Email the night before with 3 hour delivery slot for following day. On day of delivery SMS with two hour slot and link to track how many jobs prior to mine. 20 mins prior to deliver telephone c... See more
Company replied
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See what reviewers are saying
Driver phoned ahead and explained process. Very friendly and un-rushed. The store phoned the next day to check everything was okay. I had a technical query and after checking we'd done the basics... See more
Company replied
Craig at the Chester store provided brilliant customer service, both pre and post sale and I would happily recommend Richer Sounds without hesitation. Trav and Mark delivered my new TV today. They wer... See more
Company replied
Trav and Mark were spot on..arrived in the time slot having given us 30 mins notice....offered to take off thier shoes before coming in the house...both very polite and efficient...took pics of the de... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
Asks customers to review
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Zak and Ian was so helpful thank you…
Zak and Ian was so helpful thank you very much
May 4, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Gareth & Rob (Northwest delivery)
Gareth & Rob (Northwest delivery) are a credit to your company. Professional and very courteous, nothing was too much trouble for the guys.
Please pass on my thanks
Steve
May 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Great timing good communication from…
Great timing good communication from start to finish nice guys very polite and respectful .
May 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
TV Delivery
Good comms on the day. Delivery no problem at all. Nothing too much trouble for either of Warwick or Mark. Top job 👍
May 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very clear and good communication
Very clear and good communication about this delivery, had an email with an adjusted time nearer the date, and a call when 15 mins away.
May 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Warwick & Mark
Warwick & Mark provided excellent delivery service, phone to say they would deliver in next 30 mins & TV arrived soon after. Handled with care & very cheerful 😀
May 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Seamless service- early notice of the…
Seamless service- early notice of the delivery, TV put where we needed it & service with a smile- thanks guys!
May 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
On time no fuss
The delivery was 5 minutes early, the delivery guy put the big box, in the spot I cleared. They were in and out in a couple of minutes
May 19, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very good customer service and delivery experience
Driver phoned ahead and explained process. Very friendly and un-rushed.
The store phoned the next day to check everything was okay. I had a technical query and after checking we'd done the basics correctly he researched the answer and emailed some ideas later. Impressive customer service.
May 19, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Delivery was clearly communicated…
Delivery was clearly communicated before the date/time.
Karol and Paul delivered efficiently and provided knowledge to help with the initial setup, even though installation wasn't required.
May 19, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service
Fantastic service, highly recommend!The delivery was absolutely spot on. The team was incredibly helpful, super friendly, and arrived right on time. They even called me beforehand to confirm and helped carry everything inside without any issues. Amazing experience, I highly recommend them!
May 20, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for taking the time to leave us your feedback, and for the kind words about the delivery experience as well as the team. I will make sure this is passed on to them.
I did note that the review was scored as a two star, and feel that from your overwhelmingly positive comments that this may be an accidental oversight. Should there be aspects of the service where you feel we can improve however, we're always keen to hear more, so feel free to get in touch via the below address..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
5 Stars to Gareth and Ian
Top delivery service from Gareth and Ian delivering a heavy large TV with care, attention and friendliness. A credit to Richer Sounds. 5 Stars.
May 19, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Arrived exactly when they said it…
Arrived exactly when they said it would, delivered with care and fantastic communication. Wouldn’t hesitate to use again. Highly recommended.
May 20, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Online TV Purchase
From start to finish, a great experience and the delivery team of Trav and Rob were excellent. First class customer service.
May 20, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Warwick and Mark delivered my new TV
Warwick and Mark delivered my new TV. They were brilliant, ringing to let me know when exactly they would arrive and then quickly getting the tv into the house. Great Richer Sounds service as always
May 20, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Brilliant communication prior to…
Brilliant communication prior to delivery and on day of delivery. Really lovely guy who delivered. Handled with care and very respectful of property. Great chat and customer service. Highly recommend
May 20, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Great service
Stuart in Liverpool sales team was excellent - he called me following my initial email enquiry, answered all my questions about specifications of several different models, provided quotes and price matched my final choice.
Communication regarding delivery was excellent - email the night before, text on the day and phone call 20 mins before arrival. The item was delivered on time by Karol and Paul, who were very pleasant and professional.
May 20, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service.
excellent service from Rob and Trav. Arrived on time and were most helpful.
April 8, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
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