Email the night before with 3 hour delivery slot for following day. On day of delivery SMS with two hour slot and link to track how many jobs prior to mine. 20 mins prior to deliver telephone c... See more
Company replied
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See what reviewers are saying
Driver phoned ahead and explained process. Very friendly and un-rushed. The store phoned the next day to check everything was okay. I had a technical query and after checking we'd done the basics... See more
Company replied
Craig at the Chester store provided brilliant customer service, both pre and post sale and I would happily recommend Richer Sounds without hesitation. Trav and Mark delivered my new TV today. They wer... See more
Company replied
Trav and Mark were spot on..arrived in the time slot having given us 30 mins notice....offered to take off thier shoes before coming in the house...both very polite and efficient...took pics of the de... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
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Great experience from start to finish…
Great experience from start to finish purchasing from Richer Sounds. Kept up to date with delivery schedules. Very polite and helpful drivers (Trav & Paul).
Great to see that Richer Sounds also support Easyfundraising so earnt a local charity some funds.
May 7, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great communications
Text with ETA day before.
Gareth telephoned 30 minutes before he delivered the TV.
Left it in the lounge and took photos to confirm no damage.
Excellent
May 6, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Excellent price and quick, friendly delivery.
First of all the the price of the TV ordered was excellent. Delivery was quick and the delivery drivers were very courteous and a credit to the company
May 6, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great communication and very polite
Great communication and very polite. Well deserved 5 stars.
May 6, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
1st class service from start to finish
1st class service from start to finish. Kept informed at all stages. Couldn't ask for more.
May 6, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Really friendly and helpful
May 6, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Excellent service and delivery
Excellent service and delivery. Gareth and Paul were friendly and professional.
April 30, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Very politinyte and helpful delivery driver
Very polite and helpful delivery driver
No problems 😊
May 5, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Perfect!
Gareth provided updates as he approached and let me know when he was 30 minutes away. He then carried the tv to my room of choice. Super-efficient service!
May 5, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
I would say one of the best customer…
I would say one of the best customer service in this specific industry, every time I phone for update on our order, Richer Sounds staff was amazing. Just because of this, I would never use any other company for my next big purchase.
April 27, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Gareth contacted me to give me the time…
Gareth contacted me to give me the time slot, texted again to inform when he would be arriving and rhen arrived spot on. He was very friendly and helpful. Excellent customer care.
April 29, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Great experience buying a tv from…
Great experience buying a tv from Richer Sounds. Communication and the speedy delivery was top notch. Decent delivery guys as well.
May 1, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
The tv was delivered on time and we got…
The tv was delivered on time and we got a text from Gareth and Mark to say they were 15mins away. A very good service and I am very pleased with the service.
May 1, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service from Richer Sounds
Excellent service from Richer Sounds. A huge thanks to Zak and Mark for the smooth and professional delivery. Highly recommended
April 30, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Another great experience in purchasing…
Another great experience in purchasing a TV, coupled with a speedy delivery. Richer sounds never fails to deliver quality service each and every time. Gareth & Paul delivered my new 65” TCL with very good communication from start to finish. Polite, smart and very professional. Well done to whole team!
April 30, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great delivery experience
The delivery was on time and well within the time frame quoted. The delivery guys, Gareth and Rob, were friendly and helpful. Very happy with the delivery service
April 29, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
I purchased a TV and soundbar online…
I purchased a TV and soundbar online and everything from start to finish has been brilliant, almost daily updates and delivered within timescale given, the two delivery drivers Mark & Zac were also spot on, rang to say they were on their way, brought everything into the hall, offered to move it into the living room, explaining what to do if I had any problems with the goods AAAAA Richer sounds!! Great prices too!
April 29, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Delivery on time
Delivery on time, always use richer sound for any tv purchase, highly recommend, well done guys
April 29, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Great delivery delivered with care.
Great delivery delivered with care.
Great service from Richer sounds as usual as I have previously purchased TVS and my Hifi and would highly recommend Richersounds .
April 29, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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