Richer Sounds - Chelsea Reviews 

Excellent communication re delivery and very friendly.

excellent sevice

Purchased two items, which arrived next day.
Definitely my go-to store from now on for electronics.

Great service, very helpful and knowledgeable staff

I had excellent experience with Richer Sounds, the sales people i dealt with were knowledgeable about their products, when I asked a question they weren't quite sure of (before i purchased) they took my number, obtained the information and called me back within a few hours. Very commendable and professional. Thank you so much, my Roberts blutune 300l digital sound system is brilliant for my needs.

Chelsea team was very helpful towards me.

Good service, offer and price.

I ordered a record deck & speakers, but the speakers were not in stock. Your customer service operative 'Josh' suggested delivering the record deck immediately & promising to deliver the speakers when they arrived. As this was only a couple of weeks before Christmas, I was concerned they would not arrive in time. They have now both arrived, well before Christmas. Thank you Richer Sounds & a special thank you to Josh for going that extra mile.

Outstanding customer service. The Richer Sounds @Chelsea went above and beyond any expectations I had. Whole heartedly recommend.

It’s make such a difference when the staff in a store are both knowledgeable and helpful with a smile .
Hence 5 stars

Excellent advice and very speedy delivery.

As always with Richer Sounds, the service and advice was second to none.
Great product, delivered in 18 hours.

Excellent customer service second to none. Very helpful staff making sure you're 💯 happy before you leave the store. Couldn't have asked for better 🥃👍🏿

Very smooth transaction and easy pickup from the store. The headphones are amazing!

Have used Richer Sounds a few times in the past. Main reasons are - longer warranty than rivals and favourable opinion of business model (employee owned). Used telesales this time and had an excellent experience. Assistant was knowledgeable and efficient, even informing me that the price had dropped that morning. All in all a great experience.

Being able to listen to different systems privately in the demo room gives them a huge advantage in customer service.

It is hard to believe how committed Richer Sounds is to mis-selling awful hi-fi equipment. I bought an expensive system from the branch on Fulham Road, London, including a CD player and amplifier by ARCAM. The first CD player did not work, then NEITHER DID THE SECOND, once replaced. Eventually, RS agreed to swap these useless British-made products for a Marantz made by people who know what they are doing, in Japan.
Now, a few months later, the ARCAM amplifier has also packed up. I am as angry as I am in despair with this expensive rip-off.
I have now paid an independent hi-fi expert to make FIVE visits to try and keep this wreckage afloat, and he is coming again today.
One gets so tired of people saying 'oh, it is a renowned brand' - of both ARCAM and Rs, but now I just expect everything to go wrong.
All of which is stressful, time-consuming... when all one wants is to enjoy one's music. Richer Sounds and ARCAM are a better advertisement for Sevenoaks hi-fi and Japanese/Chinese equipment than either could ever devise for themselves!