As always, friendly, helpful, knowledgeable staff. Bought a Samsung Soundbar at an incredible price and also some rear speaker stands - open box, so saved myself a few pennies. Very happy and would... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Richer Sounds Bath, pull it out of the bag again. Although all communications were via email, Tom could not have provided a more friendly, professional and informed service, which went above and beyon... See more
Company replied
The price was right, the tv quality picture and sound great and the small 48 in screen size suits our viewing situation perfectly. Exceptional staff at sales team , friendly and efficient .
Company replied
Good price, discount applied for VIP membership after phone call to Customer Services as did not receive email voucher. George from Bath store dealt with order, excellent customer service. Product or... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
4A York Place, London Road, BA1 6AE, Bath, United Kingdom
- 0333 900 0088
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went to Richers to get help choosing an Atmos system
Went to Richers to get help choosing an Atmos system. Great advice from Sean led me to the Samsung Q990F soundbar, woofer & rears.
The system is brilliant! My main interest is listening to music, and I wanted to take advantage of all the classic albums that are being re-released in Atmos. Sound quality is outstanding, and the immersive experience of Atmos is revealing nuances in albums I thought I knew inside out.
Dark Side of the Moon and The Lamb Lies Down on Broadway never sounded better.
One very happy customer!
March 19, 2026
Unprompted review
Reply from Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great experience with Richer Sounds…
Great experience with Richer Sounds Bath. The staff are genuinely knowledgeable and helpful without being pushy. I purchased a 5.1 Bowers & Wilkins sound system along with some cables, and the whole process was smooth and well-advised. Even if something isn’t in stock, they can usually get it in by the next day, which is really convenient. Highly recommended.
March 30, 2026
Reply from Richer Sounds - Bath
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
What more could one ask for?
I'm that worst of nightmares for retailers - a difficult customer. I make no apologies for that. I worked hard for my money and want to be sure I get good value for it.
The item I wanted to buy was quite costly so I spent some time liaising with Fred (12 years in the business, very knowledgeable, and no pressure) to justify to myself the expense. He was most helpful and in the end I decided it was the best choice. It wasn't in stock when I called in so they arranged next day delivery at no extra cost.
Once I received it, I had some follow up questions and took them up with Tom, the store manager. He was also most patient and went to some effort to provide the answers I sought.
This store provided friendly, thoughtful advice, great products and impeccable service (both pre- and post-sales). I shall be doing any future business with them whenever possible.
March 30, 2026
Unprompted review
Reply from Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
40 year old Cyrus 1 amp service
Richer Sounds sent my 40 year old Cyrus 1 amp back to the manufacturer for a routine service. Unfortunately when it was returned it had been damaged in transit. Both Richer Sounds and Cyrus were very helpful and generous in compensating me for the damage caused. What could have been a difficult experience was dealt with very professionally and I have no hesitation in recommending both Richer Sounds and Cyrus to others.
March 31, 2026
Unprompted review
Reply from Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Wonderful customer service
Excellent customer service at the Bath store, with helpful guidance that met our needs and an option of free delivery of our Denon HIFI.
Richer sounds is a tremendous organisation, where nothing is too much trouble and prices are very good across a range of items
March 20, 2026
Reply from Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I had a prob with my Denon 150
I had a prob with my Denon 150, connecting alexa to the wi fi. Following the email with instructions given by Sean, issue was resolved. Happy with that service. Thanks.
Brian
March 17, 2026
Reply from Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Very pleased with Marantz CD…
I have just purchased a Marantz CD player. I'm very pleased with the purchase. I like Richer Sounds because they know their stuff
March 12, 2026
Reply from Richer Sounds - Bath
Thank you for your 5 star review!
Reply from Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Home hifi speakers
Went in to buy some speakers for my home hifi they were very helpful and guided me in the right direction as in what it was I needed looking forward to getting them 👌
March 7, 2026
Reply from Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good advice and quickly delivered.
February 20, 2026
Reply from Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent customer service & culture
I phoned the Bath branch to check if they had a particular radio in stock. Fred told me that they didn't but he ordered one in for me. It arrived quickly and I went to collect it - they were even happy for my nervous dog to attend. Whilst in the shop, I asked for some help with TVs which was given very patiently - considering my huge lack of knowledge! Customer service was amazing and I shopped there largely due to the culture and the business being employee-owned.
February 20, 2026
Reply from Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Good product
Good product - in stock at the shop
Good price
Friendly and knowledgeable staff
February 21, 2026
Reply from Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
All needs were listened to and met in a short timemymm
My Richer Sounds man worked out what was needed and between us we settled what met demands.
A couple of snags were sorted including payment requirements. All was done very swiftly.
Thanks !
February 18, 2026
Reply from Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Oberon 3 speakers
Good service in store and quick delivery. Speakers sound very good mounted on their stands. Have since purchased a new amplifier and they sound even better. Very happy with my purchase.
February 3, 2026
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
Long time Richer Sounds customer
I have brought HiFi from various Richer Sounds branches over 30 plus years, and have always found them to be very knowledgeable, not patronizing and always offer the best price. This is all true for the latest purchase from the Bath branch - thank you!
February 16, 2026
Reply from Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Bath
Thank you for your 5 star review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.