When I enquired about availability, delivery, and warranty of a TCL 43 P7L tv the store manager said he would call me back with all the details, and he did !! This was contrary to the experience I h... See more
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A brilliant experience from start to finish. There Bath store had stock of the particular TV that we needed. The store manager, Tom, was super-helpful and also honoured the Richer Sounds price-beating... See more
Company replied
Excellent service from Tom and Fred at Richer Sounds in Bath. I had problems with a recently purchased DVD player and they ordered and tested a replacement, ready for collection, all within 48hrs,
Company replied
My son and I visited the store after doing a bit of online research. Although our choices of HiFi separates we’re not in stock in the store, Tom gave us some great expert advice and steered us towards... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
4A York Place, London Road, BA1 6AE, Bath, United Kingdom
- 0333 900 0088
4.9
Excellent
2K reviews
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Beautiful retro stereo stand
I bought this lovely stereo stand but managed to mix up the delivery address as I couldn't collect from store. Sean at Richer Sounds called and arranged next-day delivery and, true to his word, it arrived and now supports my stereo and LPs.
July 20, 2026
Unprompted review
Reply from Richer Sounds - Bath
Thanks for the feedback, although sorry to hear about the mix up of course. Glad to hear all is now well, and enjoy the music!
The Customer Experience team
An excellent experience
Very helpful team in the shop, knowledgeable and very responsive. They also arranged for an installer to contact me which worked well.
July 10, 2026
Reply from Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent customer service
Excellent customer service, from the first phone call, the communication and picking up my Soundbar, which was an absolute deal!
These guys are so enthusiastic - highly recommended.
July 15, 2026
Unprompted review
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
Excellent Service
I had fantastic advice on the product that I wanted from George at the Bath Store , ordering and collecting was a very fast efficient process - I was really impressed!
July 23, 2026
Reply from Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Sean (Bath Shop)was very helpful and…
Sean (Bath Shop)was very helpful and listen to what I was looking for and was not pushy into trying to sell something that you would not be happy with.
July 22, 2026
Reply from Richer Sounds - Bath
Thank you for your 5 star review!
All went very smoothly thanks
All went very smoothly thanks. Replied to initial email promptly and product available quickly
July 21, 2026
Reply from Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful team
I was looking for a specific product, so I phoned up to check whether it was in stock. The local team member was helpful in checking technical information and alternatives.
In store, the team also gave great advice on products and AV solutions without me being pressured to buy anything.
Delivery was quick.
July 18, 2026
Reply from Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
TV in a rush for the footy!
Checked stock of wanted TV via email and store manager replied in minutes saying he had put it aside. Picked up on way home from work and they loaded it into the car. All sorted in less than an hour start to finish!
July 15, 2026
Reply from Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Price match was so good Richer Sounds…
Price match was so good Richer Sounds beat it! Quick shipping and all round perf3ct experience
July 15, 2026
Reply from Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
An informed buying experience
The young man who served me was extremely helpful and I came away having made a good purchase. I received the item (a Manhattan T4-R 2TB TV recorder) the following day. I also inquired about 3D projectors (since 3D enabled tv's are sadly a thing of the past) and I received some useful pointers as to which direction I should look if I wanted to continue viewing 3D bluray disc movies. I am normally a keen on-line buyer but for this sort of equipment Richer Sounds will always be my go-to shop.
July 14, 2026
Reply from Richer Sounds - Bath
Thanks for your kind review, we look forward to your next visit.
I recently purchased a 55-inch LG C5…
I recently purchased a 55-inch LG C5 OLED TV from Richer Sounds and couldn't be happier with both the product and the service I received.
The ordering process was straightforward, the price was very competitive, and communication throughout was excellent. Delivery was quick and the TV arrived well-packaged and in perfect condition.
The LG C5 itself is a fantastic TV, with amazing picture quality, deep blacks, vibrant colours and excellent gaming performance. It's a huge upgrade and exactly what I was hoping for.
What really sets Richer Sounds apart is their customer service. The staff are knowledgeable, helpful and genuinely interested in making sure you get the right product rather than simply making a sale.
I would happily recommend Richer Sounds to anyone looking for quality AV equipment and great customer support. I'll certainly be using them again for future purchases.
Highly recommended. 👍
July 13, 2026
Reply from Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
I buying and receiving a new telly within a couple of days ordered and paid for a television on…
I ordered and paid for a television on a Tuesday and I received the television on the Thursday. It was brilliant service couldn't whisper anymore and the telly is absolutely wonderful. Thank you so much! Good service. Good people. Good telly
July 14, 2026
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
Helpful and knowledgable staff
Helpful and knowledgable staff, great surroundings and great product!
July 7, 2026
Reply from Richer Sounds - Bath
Thanks for your kind review, we look forward to your next visit.
Excellent service (Sean?) and product…
Excellent service (Sean?) and product arrived in 2 days not 5
July 8, 2026
Reply from Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
It was so easy to get advice and help…
It was so easy to get advice and help with a person rather than a chat box. They responded quickly to my email and telephone call.
July 7, 2026
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
Very helpful and knowledgeable staff
July 4, 2026
Reply from Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
The sales assistant was very…
The sales assistant was very knowledgeable and explained the 2 items very clearly.
July 5, 2026
Reply from Richer Sounds - Bath
Thanks for your kind review, we look forward to your next visit.
The Staff are so helpfull,giving…
The Staff are so helpfull,giving answers to all questions.
July 4, 2026
Reply from Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
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