I ordered a loudspeaker on the phone - only one left! The person I spoke to was very helpful. When he had difficulty getting through to the store he sent an email to keep me informed. Having secured t... See more
Company replied
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After many years away, relieved to find customer service standards have not slipped. Stock management systems could be improved; other than that, still a great company. Fast delivery, trouble-free ord... See more
Company replied
Our experience with dealing with Richer Sounds was nothing short of amazing, the sales assistant was so knowledgeable it made our decision very easy. Also a great product,
Company replied
The young man who served me was extremely helpful and I came away having made a good purchase. I received the item (a Manhattan T4-R 2TB TV recorder) the following day. I also inquired about 3D projec... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
4A York Place, London Road, BA1 6AE, Bath, United Kingdom
- 0333 900 0088
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The Staff are so helpfull,giving…
The Staff are so helpfull,giving answers to all questions.
July 4, 2026
Reply from Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
Good advice from staff
July 2, 2026
Reply from Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fred & Sean are top notch
Fred & Sean are top notch. I was in desperate need of a power cable and they were able to help same day and were so helpful even put it to the side for me to ensure I could collect it straight away. Would highly recommend for any AV needs!
July 9, 2026
Unprompted review
Reply from Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
Good advice, knowledgeable
The advice given by the store manager was very helpful. They have responded promptly to my questions.
I was less happy with the deliveries
July 1, 2026
Reply from Richer Sounds - Bath
Thanks for taking the time to leave us a review, and for the kind comments about the team. We're sorry of course that you experienced issues with your deliveries and will of course raise this with the couriers concerned.
Should you wish to discuss this further please do get in touch via..
seniorcomplaintsteam@richersounds.com
The Customer Experience team
Excellent customer service with good…
Excellent customer service with good product range, I have used this company before and would definitely use them again
June 30, 2026
Reply from Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Very helpful and well-informed staff
Very helpful and well-informed assistant (Fred) who quickly worked out what I wanted /was looking for and advised me on what to buy and on the pros/cons of various alternatives. The opportunity to go in and look and listen before buying was excellent and really helped me to decide. I haven't regretted my choices!
June 26, 2026
Reply from Richer Sounds - Bath
Thank you for your 5 star review!
Happy amplifier purchase experience
I spoke to the store manager on the phone soon after opening time. Within two hours I was in the listening room experiencing the amplifier he recommended. He allowed me all the time I needed and didn’t try to push the product. He showed me alternatives, again without attempting a hard sell. The amplifier sold itself! A great experience.
June 29, 2026
Reply from Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
This was the best service I’ve ever had…
This was the best service I’ve ever had from start to finish all the guys at richer sounds in bath were helpful and knowledgable and every question was answered fast with no issues. Sean and Hayden were a pleasure to deal with and the Tv is perfect and I will be using these guys again for all my tech needs.
June 25, 2026
Unprompted review
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
Everything was done friendly and…quickly
Everything was done friendly and quickly and professional.
June 23, 2026
Reply from Richer Sounds - Bath
Thank you for your 5 star review!
Hisense Smart Tv
Friendly people very friendly staff happy days🤗. TV picture is VeryVery Clear & great quality picture perfect with
Text-to-speech it is perfect for people who can't Reed.
June 16, 2026
Reply from Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I bought this lovely little yet potent…
I bought this lovely little yet potent blue tooth speaker set for a wedding present the man in the shop was very helpful and the speakers were delivered on time so for me it’s a big tick welldone richer sounds
June 18, 2026
Reply from Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Happy customer
Excellent service from the staff in the Bath store and supply of desired product at a competitive price.
June 9, 2026
Reply from Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Support team as always responded on…
Support team as always responded on time anytime i contact them. Thumbs up
June 19, 2026
Unprompted review
Reply from Richer Sounds - Bath
Thanks for the feedback on the support team, which is pleasing to hear of course. We hope everything with your new system!
The Richer Sounds team
Reply from Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great As Always
As always, friendly, helpful, knowledgeable staff.
Bought a Samsung Soundbar at an incredible price and also some rear speaker stands - open box, so saved myself a few pennies.
Very happy and would continue to recommend.
Manager Fred served me. Nice chap.
June 13, 2026
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
Great advice and service
Great advice and service. Just some confusion about delivery which went to shop not our house.
June 12, 2026
Reply from Richer Sounds - Bath
Thanks for taking us your review. I’m really pleased you found the service helpful, but of course sorry for the confusion around delivery going to the store.
I’ll check in with the team to understand where that happened, and if you do need any further help please get in touch..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Fantastic advice
Fantastic advice, great after sales service as ever. I’d never buy a TV anywhere else tbh. Thanks you again to the Bath crew 🙏
June 11, 2026
Reply from Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Recently ordered the wrong product but…
Recently ordered the wrong product but after a telephone call to Store, they managed to cancel it and reordered the correct one for my needs.
June 10, 2026
Reply from Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Been so helpful from the start and give…
Been so helpful from the start and give me all the questions I needed to know
June 10, 2026
Reply from Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
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