I was quoted a great price over the phone and placed my order. My item arrived the next day and I had a call and email notification. I also asked to use/borrow a Richer Sounds Head alignment protra... See more
Company replied
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See what reviewers are saying
We purchased a TV at a very competitive price. All the emails were helpful and explanatory. I spoke to Sean over the phone reference collection and he was very helpful. My husband picked up the TV wit... See more
Company replied
Good price, discount applied for VIP membership after phone call to Customer Services as did not receive email voucher. George from Bath store dealt with order, excellent customer service. Product or... See more
Company replied
The advice and assistance provided by Richer Sounds staff and third-party installers were invaluable and much appreciated. I am delighted with both my new Yamaha A6A Receiver and LG EVO C5 TV. Thank... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
4A York Place, London Road, BA1 6AE, Bath, United Kingdom
- 0333 900 0088
4.9
Excellent
1K reviews
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Great Service - Honest Answers
the manager Tom - was clear and interesting about the TV's - he gave me an honest review and made the selection easy. Thoroughly recommend this way of purchasing.
November 12, 2025
Product and demo.
November 12, 2025
Easy and pleasure to deal with
November 12, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hi-Fi purchase from Richer Sounds, Bath
The staff were very knowledgeable and helpful, and I felt went out of their way to be of assistance, from testing equipment in their listening room, to effecting the actual purchase transaction, to delivery. Thank you!
November 9, 2025
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
Simple
Simple, courteous support recognising the type of product I was after, offering real alternatives without the pushy upselling I would most likely have received at any other retailer
November 11, 2025
Reply from Richer Sounds - Bath
Thanks for your kind review, we look forward to your next visit.
Always great customer service
Always great customer service. Fred very helpful when viewing and I then placed a telephone order and that went as smooth as silk. Brilliant.
November 11, 2025
Reply from Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Knowledgeable and competitive
Richer Sounds offer a great service with competitive prices backed by knowledgeable staff.
November 10, 2025
I have purchased TV’s from Richer…
I have purchased TV’s from Richer Sounds over the years and always found their advice and service second to none. The recent purchase was no different. They are a company you can trust to do what they say they will do… excellent advice, products and services.
November 10, 2025
Great company
Great company - best there is. Always my go-to for TV/Sterio equipment
November 10, 2025
Great advice and support with TV selection.
Really helpful advice when viewing all the demonstrator TVs and making our selection. Created a very competive offer to close the purchase. Fast delivery. Couldn't have asked for more - thank you Richer Sounds - Bath.
November 7, 2025
Good choice of equipment at reasonable prices…
Good choice of equipment at reasonable prices. It was easy to order and pay online and good communication once my orders had been placed.
When collecting from the Bath store, the member of staff, Hayden, I think, was friendly and efficient.
Good all-round service. I would recommend Richer Sounds, Bath.
November 7, 2025
Reply from Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Fair price,knowledgeable staff
Fair price,knowledgeable staff. Excellent installation team
November 5, 2025
Reply from Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
very enjoyable and informative
November 2, 2025
Reply from Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service and helpful staff
Great service and helpful staff, a pleasure to deal with.
November 2, 2025
Reply from Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Fantastic helpful knowledgeable and…
Fantastic helpful knowledgeable and friendly service from all Staaff at Richer Sounds Bath
October 11, 2025
Reply from Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Helpful knowledgeable staff
Helpful knowledgeable staff. Enabled me to make the right choice based on sound, room, aesthetic, and price.
November 3, 2025
Reply from Richer Sounds - Bath
Thanks for your kind review, we look forward to your next visit.
I wasn't sure about my choice of audio…
I wasn't sure about my choice of audio equipment at first but their staff is very helpful and knowledgeable, shared insights on my choices and made some recommendations. I received my new audio system in a few days and I've enjoyed it since.
November 1, 2025
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
Very knowledgeable and professional…
Very knowledgeable and professional service and advice
November 1, 2025
Reply from Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Once again I have used this company…
Once again I have used this company because of their knowledge, integrity and customer service
November 1, 2025
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
knowledgeable friendly staff
knowledgeable friendly staff, very happy with purchased turntable and wireless speaker
October 30, 2025
Reply from Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
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