Richer Sounds - Bournemouth Reviews 1,564

TrustScore 5 out of 5

4.9

545 Christchurch Road, BH1 4AH Bournemouth, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I find the staff all very helpful and friendly, Dan helped me make a decision, if you’re not sure what to buy, in my case a new TV, there are so many models to choose from nowadays, they explain the... See more

Company replied

Rated 5 out of 5 stars

After a few years I decided to move away from smart speakers, and go for an old school set up, with a relativly small budget. I called in at the Boscombe store and spoke to the manager Paul for some... See more

Company replied

Rated 5 out of 5 stars

Having just purchased a Marantz CD6007 my daughter on hearing it announced she wanted to upgrade her “hand me down” amp & speakers so after a little research we spoke to the Bournemouth branch who gav... See more

Company replied

Rated 5 out of 5 stars

Great customer service from the knowledgeable guys in Boscombe. They helped me decide on which headphones were a match for my requirements. It was so helpful to try on and listen to different brands... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 545 Christchurch Road, BH1 4AH, Bournemouth, United Kingdom

  • 0333 900 0058

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Best shop for HI-Fi

Helpful, friendly and knowledgeable staff.
The prices are good too!

April 4, 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent service

I easily ordered what I needed online, was met by friendly staff at the shop who had the part I ordered ready for me. This is the third or fourth time I have used Richer sounds for high value items and have always been pleased with their service.

March 1, 2026
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Reply from Richer Sounds - Bournemouth

Thank you for your 5 star review!

Rated 5 out of 5 stars

LV OLED 65" TV

The staff (Oscar) was very knowledgeable, trying to meet our needs without influencing too much. The follow-up delivery and confirming emails were appreciated

March 28, 2026
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Reply from Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Shopped in the Bournemouth store

Shopped in the Bournemouth store. I must say the service is second to none. They have a great understanding of the equipment they are selling and more importantly to me open and honest. I would recommend them again and again. I have suffered by big companies Costomer service before and started to think I may as well just buy from Amazon for the convenience . Richer sounds has made me realise that great Costomer service is still around and well worth going there to see them. I can some times be over critical with the Costomer services but honestly Richer Sounds deserves the five stars and more. I will be buying all my electrical equipment from there even though i live 2 hours away in Swindon . We all need to support these companies because they are hard to find!!!

April 6, 2026
Unprompted review
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great price for a really good product

Great price for a really good product.

Good communication, delivered to store really quick, with friendly staff on collection.

March 30, 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

I'm amazed with my LG C5 OLED 55 inch I…

I'm amazed with my LG C5 OLED 55 inch I love my series X graphics and especially with my playstation 5 pro graphics are amazing and I thank richer sounds for delivering on time and making this possible I would definitely buy from richer sounds again you've made me a satisfied happy customer who would recommend you for future reference god bless kind regards Toby Owen leahy

March 24, 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Easily contactable and very helpful via…

Easily contactable and very helpful via phone (unusual nowadays). Very friendly , knowledgeable and full of good and useful advice. Great product selection and pricing. Will always be my first stop for A.V. products

March 13, 2026
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Reply from Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

very helpful advice

very helpful advice in plain language and good guidance and help on my choice of amp

March 17, 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Good Service

Good service. Knowledgeable staff. Fast delivery of order. Many Thanks!

March 17, 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Paul was superb with his advice and…

Paul was superb with his advice and insight. I’m left extremely satisfied with my new system. I keep listening to music from throughout my lifetime and rediscovering details and musicality never spotted before. Which is an absolute and utter delight.

March 17, 2026
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Reply from Richer Sounds - Bournemouth

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

After four and a half years

After four and a half years, our TV went faulty. Richer Sounds loaned us a new unit while they evaluated the repair. It turned out that the old unit was beyond economic repair and we were offered a sum as compensation, which we accepted. The manager and staff were very helpful throughout the whole process and we now have a new TV that we are very satisfied with. Keep up the great work RS Team.

March 16, 2026
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Reply from Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very helpful assistant who explained…

Very helpful assistant who explained the item we were purchasing and much more to help us with our audio experience

March 14, 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

No fuss …perfect

Ordered an item online for collection at store . Kept informed during order delivery process…then by store when item arrived.
Great service.

March 5, 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Richer Sounds, Bournemouth

Once again, Aaron, based at the shop in Bournemouth, gave me excellent support in choosing a suitable CD player alongside a new amplifier this time. Brilliant!

March 10, 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Def use again

Def use again. Overall a highly satisfactory shopping experience, Delivery was made the very next day (free). Great product and assistance where needed

March 3, 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Rated 4 out of 5 stars

Having killed our 5 year old 48" OLED…

Having killed our 5 year old 48" OLED Panasonic TV during a Wii session, I went to RS to replace it as its 'the place 'to go on Saturday
I was met by a smiling Oscar who tried to find a replacement 48" OLED, but was unable to do so as none were available
After consulting with my wife we agreed to purchase a 55"oled Panasonic , being unsure of the size increase
The TV was duly delivered on Tuesday afternoon in a very large box , after setting up we sat down to enjoy our new large TV
We are getting used to our new 'big screen '
Many thanks to Oscar for another RS experience

February 28, 2026
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Reply from Richer Sounds - Bournemouth

Thanks for the lovely feedback about your recent experience, and indeed Oscar! We hope you will both get used to the bigger screen, and get plenty of enjoyment from it.

Of course should you need any support do get in touch at the branch, or via the below..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

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