Richer Sounds - Chelsea Reviews 

The best way to judge a company is how it responds to a problem. The tv arrived faulty, I spoke with an agent and 3 days later it was swapped out. Done. No fuss, no drama. Well done Richer Sounds.

Contacted telesales to follow up on a received quote that beat the price on Amazon. A seamless procedure that was fulfilled within about five minutes.

Friendly well mannered staff to help the procurement.

Soundbar was delivered within a day and a half of phone call.

Many thanks.

Tony

Always have good service from Richer Sounds and this time dealing with Chelsea branch on the phone was very good, calling me back when they said they would to ordering my speakers and quick delivery, perfect thank you

Just bought an LG 65" TV which was bundled with a first class soundbar and I was helped through the process by Olivia in the Chelsea store. To say she went over and above would be an understatement. She made it such an easy and pain free process for this older luddite 😁
Even got a follow up call today to ensure the courier has delivered and everything
was ok.
Not ordered anything for a good while
but good to see customer service and first class deals are still the stock in trade.
Finally another huge thank you to Olivia

As with all the past purchases from Richer Sounds service and delivery was excellent, also appreciated the price match after I’d bought the Tv after seeing it advertised elsewhere at a cheaper price.

The purchase experience was great. Richer sounds are my go to company for my Televisions. I only gave them 4 stars this time because the delivery driver's came from Birmingham and spoke poor English and whilst in my home they spoke Urdu or similar which I thought was a bit rude. They also rang me before arrival and whilst I was giving them directions to my home they appear to deliberately cut me off. They did however do a good job of putting my Tv together and took great care of it.

Took time and trouble. Found perfect thing.

Interaction, speed of service and delivery.

Usual high standard of service and customer care. Would never buy any AV goods anywhere else but Richer Sounds.

Brilliant service and well trained staff plus prompt delivery.all in all adds up to a really good experience.thank you.

The service I received was excellent giving me all the information I needed to make my decision to buy.

Good service all on time only problem was to was faulty but one phone call and no question no quibble a replacement was delivered and first one taken away exelent service.

A huge thank you to Ed, at the Chelsea store! He sourced one of the last Audio Pro C20 (grey) speaker in stock, arranged for it to be delivered to my nearest store (Chelsea) and gave a discount because it was ex-display. Ed has made my birthday week a joy of good sounding music. I'm looking forward to hosting my friends on Friday.

And thanks to Loïc, for demonstrating the speaker and having a record cleaning kit, I've been looking for one of these for months. Roll on Friday! 🎶🎵🎶

We buy on line for the price. We buy in store for the service and experience. The assistant took time to find out what I wanted and to let me listen to the same music through each headphones to compare quality. I am entirely satisfied wih the experience of shopping and with the headphones I bought.

From my initial query and purchase was a easy and friendly experience, which always adds to the buying experience. When you receive first rate service it makes it hard to go anywhere else!

Very polite, friendly, helpful and efficient personnel.

I had a limited time in London this past weel and your sales person Josh made a point of picking up the HT Receiver I wanted in his free day so it would be available for me to pick it up at the Chelsea store on Friday.

They honoured their price match promise and delivered within the promised time. I recommend them

Beat the price and straight forward to verify competitors price. Delivery arrangements very good.