Richer Sounds - Chelsea Reviews 

Darren at Richer Sounds in Chelsea was very responsive, knowledgeable and pleasant. We upgraded our Sonos amps and used an installation service, outsourced by Richer, which was equally excellent.

Bought the wrong item and exchanged it for the correct sized one. Very good service, simple and efficient and despatched quickly. Can't fault it.

Great service and product knowledge. Always come to Richer Sounds. It’s my 4th TV. Very happy customer.

The individual who helped me complete my purchase was Ed in the Chelsea customer services department. I cannot stress how much effort & helpfulness he showed, for which I’m deeply grateful. He did several searches for the product I wanted, across several uk branches. He rang me back several times to update me on what was happening & organised everything. He is a great credit to the richer sounds team & has ensured that I will come to Richer Sounds first whenever I plan to purchase electrical equipment next time. Please give this man some sort of medal. Thanks Ed!!

Very happy
Good service efficient
Delivery on time
Accurate description

Really good advice and helpful staff in store who guided me to a better product than I would have bought otherwise, for the same money.

Good experience especially with Loïc who was very patient with me and explained a few technical things I would have to do.

Very helpful and accommodating. Quick responses. Beats non-personal online shopping every day and at the same price level!

I received an excellent service as usual.
The staff at Chelsea branch is knowledgeable and provides the best advice. I will rely on them for future upgrades of my audio system.

Just picked my headphone at the store and they are also very helpful and kind. Have a look around the speakers and just feel relaxed.

I went to all the other shops first and wish I had saved the effort. Great advice, no upselling, a great range of products at good prices and friendly staff willing to spend the time with you might the right decision for you

Recent purchase was done over the phone. The sales person was polite ,as per, and helpful. Been buying from you for over 20 years. Service is always top notch.thank you

Excellent customer service. Good communication, good product at good price.

Professional. Collection of new order, even outside of hours.

The delivery was first class. The product has been troublesome. I have not yet to be able to connect the sound system to the TV. The TV's program menu system scrambles itself into random configurations.
So far I am not happy with the products.

Someone from Richer Sounds called me over the following weeks and made suggestions to fix the problems. It was over the Internet that I got most help, Richer sounds gave me a box, in the last few days(8th October), to help with the remaining problem and that works. I have give them another star for their very recent cutomer service.

When i phoned the shop they were very helpful i could understand everything the were saying and it was very different from what i have experienced from other retailers over the past few years ie.talking to human being i can't be more satisfied

All as advertised and delivered on time. Very pleased.

Your staffs great knowledge and willingness to give me advise.
They seem very knowledgeable.

The sales assistant in your Chelsea store was v.helpful. Her name is Liv.
I am very much a Luddite when it comes to any tech. Liv took time to explain as much as I was able to understand what a new TV would offer (our previous TV was bought in same store 16 years ago!). Liv arranged for delivery the next day and it did indeed arrive!
We are finding the remote challenging to get our heads around - but we will learn!!