Richer Sounds - Distribution Reviews 

3,041
TrustScore 5 out of 5

5.0

Richer Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB


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Rated 5 out of 5 stars

Had already checked out other suppliers for my choice,just needed to get best deal & Richer Sounds were streets ahead,price wise & guarantee! Joe in Chester store answered all my queries,from purchase... See more

Company replied

Rated 5 out of 5 stars

Great service on the telephone & at Hanley store Jack and Chris👍 Delivery up to 5 days... Great communication by email and phone. Delivery in less than 48hours. Able to track. Tracy rang with ETA... See more

Company replied

Rated 5 out of 5 stars

Delivery was super quick next working day. (Mon as I ordered Friday) I received notice of the time slot within 24hrs and again the day before to confirm. The delivery was prompt and confirmed on the m... See more

Company replied

Rated 5 out of 5 stars

Ordered Tv on line with Richer Sounds.Easy process. Believed delivery would be 5 working days but was in fact 2 working days! Follow up text message confirming purchase then another message confir... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom

  • 0333 900 0093

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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5.0

All reviews

(3,041)

24,787 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent delivery

Received our delivery today with Mark and Trav, excellent communication as they called 20 minutes before. They brought the tv right into the house and even gave my husband some tips. Even made a fuss of the dogs. We have had recent issues with another company delivering TVs so bad that we cancelled altogether and bought from richer sounds so it was refreshing to not have any issues.

July 31, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Richer Sounds Delivery

Tracey and Paul arrived on schedule to deliver my Sony TV from Richer Sounds. They checked the box for any damage, took photographs and kindly lifted my old heavy TV off the sideboard and onto the floor.

July 29, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great experience with Richer sounds…

Great experience with Richer sounds delivery team. Warwick and Rob were really friendly and helpful with the delivery itself, but they went above and beyond giving me lots of installation tips for putting up my new TV. Thanks for all your help

July 31, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

The two people who delivered our TV…

The two people who delivered our TV were very courteous and carefully delivered the goods in a timely manner. We were kept well informed of progress and even got a phone call when they were 15 minutes away.

I would definitely recommend using this service.

July 30, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Brilliant delivery by Richer Sounds own…

Brilliant delivery by Richer Sounds own crew.
Rob and Warwick were punctual and very courteous.
Would highly recommend for competitive price, warranty and delivery.
Thanks again.

July 30, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

This how a delivery service should…

This how a delivery service should work, Paul and Trav text me on the delivery date with an approximate time and asked would I be there. Which was really handy as we have a very small road leading to our house, texted them back with a locals way to enter the lane (not on google maps)
They then phone saying be there in 20 mins. Perfect nice and easy service.

Richer Sounds what a fab company, online and telesales had the two tv’s in stock at really good prices no one else could match the stock or the prices.
Big thank you to all your professional staff. Norrie &Susie.

July 30, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great delivery

Very happy with my delivery from Gareth and Zak. Arrived when they said they would, were both friendly and thry quickly delivered to the living room as requested.

July 30, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Trav and Zak were kind

Trav and Zak were kind, courteous and efficient. Well done guys !

July 29, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service thanks Tracey

Great service thanks Tracey. Several days earlier than planned but messaged on the morning and phoned half hour before. Brought the TV to the room.
Thank you.

July 29, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I opted for the free 5 day delivery…

I opted for the free 5 day delivery delivered in 3 days.
My new tv was delivered by Gareth what a lovely well mannered guy he carried the tv into my lounge for me and explained all about my tv couldn’t have done more. A massive asset to Richer Sounds.

July 29, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thank you for your 5 star review!

Rated 5 out of 5 stars

Top marks for Richer Sounds

Great customer experience, efficient and friendly service from Warwick and Mark. Much appreciated

July 29, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Incredibly helpful delivery team

Incredibly helpful delivery team. Arrived promptly and phoned before arrival. Clearly explained the guarantee and process should there be any issues. Highly recommend!

July 29, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thank you for your 5 star review!

Rated 5 out of 5 stars

Trav and Zak -Tv Delivery

Trav and Zak came to deliver my Tv this morning. They rang me before and asked if they could deliver earlier than time advised. So they came earlier and followed my instructions as my property is not easy to find. They brought there in and placed in where I wanted it. They were super friendly. I was very impressed with customer service. Thanks so much.

July 29, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

There's clearly a reason I've been a repeat customer for over 40 years.

Great communication from clicking the Order button on the website through confirmation of order, confirmation of shipping, to a phone call to let us know delivery when delivery was 15 minutes away.

Nothing was too much trouble for Gareth and Mark - cheerily and willingly offering to deliver my new TVs to the exact room, even checking if I'd rather them remove their shoes.

As ever from Richer Sound, superb, courteous, quality service, which I genuinely can't fault.

July 28, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great delivery

Had a text to give me an arrival time and spot on time. Very polite with good manners. Very easy to talk to so very pleased with my delivery.

July 28, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Pleasant experience

Great service, informed of my delivery window well in advance. Delivery driver called beforehand so I could be ready for them. Carried my order into the house. Very friendly guys, happy with the service.

July 27, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

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