Richer Sounds online would not accept my payment. It declined two separate cards. I phoned customer services and the guy who answered was VERY helpful. I eventually paid by bank transfer.
Company replied
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See what reviewers are saying
Usual fabulous friendly service, super price, extra discount for signing up as a member or some such online. Guys in the Chelsea store loaded tv into kerbside car for me. Been using Richer Sounds for... See more
Company replied
My loudspeaker purchase arrived only yesterday so still assessing them but sofar they are sounding great and a big improvement on my old speakers. I would particularly like to thank Alistair of the t... See more
Company replied
Very helpful advisor in your Fulham Rd store. Excellent installer. Only downside is that LG does not support U.
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
258 Fulham Road, SW10 9EL, London, United Kingdom
- 0333 900 0027
4.8
Excellent
966 reviews
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Really impressed with Richer Sounds and…
Really impressed with Richer Sounds and would highly recommend!
Everyone member of staff I spoke to was really knowledgeable and helpful which made purchasing easy!
Thanks
August 16, 2025
Reply from Richer Sounds - Chelsea
Thanks for your 5 star review, we look forward to seeing you again next time
My contact by telephone with your team…
My contact by telephone with your team in the Chelsea shop was encouraging and helpful. The voucher purchased as a gift to Michael Pollard mwill hopefully be utilised by him visiting your shop for advice on a good HiFi set which I hope he will decide to purchase from you. I have told him about your sale.
August 13, 2025
Reply from Richer Sounds - Chelsea
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Chelsea
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Unrivalled customer service and technical knowledge
I cannot speak highly enough of the service that Richer Sounds provides. From their knowledge and advice prior to purchase, and subsequent customer service even 2 years after I purchased the equipment. With additional equipment added, this proved challenging for the amp set up, and had to provide home visits on a couple of occasions. I cannot thank Josh from Chelsea enough for his time spent sorting out my system and now all working perfectly!
August 19, 2025
Unprompted review
Reply from Richer Sounds - Chelsea
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Friendly and knowledgeable staff in…
Friendly and knowledgeable staff in store. Genuine interest in my personal situation.
August 5, 2025
Reply from Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Easy to deal with and very helpful
Very helpful comms with the team at RS Chelsea and a good deal struck. Only slight worry was the delivery firm - I twice confirmed that they would remove the packaging but they still had it noted that they wouldn't. And the delivery guys took an age to put the TV on its stand - I could have done it in seconds! But that's not RS's fault - their service was perfect.
July 30, 2025
Reply from Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Short visit - Great experience
Only popped in for a quick purchase and it was great chatting to Joshua and he was really knowledgeable, made sure my VIP discount was applied, delivery was very quick and we've been enjoying the turntable ever since.
July 24, 2025
Reply from Richer Sounds - Chelsea
Thanks for your great feedback and for supporting local business.
Very cordial experience
Very nice experience. Very prompt response. Very nice staff got me an unbelievable deal on Audiolab 6000n. Miss Liz was more than kind to help.
Thanks a lot
Keep it up.
Best regards
Kanan Arora
July 24, 2025
Reply from Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Chelsea
Thanks for your feedback, great to read you were happy with our service.
Great Service
When I bought a new CD player and speakers I received excellent advice on war would work well for my wife and me. I also bought 7 meters of which was too short. I brought it back and replaced it with 9 meters. I was only charged for the 2 additional meters.
July 22, 2025
Reply from Richer Sounds - Chelsea
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful & knowledgeable.
Very helpful & knowledgeable.
Made it very easy for me to decide which TV to by with no pressure, sending me a quote so that I can decide at my leisure.
I would recommend them for any audio/ video devices as they know what they are selling and even help by asking what criteria yo are wanting and don’t try and sell more expensive items.
July 19, 2025
Reply from Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Chelsea
Thanks for your 5 star review, we look forward to seeing you again next time
Richest Sound
I have been purchasing Hfi and accessories from Richer Sounds since I 1st discovered them in 1994, I have bought from their Branches in Dublin, Cambridge, Birmingham, Norwich and most recently Chelsea, also had some after sales help from Solihul Branch. Only once did I have an unpleasant experience and Julian Richer himself wrote to me to resolve it. Otherwise I have nothing but high praise for the company, always friendly helpful staff who do not pressure sell. Most recently Loïc and Liv at the Chelsea branch gave great service in helping me purchase new gear. 100 % hearth felt thanks. I’m pleased to say I will continue to use them and I’m having a great time spinning vinyl
July 21, 2025
Unprompted review
Reply from Richer Sounds - Chelsea
Thanks for your kind review, we look forward to your next visit.
Got good advice on projectors from the…
Got good advice on projectors from the Fulham Rd store, though I ended up buying a different model. Bought it online and it arrived promptly.
July 14, 2025
Reply from Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Chelsea
Thank you for your wonderful feedback
Reply from Richer Sounds - Chelsea
Thanks for your feedback, great to read you were happy with our service.
Sorted out my vip discount when it…
Sorted out my vip discount when it wouldn't work online. Also sorted out a payment issue that wasn't anyone's fault.
July 8, 2025
Reply from Richer Sounds - Chelsea
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great customer service
The best way to judge a company is how it responds to a problem. The tv arrived faulty, I spoke with an agent and 3 days later it was swapped out. Done. No fuss, no drama. Well done Richer Sounds.
July 10, 2025
Reply from Richer Sounds - Chelsea
Thanks for your great feedback and for supporting local business.
Contacted telesales to follow up on a…
Contacted telesales to follow up on a received quote that beat the price on Amazon. A seamless procedure that was fulfilled within about five minutes.
Friendly well mannered staff to help the procurement.
Soundbar was delivered within a day and a half of phone call.
Many thanks.
Tony
July 9, 2025
Reply from Richer Sounds - Chelsea
Thanks for your great feedback and for supporting local business.
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