Richer Sounds - Bromley Reviews 

1,401
TrustScore 5 out of 5

4.9

48 East Street, BR1 1QW Bromley, GB


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Rated 5 out of 5 stars

I have always shopped at Richer Sounds. Whenever I need a new TV, headphones or audio equipment, Richer Sounds is the place I trust. Not only is the customer service excellent but, unlike m... See more

Company replied

Rated 5 out of 5 stars

In the last few weeks I have renewed my Turntable Argon TT mk2 CD player AXC 25 AXR 100D Acoustic energy 100 2 You must give your staff at Bromley and Maidstone a huge pat on the back, good old fa... See more

Company replied

Rated 5 out of 5 stars

Great salespeople in the shop, very knowledgeable and eager to help (not like other electronics chains), at the same price of bigger chains (actually even granted an extra discount so slightly cheaper... See more

Company replied

Rated 5 out of 5 stars

I had a tricky cinema installation. Whilst it didn’t go completely to plan Richer Sounds sorted everything out. Because of this I will definitely go back to them in the future and will remain a lifelo... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,401)

24,066 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service on the phone and in…

Excellent service on the phone and in store (Bromley)
Fast excellent advice communication and always ready to help , from shop to vehicle big Thanks to Thomas and colleague apologies forgot your name short guy bald head big beard lol ,,, lovely fella ,,, for all your help much appreciated 10/10 *****+👍 cheers guys product 85” Hisense Tv is excellent and at a fantastic price 🫡

April 17, 2026
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Reply from Richer Sounds - Bromley

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Quick easy reliable.

Quick easy reliable.
Richard Sounds are great 👍🏻

April 16, 2026
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Reply from Richer Sounds - Bromley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service

Excellent service. The assistant manager went beyond normal expectations to help.

April 13, 2026
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Reply from Richer Sounds - Bromley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent service

Great service from initially Tommy and then Paul when I returned to purchase the product. Excellent knowledge from all staff which makes it easy to make a decision on which product is best.

April 11, 2026
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Reply from Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very helpful with telephone query and…

Very helpful with telephone query and order. Really made me feel like they wanted to assist. Clear explanations of process and was guided through online payment. Much appreciated.

April 8, 2026
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Reply from Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Very helpful staff

Staff at the Bromley branch were very helpful. I turned up without booking and they set up an audition for me there and then. The item I chose wasn't available at the branch but I was able to get it delivered without fuss a couple of days later. Overall a good experience

April 7, 2026
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Reply from Richer Sounds - Bromley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Had a great experience buying an LG tv…

Had a great experience buying an LG tv from your Bromley branch. Paul gave excellent advice and would give him 10 out of 10.

April 6, 2026
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Reply from Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great customer service and extended 6…

Great customer service and extended 6 year warranty is great. I had a problem with a amp i got and took it back to bromley store and spoke to tommy who was a great help. Swapped the amp for a new one there and then. I will continue to get all my audio stuff from richer sounds

April 4, 2026
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Reply from Richer Sounds - Bromley

Thank you for your 5 star review!

Rated 5 out of 5 stars

Another good trip to Richer Sounds

Had to travel to Bromley to pick up an amp which had been reserved by my local store. Amp was ready waiting and I was able to get budget cables without upsell. Have had good experience with other Richer outlets - but this was above and beyond.

April 4, 2026
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Reply from Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Very helpful and polite...

Very helpful and polite...

April 2, 2026
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Reply from Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Problem with online ordering (lack of…

Problem with online ordering (lack of email confirmation) resolved over the phone. Phone call received from shop to say that item was ready for collection. Item still not showing in order history, however service in Bromley shop exemplary.

March 30, 2026
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Reply from Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I had a great experience purchasing the…

I had a great experience purchasing the Kanto YU6 speakers and matching stands from Richer Sounds Bromley. The team was very accommodating and helpful throughout the ordering process, answering my questions and making everything smooth and straightforward.

The speakers sound fantastic and the stands are a perfect match. Really pleased with both the product and the excellent customer service. Highly recommend Richer Sounds Bromley!

March 30, 2026
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Reply from Richer Sounds - Bromley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Fantastic customer service from Tommy…

Fantastic customer service from Tommy in the Bromley Store. Arranged an exchange for me and really went the extra mile. Everyone in the store seemed friendly, knowledgeable and enthusiastic - such a great experience compared to other companies or online-only

April 6, 2026
Unprompted review
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Reply from Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Good and friendly service

The service was a good and friendly experience in the store. My equipment was delivered next day as stated.

March 25, 2026
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Reply from Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent customer service

I'd been researching TVs online and getting somewhat overwhelmed with all the technology - going into Richer Sounds and speaking to a very helpful employee - Tommy - made everything much clearer. The ability to view a couple of models in real life rather than just looking online made the decision much easier. Tommy was very patient and helpful. Delivery was amazingly quick. The whole process was very positive and I wouldn't hesitate to recommend Richer Sounds.

March 26, 2026
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Reply from Richer Sounds - Bromley

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Clear and fabulous service for what one needs.

Clear, fast and brilliant shop and service. Stephen was there who helped me with a record player within my budget and needs and was brilliant. I had some existing speakers that I brought in, and another device, told me that one device I brought wasn’t required, good, I could send that back. Great, loading bay outside the shop too. Marvellous.

March 24, 2026
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Reply from Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very helpful

Very helpful

March 21, 2026
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Reply from Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Knew what they were talking about

Knew what they were talking about, patient, helpful, looked up different products

March 20, 2026
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Reply from Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

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