Richardson & Starling Reviews 

268
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Andy and George were out and done a fantastic job of replacing our bathroom floor, they came out and got their heads down and fired in about the job. Both Andy and George were very pleasant and tidied... See more

Company replied

Rated 5 out of 5 stars

I got R&S out to assess dampness in my home at my front door. Graham came out and assessed it and advised of the work to be carried out. He was very knowlegeable and answered all my questions hones... See more

Company replied

Rated 1 out of 5 stars

We had a damp issue in an area covered by R&S warrantee. Approached R&S & were told we had to submit a mass of paperwork & pay a fee to even get a surveyor to inspect. Attitude of contact centre staf... See more

Company replied

Rated 5 out of 5 stars

We had two workers in yesterday fixing a dampness problem in two different areas of our house. The work was carried out very professionally and both workers were polite and helpful. They covered entir... See more

Company replied

Company details

  1. Waterproofing Company

Written by the company

As a company, we have built up an enormous store of knowledge on the causes of property decay and the best ways of stopping the rot and restoring the building. But it doesn't stop there. Our team of surveyors and technicians are always on the look-out for cutting edge industry-led initiatives to ensure that we can offer you the very best solutions to damp and condensation, wood rot, infestations and basement waterproofing. We give an honest appraisal and specify a minimum targeted treatment to deal with the problem and deliver value for money repairs. Being the property maintenance division of one of Scotland’s largest building contractors, we are able to see a property restoration through from start to finish. Once we have identified and repaired the fabric of your building, our sister companies can continue the restoration. When Richardson & Starling hand the building back to you, there will be nothing left to do except move in. We are also a founding member of the Property Care Association and are endorsed by the Government Trustmark scheme. Richardson & Starling has experience working across all sectors and have refurbished properties as diverse as office blocks and industrial units, granite villas and Victorian terrace housing. From restoring historic council buildings to ancient castles, you can rest assured that we have all the skills and knowledge to restore your building to its former glory. Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

268 reviews

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4.4

All reviews

(268)

25 reviews in the last 12 months

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Rated 3 out of 5 stars

As we were away during the two weeks…

As we were away during the two weeks that Richardson & Starling were in our home replacing the floor joists and boards and also applying three coats of epoxy resin over the concrete solum then we can't comment on the actual work done.

But, we can comment on the condition our home was left in regarding dirty marks and scrapes on the walls and doors.
There was also a pile of screws scattered along the window ledge and a snapped cord pull from one of our Venetian blinds.
Although the job was in the kitchen/living room area they had been in the bedrooms and made use of the en-suite as well as the other bathroom.
The bathroom floor vinyl was subject to epoxy resin drips marks and marks from dirty footwear.
There was a hand towel which had been used to wipe dirty hands on and then screwed up and placed back on it's rail. A discarded centre from a toilet roll and an empty hand wash bottle were left above the hand basin.

To finish off, we then found out our Shark vacuum had been taken off it's stand , used and full of dirt etc., and then thrown back into the corner of the cupboard with the cable just thrown on top of it.
As I said before, we can't comment on the standard of work that was done to remove and replace the whole floor, but the conditions left behind were pretty poor.

The developer can confirm that this was as I stated.

October 6, 2024
Unprompted review
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Reply from Richardson & Starling

We are sorry to learn about your experience after completion of the works at your property in October last year. Our contracts supervisor will be in touch to discuss this with you and your developer.

Rated 5 out of 5 stars

I was worried about having work done in…

I was worried about having work done in my home for a few reasons,one being my rescue dog and cat who are extremely nervous but the noise was minimal and the work was carried out in 2 days,the men that done the work Brian and Aiden were extremely nice and friendly which helped a lot.they done a fantastic job and left the house immaculate.i was worried I would have a lot of mess to clean but they done it all. It was a pleasure having them in my home and the work they done was fantastic.

March 17, 2025
Unprompted review
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Reply from Richardson & Starling

Thank you for the review, Liza. We're thrilled to hear you are happy with the work carried out by the team, we'll pass on your comments to Brian and Aiden.

Rated 5 out of 5 stars

Professional work completed

Brian, Lewis and John were professional from start to finish, excellent job done,very happy with finished bathroom

March 12, 2025
Unprompted review
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Reply from Richardson & Starling

Thank you for the review, Charlotte. We'll pass on your comments to Brian, Lewis and John.

Rated 5 out of 5 stars

From the survey to finding the issue…

From the survey to finding the issue with condensation. I have been in contact with Zoe and Emma who are very helpful. Today the vent was installed, Irvine arrived on time, very friendly and did a great job. Left the room tidy. 5⭐️ Would recommend this company.

March 14, 2025
Unprompted review
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Reply from Richardson & Starling

Thank you for the review, May. We are thrilled to hear you are happy with the work carried out by the team. We'll pass on your comments to Zoe, Emma and Irvine.

Rated 5 out of 5 stars

Excellent service

Having had a lot of work carried out by R&S (Aberdeen), I have been happy with the service provided from the start. Mark, the surveyor, was excellent, going beyond what I had asked for to let me know about a much bigger issue he had discovered. Rachael in the office has been brilliant at communicating and very helpful when timescales have changed. Davie and Neil were brilliant workmen, very tidy and with excellent attention to detail. I was kept updated at all times - the work ran on, as it always does, but I was kept apprised of this and all the work was completed to a high standard. Any questions were answered quickly and efficiently, and any problems solved effectively. I would highly recommend.

March 13, 2025
Unprompted review
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Reply from Richardson & Starling

Thank you for the review. We're delighted to hear you are happy with the work carried out by the team in Aberdeen and we'll pass on your comments to Mark, Rachael, Davie and Neil.

Rated 5 out of 5 stars

Thanks so much for sorting our Kitchen

Thanks so much for sorting our Kitchen, please pass on my gratitude to Shawn (Joiner), his colleague, Garry (suveyor) and Paul (not sure think foreman). Although we had one or two challenges I did feel that your team had our back which is really reassuring. Also, you Zoe and Emma (office staff) have been great too, good one :)

February 18, 2025
Unprompted review
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Reply from Richardson & Starling

Thank you for the review, Peter. It's great to hear you are happy with the work carried out by the team. We look forward to working with you in the future.

Rated 1 out of 5 stars

Unhappy with the service

Very disappointed in the level of service provided. We paid in advance for a survey and had to chase for the report and then no one responded when we asked for additional scope to be added.

March 10, 2025
Unprompted review
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Reply from Richardson & Starling

We apologise for the inconvenience. Can you please provide contact details so that we can resolve the matter for you.

Rated 5 out of 5 stars

Wet room floor.

Just had work done to replace the flooring in my disabled wet room. The level of workmanship shows that the guys Norrie and Paul are a credit to the company. Both did a phenomenal job and have been neat and tidy and kept me informed of the work all the way through the job. I’m beyond pleased at the work the 2 lads have done today to fix a very damp and unsafe floor. So thank you its very much appreciated what you both did.

March 5, 2025
Unprompted review
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Reply from Richardson & Starling

Thanks for the review, Geraldine. It's great to hear you are happy with the work Norrie and Paul carried out, we'll pass on your comments to them and look forward to working with you in the future.

Rated 5 out of 5 stars

Prompt and comprehensive service

Prompt and comprehensive service and managed a delicate situation in my elderly parents house very professionally. Neil and team were first class dealing with a major dry rot issue.

September 16, 2024
Unprompted review
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Reply from Richardson & Starling

Thank you for the review, Keith. We are delighted to hear you are happy with the work carried out by the team, we'll pass on your comments to them and look forward to working with you in the future.

Rated 5 out of 5 stars

Brilliant Company to use

From first telephone with Ashley, then Jodi who were both so pleasant and helpful. Then Surveyor Jason and all tradesmen who called were on time, totally professional,polite and helpful. I would have no hesitation in recommending this company. I used company 27 years ago and it still holds the same high standards today .

January 6, 2025
Unprompted review
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Reply from Richardson & Starling

Thank you for the great review, Veronica. We're delighted to hear you are happy with the work carried out by the team, we'll pass on your comments to them.

Rated 5 out of 5 stars

Great service lovely workmen highly…

Great service lovely workmen highly recommended left the job perfectly thank you very much ross and chris

February 17, 2025
Unprompted review
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Reply from Richardson & Starling

Thank you for the review, Emma. It's great to hear that you are happy with the work carried out by Ross and Chris.

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish, would definitely recommend!!

February 3, 2025
Unprompted review
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Reply from Richardson & Starling

Thanks for the review, Sarah. We're delighted to hear you are happy with the work carried out by the team and look forward to working with you in the future.

Rated 5 out of 5 stars

Ross and David were absolutely…

Ross and David were absolutely brilliant very helpful and polite would thoroughly recommend them 😁.

February 12, 2025
Unprompted review
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Reply from Richardson & Starling

Thank you for the review. It's great to hear you are happy with the work carried out by the team.

Rated 5 out of 5 stars

Paul, Norrie and John working in Lochgilphead

Paul, Norrie and John did an amazing job for us.
They were enthusiastic, hard working and just nice!

February 3, 2025
Unprompted review
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Reply from Richardson & Starling

Thank you for the great review. We're delighted you are happy with the work carried out by Paul, Norrie and John and will pass on your comments to them.

Rated 5 out of 5 stars

Highly recommend Ross and Chris…

Highly recommend Ross and Chris fantastic job from start to finish professionally done and also made sure there wasn’t anything left lying around very tidy. Thanks

February 11, 2025
Unprompted review
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Reply from Richardson & Starling

Thank you for the review, Lewis. It's great to hear you are happy with the work carried out by the team and we'll pass on your comments to Ross and Chris.

Rated 5 out of 5 stars

Bathroom renovation

Excellent service from Richardson & Starling. Recently had a bathroom renovation completed within 4 days, all done to a very high standard.

From Roddys initial survey to completion of the job we were kept informed all the way through about what was being carried out and the tradesmen were excellent, friendly and very professional. Would like to mention and thank Brian, Jordan and Jamie for the work carried out, we would highly recommend Richardson & Starling.

January 27, 2025
Unprompted review
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Reply from Richardson & Starling

Thank you for the review, Allan. We're delighted to hear you are happy with the work carried out by the team and we'll pass on your comments to Roddy, Brian, Jordan and Jamie.

Rated 5 out of 5 stars

David A

David A, the plasterer On time, friendly, great job and place left very tidy. He explained what he was going to do and nothing seemed to be a bother. Would recommend him and the company.

February 4, 2025
Unprompted review
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Reply from Richardson & Starling

Thanks for the review, Donald. We appreciate you taking the tie to give feedback on your experience with us. We'll pass on your comments to David .

Rated 5 out of 5 stars

Exceptional workmen

Having previously had a not great experience getting damp proofing done, I was super reluctant to have it done again.

Having walls cut out within your house in more than one room at a time is extremely intrusive, you have several tradespeople in your house plumbers joiners plasterers and its messy loud and the dust is awful.

I really was dreading it, however as soon as I opened the door to Norrie and Paul I was instantly made to feel at ease.

Norrie explained what they were going to do and in what timescale and kept that level of communication up with me the entire time they were here.

Both Norrie and Paul were respectful of our property realising to us it is our home , they tidied up behind them as they went to minimise the mess, they even notified us when they were about to drill or use the nail gun so that we could take our dog a walk as he doesnt like the noise.

Both Norrie and Paul were extremely conscientious, ,communicative, neat, tidy and also respectful of our needs over the 5 days they attended.

On top of all this the level of finish on their work was exceptional.
Many other tradespeople could learn from theise guys
I would 100% recommend either of these guys
to do a job.

January 31, 2025
Unprompted review
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Reply from Richardson & Starling

Thank you for the review, Jenni. We are thrilled to hear you are happy with the work carried out by Norrie and Paul, we'll pass your lovely comments on to them.

Rated 5 out of 5 stars

Excellent Company Faultless

First class diligent workers from start to finish. First day Thursday David and Daniel never stopped and then storm Eowyn took over. On the Monday John, Arran and Lewis and once again superb. All men very polite and pleasant and explained what was happening. Roddy and Steven made sure our work was carried our to their standards. Left house and pathways very clean. Hats off to all from Richardson and Starling. Grateful thanks to all. Anne & Ian

January 23, 2025
Unprompted review
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Reply from Richardson & Starling

Thank you for the review, Anne & Ian. We're delighted to hear you are happy with the work carried out by the team. We'll pass on your comments to David, Daniel, Arran, Lewis, Roddy and Steven.

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