Email the night before with 3 hour delivery slot for following day. On day of delivery SMS with two hour slot and link to track how many jobs prior to mine. 20 mins prior to deliver telephone c... See more
Company replied
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See what reviewers are saying
Driver phoned ahead and explained process. Very friendly and un-rushed. The store phoned the next day to check everything was okay. I had a technical query and after checking we'd done the basics... See more
Company replied
Craig at the Chester store provided brilliant customer service, both pre and post sale and I would happily recommend Richer Sounds without hesitation. Trav and Mark delivered my new TV today. They wer... See more
Company replied
Trav and Mark were spot on..arrived in the time slot having given us 30 mins notice....offered to take off thier shoes before coming in the house...both very polite and efficient...took pics of the de... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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We had to have a specific delivery time…
We had to have a specific delivery time and Trav and Rob went out of their way to accommodate us. Thank you.
April 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Tracy and Rob courteous and efficient
Tracy and Rob courteous and efficient. Thanks
April 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Gave good service from time of ordering…
Gave good service from time of ordering to delivery. Was given time estimate on the day and delivery driver called nearer the time to say they were on their way
April 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Huge thanks to Trav and Rob for the…
Huge thanks to Trav and Rob for the seamless delivery of my new TV! They were fast, polite, and handled the equipment like it was their own. Zero stress and great communication. Highly recommend this duo for any big deliveries!"
April 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Top class service from Gareth and Ian
Top class service from Gareth and Ian. Overcame the location difficulties with ease and arrived on time. Excellent communication and polite throughout. They are a credit to RicherSounds. Highly recommend this service to others 👍🏼
April 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reliability from start to finish
Great communication from the delivery driver Gareth before delivery, and very polite on arrival. Excellent service and reliability from the very start of purchase from Richer Sounds.
April 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Delivery
Great company, competitive prices and delivery prompt and efficient with a friendly delivery driver.
April 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
5-star service
5-star service! Super fast delivery and great communication. They called ahead to coordinate the timing, and Tracy and Rob from the delivery team were incredibly helpful, bringing the package right into the house for us. Highly recommended.
April 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Tracy ,Rob courteous and professional…
Tracy ,Rob courteous and professional in every aspect of the delivery process, thanks again.
April 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Rob and Tracy
Rob and Tracy, delivery team, many thanks. Excellent service.
April 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service and price.Excellent…
Excellent service and price.Excellent communication from purchase to delivery
April 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Excellent delivery service from start…
Excellent delivery service from start to finish. The TV arrived right on time, was handled with great care, and the delivery team was professional and courteous throughout
April 17, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Unwise to shop anywhere else
I use Richer Sounds exclusively as it combines first class product knowledge with good old fashioned customer service and excellent pricing. In addition it was delivered by Rob a staff member who gave me excellent advice about setup and also how to look after the screen. Highly recommended.
April 20, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
1st experience with Richer Sounds…
1st experience with Richer Sounds excellent.
Delivery of TV on time by a really friendly & helpful young man.
Would definitely use this company again and recommend.
April 17, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Our delivery drivers Karol and Paul…
Our delivery drivers Karol and Paul were brilliant. Excellent customer service throughout. Polite, friendly and went out of their way. Checked where we wanted the tv put in the house and made sure it was safe and stable. Would definitely recommend!
April 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Efficient & Trustworthy. We always use Richer Sounds due to…
We always use Richer Sounds due to their expertise, efficiency, trustworthiness & personal social skills.
Delivery today was fast & efficient. Very helpfully they called to give us a 15-20 min window within the previous 3 hour window the day before.
April 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great delivery service from Zak and…
Great delivery service from Zak and Ian.
Called 20mins before delivery and placed TV where I asked
April 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Excellent communication
Excellent communication and delivery service. Both Zak & Ian couldn't have been more helpful or friendly. Very professional, polite and efficient.
Really good to see that excellent customer service is still important to some companies.
April 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer sounds delivery service
Trav and Rob delivered our tv on Tuesday the guys were very professional and polite . Makes a change from some delivery companies. Richer sounds these guys are a credit to your company.
April 14, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Just the creme dela creme for shopping…
Just the creme dela creme for shopping experience, from the simple and clean website, the personable communications, super quick, professional yet friendly delivery team, Warwick and Karol were brilliant, would not hesitate to use RS again , also best price and free 6y warranty 🫶
April 13, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
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