Richer Sounds - Bournemouth Reviews 

1,626
TrustScore 5 out of 5

4.9

545 Christchurch Road, BH1 4AH Bournemouth, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Richer Sounds is my "go to" place for A/V products. Have always found them to be helpful, friendly, efficient and competitively priced. My recent experience was no exception. After being greeted in a... See more

Company replied

Rated 5 out of 5 stars

Well I believe that the Experience was a total success due to many factors i.e. I "applied" myself to the "task-in-hand" cos it became increasingly apparent en route that I did actually Want what I wa... See more

Company replied

Rated 5 out of 5 stars

Panasonic TV purchased from Richer Sounds in Bournemouth developed a fault which we were told could not be satisfactorily repaired. Although the TV was over a year old they have given me a full refund... See more

Company replied

Rated 5 out of 5 stars

I contacted Bournemouth to ask if they had a Technics SA-C600 in stock. Paul got back to me really quickly saying they’d order one in. He contacted me as soon as it arrived. The guys in the shop were... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 545 Christchurch Road, BH1 4AH, Bournemouth, United Kingdom

  • 0333 900 0058

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,626)

25,159 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service ,backup help is…

Very good service ,backup help is excellent .Dan lives not far away from me and is very helpful when I need advice .have been trading with you for many years thank you all for your help and membership

July 22, 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

When someone says that's a great…

When someone says that's a great product you're picking up when collecting it, it just feels nice. That's what you get from these lovely people.

July 21, 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thanks for your great feedback and for supporting local business.

Rated 4 out of 5 stars

Purchasing new speakers

I found the team at the Boscombe branch to be very knowledgeable as well being approachable.
They were able to let me listen to various speakers so I could make the best choice.
I ended up with a perfect solution and a pair of excellent speakers of not only high quality but also good value for money.

July 20, 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thanks so much for your wonderful feedback about the team. We are thrilled you ended up with the right outcome for you in terms of product and hope you enjoy all the benefits of a great system.

Hope to see you again in store soon, and hopefully next time earn a full 5 stars from your next review!

The Customer Experience team

Rated 5 out of 5 stars

Customer service by Lewis was…

Customer service by Lewis was excellent! Really helped with my problem I had , couldn’t be more helpful

July 17, 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great experience with knowledgeable…

Great experience with knowledgeable staff and quality products. Really happy with the purchase!

July 11, 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Called to discuss a piece of kit and…

Called to discuss a piece of kit and after determining my needs we agreed on what would be an appropriate purchase.
After being quoted 3-5 days delivery I was surprised to receive it the next day. The Denon box is spot on and exceeds my expectations, good
price too!
Friendly, professional service - highly recommended.

July 16, 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thank you for your 5 star review!

Rated 5 out of 5 stars

Helpful

Good advice received which helped us to decide which tv to purchase. Lovely friendly informative staff

July 16, 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Served by Lewis who was professional…

Served by Lewis who was professional throughout and an absolute pleasure to deal with. Very knowledgeable and enthusiastic and even managed to upsell to me which is very rare.
Would highly recommend this store.
Many thanks Lewis 😁

July 10, 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Mainly being able to go to the store…

Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop, then a follow up once it had been despatched from the producers. Then received a phone call once the item arrived in store and ready for collection.

July 10, 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thanks for your great feedback and for supporting local business.

Rated 4 out of 5 stars

The staff were very helpful

The staff were very helpful. The service I got was second none.

July 8, 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thanks for the lovely feedback about the team, high praise indeed! We look forward to seeing you again and hopefully earning that 5th star in the next review.

The Customer Experience team

Rated 5 out of 5 stars

Instant response from the staff

Instant response from the staff. Lots of technical details & information given.
One of the easiest purchases I have made.
I would definitely use this shop again & would recommend it to family & friends.

June 29, 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

LG C5 a brilliant TV

Great Service very helpful

July 2, 2026
Unprompted review
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great website with easy ordering

Great website with easy ordering. I opted to have my purchase delivered to store. Delivery was made within 3 days, I was advised of progress regularly and collection from the Bournemouth store was quick & efficient.

July 6, 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Best audio shop in Dorset.

It's just the shop to go to locally. The service is knowledgeable and second to none. We knew the Ruark product we wanted would be stocked and that it also came with a 6 year guarantee.

July 4, 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

I have had a great experience at your…store in Boscombe

I have had a great experience at your store whilst buying my tv. The gentleman was very polite and helpful. He explained everything well, applied the existent offer to the purchase and recommended the company who came later to install our tv. They also did a great job. Very nice people.
I have to say that Richer Sound has given much better experience in comparison to Curries where we bought things in the past.

June 13, 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

I spoke to two different members of staff from the Boscombe store regarding small bedroom smart projectors, the first member was very knowledgeable and helped guide me to a product better suited to my situation, I called back the next day and the second person I spoke to was very competent and helpful, overall I am very happy with the service I received and am glad I went with their product recommendation

June 28, 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Ordered WiiM pro plus via Paul

Ordered WiiM pro plus via Paul. Very efficient, great price, arrived as promised, nice follow up phone call as well.

June 23, 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

The experienced staff went out of their…

The experienced staff went out of their way to help us with a connection issue and also followed up with a phone call to check we were ok with their solution. Excellent service.

June 27, 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look