New tv from Richer Sounds delivered by Gareth and Paul - very efficient as got text message from them advising of time slot, followed by tel call of exact time once they were 20 minutes away. Very pol... See more
Company replied
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New tv from Richer Sounds delivered by Gareth and Paul - very efficient as got text message from them advising of time slot, followed by tel call of exact time once they were 20 minutes away. Very pol... See more
Company replied
So pleased I used Richer Sounds to buy my new TV. Whole service from start to finish was just brilliant. It arrived less than 24 hours after I'd ordered it. Rob and Mike were fantastic handling the de... See more
Company replied
Seamless process. Text this morning confirming delivery slot. Phone call 20 mins in advance.Arrived on schedule Grant and Karol turn up. They unloaded put the TV where I needed it, had a chat signed t... See more
Company replied
Delivery team Zak & Ian provided excellent service today. They telephoned me shortly before the delivery and l was 10 minutes from home. They said no problem and were there just as l arrived home. A v... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
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Ordering off the website was straight forward. Good comms throughout and delivery was earlier than advised. The delivery team, Warwick and Paul, were polite and rang to keep me updated. Great service as before and would definitely use again 5/5.

Reply from Richer Sounds - Distribution
Expediency, helpful, polite and well spoken. Many thanks Gareth and Mark….,

Reply from Richer Sounds - Distribution
I had a TV delivered by Warwick and Paul. Excellent service and really appreciated the communication. Service like this is why I like to buy from Richer Sounds.

Reply from Richer Sounds - Distribution
The delivery was made on schedule and communication was very efficient. Gareth and Mark were very courteous and respectful of our property. Excellent service.

Reply from Richer Sounds - Distribution
Purchased my LG OLED television and soundbar from Sebastian at Leicester store. What a wonderful person, he gave me great advised and made my shopping experience feel effortless. Definetly will be recommending this store to my friends and family.

Reply from Richer Sounds - Distribution
Zak and Ian were really great - good communication, just great service! Thank you!

Reply from Richer Sounds - Distribution
Zak and his co-worker were excellent. They called beforehand, to say when they were coming to make the delivery. They arrived when they said they would, they were polite and friendly. They also gave me some sound advice about the TV and soundbar, and on how to set it up.
So yet again, Richer Sounds have provided me with excellent service.
I have used RS several times over the years. They are my go to company.

Reply from Richer Sounds - Distribution
From ordering to delivery - a seamless professional service. A great service from Zac and Ian who delivered our TV. They changed their delivery schedule on the day to ensure it was delivered at a time when I was in to receive it.

Reply from Richer Sounds - Distribution
Awesome guy who kept me very well informed and helped me with getting item to location as I’m recovering from injury - very kind, prompt and efficient. Highly recommended.

Reply from Richer Sounds - Distribution
Cannot fault the service from ordering my TV on Saturday afternoon over the phone to it being delivered today just 72hours later free of charge and the delivery man was extremely helpful. All in all would not go anywhere else to make a purchase.

Reply from Richer Sounds - Distribution
Great product at the best price! Good delivery too.

Reply from Richer Sounds - Distribution
Zak and Ian were early - they delivered a 65” TV straight into the lounge. Very polite and friendly - told me that if I have any problems to give them a call - customer friendly.

Reply from Richer Sounds - Distribution
Zak and Ian rang before as they were going to be early to see if it was ok to deliver early rather than tell me they were coming early.
Very courteous and polite and put the package where I wanted it.
Top lads

Reply from Richer Sounds - Distribution
The staff, product and pricing are all brilliant, but the delivery service left a bit to be desired.
Furdeco delivered the TV but it had received significant damage in transit and had to be returned. From looking at their reviews, there are repeated incidents on TVs being damaged in their care. For a 5 star service, I would urge Richer Sounds to find an alternative delivery service for fragile items.

Reply from Richer Sounds - Distribution
I was advised of the expected delivery time by text. This was then followed up by a p/call from Trav who said he would arrive in 20 mins.
Trav was very polite, friendly and courteous, taking his shoes/boots off in the hall, before placing the item (tv) on the carpeted lounge.
The package was clean and undamaged.
Excellent Customer Service from Richer Sounds delivery.

Reply from Richer Sounds - Distribution
Excellent customer service from the Richer Sounds delivery team, Trav and Rob.
Phone call to confirm time, volunteering to take shoes off at the door, very polite and friendly; all adding up to a good delivery experience and a very satisfied customer.

Reply from Richer Sounds - Distribution
Gareth and Mark arrived when they said they would. They were very polite and courteous.

Reply from Richer Sounds - Distribution
Great experience from start to finish. Delivery guys Trav and Rob were very professional, even suggesting some tips on unpacking and setting up the television.

Reply from Richer Sounds - Distribution
Very quick and efficient. Top class customer service as usual.

Reply from Richer Sounds - Distribution
Zak was very friendly and took great care in delivering the item in the wet weather, thanks Zak

Reply from Richer Sounds - Distribution
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