Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2... See more
Company replied
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See what reviewers are saying
Excellent service from the Chester team, thanks. Kit purchased and assisted with loading car. Remainder arrived on time, and I was able to adjust the home delivery easily when it turned out I couldn'... See more
Company replied
Gareth and Mark were clean and tidy, polite and accommodating when I asked to place the very large package in the conservatory.. They checked to box for damage before leaving. All in all about 5 mi... See more
Company replied
This is Customer service like no other...from cradle to grave you just cannot fault any part of the process....from ordering and delivered next day by delivery drivers that actually care about the way... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
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Gareth and Mark delivered on time
Gareth and Mark delivered on time, they called 15 minutes before arrival. They were friendly and very helpful.
The whole experience from placing the order to the delivery was great!
September 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Had a tv and soundbar system delivered…
Had a tv and soundbar system delivered by Gareth and Mark and couldn’t be happier. Very friendly and helpful.
September 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
As ever great and friendly service the…
As ever great and friendly service the delivery lads Zak and Ian were happy friendly and helpful a credit to your company great job
September 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Everything
Everything. Once again Richer Sounds gives excellent service.
September 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Delivery team message first thing with…
Delivery team message first thing with approx time. Kept me updated with accurate Eta.. Great service.. Gents we very pleasant on arrival 👍👍
September 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Our TV was delivered well within the…
Our TV was delivered well within the slotted time, we had a call to say they were 15mins away. Gareth & Mark were very friendly, polite & professional.
September 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Thank you so much to Rob ad Mark who…
Thank you so much to Rob ad Mark who delivered our TV in a timely manner, keeping us fully informed by text and phone beforehand. Could not fault the service at all.
September 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
First Class service
The delivery team Karol & Paul were excellent, offered to install purchased items and willing to answer any technical questions.
Great Service.
September 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Excellent service
Delivery team Rob and Mark were bang in the middle of the delivery window, phone calls and text messages on the day were received to assure us our delivery was on schedule. On arrival both lads were friendly and very helpful. Many thanks.
September 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Excellent communication and care by the…
Excellent communication and care by the delivery team - thank you
September 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good service. Good product.
September 10, 2026
Reply from Richer Sounds - Distribution
Thank you for your feedback and for taking the time to leave us a review.
We hope you enjoy your new purchase!
Many thanks,
The Customer Experience team
Great communication friendly and…
Great communication friendly and helpful delivery team
September 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Completely hassle-free delivery
Delivered when it was scheduled. Kept up to date with text messages and call prior to delivery. Karol and Rob delivery team were very polite, offering to bring in the TV and place where required. Very knowledgeable on product technology and set up. Thanks!
September 18, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Excellent service and delivered on time
Excellent service and delivered on time
September 11, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Delivery arrived bang on time great set…
Delivery arrived bang on time great set off lads no complaints
September 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
what I expected from Richer Sounds
Exactly what I expected from Richer Sounds. Pleasant, helpful and on time, thank you very much.
September 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Rob and Warwick were ever so courteous…
Rob and Warwick were ever so courteous and arrived on time having initially phoned beforehand 😃
September 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Logistics were very good and helpful.
Logistics were very good and helpful.
September 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Trav and Rob were really helpful
Trav and Rob were really helpful and considerate, they called ahead to let me know when they'd arrive, they carried the equipment through to the room I requested to be left in and they were very polite and helpful. Very good service thank you.
September 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Delivery service superb
Delivery service was prompt and arrived in the expected window with good communication from the delivery crew about when they were arriving.
September 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
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