do nothing about it. Just best to stick to ebay - at least some buyer and seller protection. Avoid dealing with Ricardo - full of fakes and staff of ricardo does not care of his customers.

Worst bidding app, worst customer service, you risk to buy fake things and as buyer you are not protected..it’s not professional at all…

They are not interested in buyers potection/intacation with the seller/ verified accounts.
Ridiculous coverage of 250;- in case of fake.

Great customer service! We appreciate your help. Keep up the good work. Thanks a million🙏🏻🙏🏻🙏🏻

Very swift and professional answer from contact person Mrs Namar. Very helpful. Did send an email right away with clear explanation. 5 stars !

SCAMMERS! The team at ricardo are absolutely terrible. They dont care if people sell fakes. They don’t care if you report that someone sent you threats messages. And they blame everything on the customer even when the customers give them proof of the misconduct of the sellers.

Beware that there are plenty of fake products sold on the platform. And you cant do anything because ricardo.ch say they are just the platform to connect sellers and buyers and they are not responsible of anything else.

Never felt so ashamed pf a service and the people working there. They are very rude and disrespectful. I contacted 5 different people by phone and email amd they didn’t help in anyway.

So be very careful when selling and buying using this app. I absolutely do NOT recommend it.

In less than couple of months, two times increasing in charging rate,first 10%, now 12%. What's the plan for the next month? 20%?

The best platform in Switzerland!

Could be much better

I made an errant bid on Ricardo for a particular collectible. Mea Culpa, but an assistant with Ricardo corrected my bid.

I have been an active user for almost 15 years and I have seen all colors. I am not liked what it is becoming in recent years.
It has always been a servants centered on users, buying and selling and exchange.
However, it has recently evolved into something different and users have turned into numbers for them.
Here are the 2 changes that got the service worst for me (I am a user since 15+ years on ricardo):

a) Do you believe that globalization has not arrived in Switzerland? Recrende yourself, Goldbach, Ricardo's mother house who acquired it, has dozens of famous sale and news sites. It's a global company now that completely lost their mission, values and user-centric vision.

b) His assortment began to fill up with users who make drop-shinging, publishing new and poor quality products from China on the portal. Certain with many negative reviews. The waiting times to receive the article clearly are Chinese ... or 15-30 days !!!

I denounced all this to Ricardo's support, also because there is a question of personal data as the dropshipper must make a command from Aliexpress and communicate my name, surname and address !!!

But their answer was "that's ok for us, we accept the publication of Drop Shipping Products... you can choose not to buy them from the article page".
And HOW DO I KNOW that it's dropwhipping!?!? How do I know that the seller gives my data to china? How do I know that I need to wait for 30 days to receive my good??!? It's up to ricardo to filter that stuff, otherwise if I want china stuff... I go straight to aliexpress or alibaba isn't it?

Ricardo's support has worsened a lot: in addition to the response times that have stretched, you have the impression of being a number ... regardless of how many yearsi of history in the portal you have.....

A fraud company that cheats customers and provides bad customer service. Charged me fees for an item i didn't sell. I never received any communication since they were writing to an email account that was closed. Surely they saw the email bounce back but do you think they cared? absolutely not. unfair treatment and never again will i ever use them.

Worse service ever cheating clients and charging for things even though one has not used such a service.

Not a customer friendly business. Lacks consumer protection and return policy. If you make a mistake you are screwed as they take very dry legal view. Keep it in mind before buying anything.

I am in Switzerland and use Ricardo.ch to buy all kinds of stuff, depending on what I want. Ricardo has several advantages over other sites like Anibis, Tutti, Petitesannonces.ch and Marketplace. Firstly they have an ID and Phone verification system, and secondly they a great feedback system on both buyers and sellers. This can give you confidence that the seller will deliver the goods on time or that the buyer will pay promptly.

Ricardo sells both low priced stuff (e.g. I bought a second-hand child's piggy bank for CHF3), and they sell more expensive stuff, (e.g. I bought an item for CHF 2625). In the last two months I have made at least 60 purchases, with many of them in the hundreds of francs.

So far I have never had any big problem which wasn't immediately resolved directly with the seller.

One time the seller gave me his old bank account number by mistake. Even though the money was temporarily lost he sent me the item (An Apple Watch 8 +GPRS for CHF 150) immediately, trusting me to send him the missing money when it was returned.

On another occasion I had not received the goods after a week, so I contacted the seller. He apologised profusely that he had not noticed my payment, and the goods arrived the next morning.

Here are some tips:

1) Ricardo have increased their sellers fee from 9% to 10%. This means that some sellers will set their minimum price to a level which is 10% higher than they would have sold the item privately.

2) Sellers who do not set a minimum bid price tend to get a lot more interest in their goods. People love the competitiveness of bidding and hate being told what to pay.

3) Don't be afraid of bidding the maximum you are willing to pay. Nobody will know what your maximum is, and the auto-bidder will make sure that you never pay a penny more than the last preceding highest bid. So you might bid CHF 299 but actually win the auction for CHF 210.

4) Paying for items via bank transfer is dead easy. I use UBS and my camera to scan Ricardo's QR code at the end of an auction. The amount and all details are then auto-filled. There's nothing to type so you can't make a mistake.

5) If you are selling a common item with a commonly known price such as as second-hand Apple Watch, or a gold coin, or a TV or a phone, there is no point in putting a minimum price. There are loads of people scouring for popular items and you will immediately get low-ball bids which will accelerate to the full market value as the auction draws to a close.

"No minimum" on anything always attracts interest from people who wouldn't have thought of looking. Popular items always get bids in the last few minutes of an auction, so you will get full value.

6) I suggest sellers arranging auctions to end at times when people are awake, and not at asleep and not at meal times. You want your bidders with their fingers on the button as the auction draws to a close. Auction time is extended to three more minutes if someone snipes at the end in the last 3 minutes.

7) Before bidding, always check the stated postage cost. Always check the feedback the seller received from other buyers. Check that the seller's address and telephone number have been verified by Ricardo. Be extra cautious if a seller is selling a high value item for the first time, or if his previous sales and feedback all related to low value items. (Check by entering the previous item number as a search).

8) Be dubious of poor quality photos or vague descriptions such as "Large unsorted 20kg coin collection, with many gold, silver and rare items". If the collection contained particularly rare or valuable items, they would have been specifically mentioned and photographed by the seller. Vague descriptions of bulk items (like "Large box of tools 25kg") with the hint that it may contain valuable things to be extracted are typically dealer ploys designed as a way to get rid of the stuff that nobody wants. Obviously the photo will show the most valuable item on top.

9) Be wary of someone selling two identical or nearly identical items in two lots when they could have been more logically combined into a single lot. (e.g. two lots of five silver bars, instead of one lot of 10 silver bars). The seller may be using one of the two lots to test how high you will go by a process known as "shill bidding". The seller ends up selling one of the two lots to himself, but he now knows how high you are willing to go for the other lot.