Richer Sounds - Bath Reviews 1,497

Very helpful and informative

Excellent service and price as usual. Unfortunately the headphones I bought were faulty in that they constantly dropped their bluetooth connection despite being tried on 5 separate sources, But that's not Richer's fault. For a premium brand its Beyerdynamic that need to improve their quality control. However the collection and refund were exemplary and the staff really helpful. Actually having first bought from them 26 years ago I'm amazed that they can still maintain the standard of service that they do. I would have bought again rather than take a refund, it's just a shame, that around this price point, there are so few on ear options available which, in this case are what I really needed.

I've had my LG tv and Sonos arc ultra for a few weeks, the excellent and patient service I received from Sean in the Bath store, has really paid off, I couldn't be more pleased with the result.
Thanks very much for all your help and advice

Assistant was knowledgeable and extremely helpful

Ordered a portable projector last minute on Sunday afternoon. Needed it for Wednesday afternoon. Was called on Monday to say it was ready to collect. And on top of that had a six year guarantee. Can't fault the service and will definitely buy from richer sounds again

Excellent service. Tom took my requirements for a system, gave advice, calm up with a suitable suggestion, on my budget, and was able to supply goods the same day. Result is an excellent sounding system!

I had good service mainly on-line but with one visit to the Bath store. Over time the staff helped me refine what I was after and selected options for me. 5 Stars for that. The lower score is because we had an issue with the cabinet we bought at the same time as the TV and stereo and the top was out of shape. The store arranged a replacement. However the fitting and installation wasn't great. Due to the cabinet it took Lee and his mate much much longer than planed to put it in, which was costly, and then they had to come back and spend a lot more time taking it apart to replace the top. AT least this time Richer's paid. The TV and stereo looks great and sounds good. However I am not sure if things are working as they should and have little idea how to change things. I have had stereo's all my life but this out is very complex and I am not sure I understand and it all goes together.

I popped in to see if these guys sold Ethernet cables and Fred very kindly gave me one of their spares at no charge. Really really appreciated!

Good information

Very helpful guy on the phone when I ordered the product

I visited the store at Bath today. Found Hayden really helpful and knowledgeable regarding AV amplification. It reminded me about all of the positive experiences I have at Richer Sounds, Thanks Hayden and Richer Sounds.

Easy site to use.
Great prices that I could not fault.

Excellent informed attentive unpushy service as ever

I was able to discuss which was the best product to suit my needs. The representative was helpful and the process was very easy. The delivery was also speedy.

Tom the store manager was knowledgeable and customer focused. He gave us a rundown of all the options and my son is very happy with his record player.

As always the staff both online and in the shops are brilliant. There was a hiccup, but just one of those things and it could not have been dealt with better.

Pleasant informative well trained staff. Good product. One item not immediately available but steps taken to arrange a convenient delivery date. Recommended.
Not their fault that DPD made a hash of the delivery.
They delivered half the order at the prearranged date and time and should have produced the other item later that day. It didn’t arrive and they arranged next day. Again no delivery. Next day took the choice to collect from local post office. Eventually it was delivered there just before the store closed. I collected it. Altogether we were prevented from going out and about for several days while we waited on delivery. I have complained about this to DPD. They described the delays as unexpected events but without elucidation. VERY POOR.

Always superb advice and a pleasure to deal with

Ordered this super Sonas beam came after 2 days! Good communication throughout. Great sound system!
Highly recommend

Email the Bath branch to ask about a 4K player. Received fast and helpful responses to my original and follow up emails. I ended up popping into branch to purchase it and they were friendly then too.