Email the night before with 3 hour delivery slot for following day. On day of delivery SMS with two hour slot and link to track how many jobs prior to mine. 20 mins prior to deliver telephone c... See more
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See what reviewers are saying
Driver phoned ahead and explained process. Very friendly and un-rushed. The store phoned the next day to check everything was okay. I had a technical query and after checking we'd done the basics... See more
Company replied
Craig at the Chester store provided brilliant customer service, both pre and post sale and I would happily recommend Richer Sounds without hesitation. Trav and Mark delivered my new TV today. They wer... See more
Company replied
Trav and Mark were spot on..arrived in the time slot having given us 30 mins notice....offered to take off thier shoes before coming in the house...both very polite and efficient...took pics of the de... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
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Trav and Mark were spot on..arrived in…
Trav and Mark were spot on..arrived in the time slot having given us 30 mins notice....offered to take off thier shoes before coming in the house...both very polite and efficient...took pics of the delivery location....all done in minutes!....great lads.5 star
May 19, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
FAULTLESS. PERFECT SERVICE.
Email the night before with 3 hour delivery slot for following day.
On day of delivery SMS with two hour slot and link to track how many jobs prior to mine.
20 mins prior to deliver telephone call to say they will be with me in 20 minutes.
The delivery guys were friendly, respectful of property and placed items in room where requested. PERFECT 5***** service.
Thanks, that's why I always use Richer Sounds for TV and hifi purchases.
May 19, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Brilliant and friendly service
Brilliant and friendly service. Delivered 98" TV to my house with care. 5 Stars.
May 19, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Great delivery of my new product
Great delivery of my new product, Gareth rang to inform me he was 20 minutes away, which was a great help.
Gareth was polite and courteous of my property, taking his shoes off when entering.
My first order with Richer Sounds, great prices and a great service....thank you.
May 19, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Excellent service, lads telephoned when they were on their way. Arrived bang on time very polite and friendly.
May 18, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
The delivery guys were super friendly…
The delivery guys were super friendly and very helpful and gave me some good tips about handling tv. They were very polite when they rang to say they were close by and arrived on time.
May 18, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Delivery team polite
Delivery team polite, and informative.
A text around 30 mins before would have earned 5 stars.
May 18, 2026
Unprompted review
Great Service
I bought my previous TV from the Prestwich branch so I went back as I wanted a 55" TV. The service was really good and the Sales Advisor, Ellis, was really helpful and knowledgeable. The delivery guys, Trav & Mark, were very obliging. I would definitely recommend buying from Richersounds.
May 11, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Fantastic guys
Fantastic guys. Couldn't be more helpful. Arrived on time---even phoned to confirm their time of arrival. Best delivery service I've ever had. Can't fault them in any way at all. Cheers guys. Really appreciate you
May 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Rob and karol lovely guys and did a…
Rob and karol lovely guys and did a great job unloading my purchase
Credit to richer sounds business
May 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Great customer service and delivery
Craig at the Chester store provided brilliant customer service, both pre and post sale and I would happily recommend Richer Sounds without hesitation. Trav and Mark delivered my new TV today. They were very kind, pleasant and helpful and also had a great sense of humour, which is always welcome.
May 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Trav and Mark were on time
Trav and Mark were on time, they were very pleasant and understanding. They handled my product with extreme care, I would recommend them always.
May 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
We ordered a new Samsung Q990F Soundbar…
We ordered a new Samsung Q990F Soundbar for delivery on Thursday 14.05.26 for delivery after 9am, I was awake at 8am & the Delivery company sent me a message saying they would be here for 8:15. They arrived and the 2 men were very friendly and did a great job bringing my package into the house, the main man recognised us a he delivered our Hisense tv last year. So all in all were very happy with the delivery company and Richer Sounds.
May 14, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service... again
The whole proved was brilliant from start to finish. Staff in store were great and the delivery arrived on time. The delivery guy Karol was really nice, polite and helpful
May 14, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Gareth and Paul were great
Gareth and Paul were great. Made easy work of a tricky delivery. Television delivered before due date. Excellent service,
Regards
May 12, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Gareth and Paul delivered our TV this…
Gareth and Paul delivered our TV this morning and thy were very polite and friendly not open TV as yet but was happy with delivery kept me informed
May 14, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Friendly and efficient
Friendly, helpful and respectful. Called ahead to make sure everything was ok and took the time to place the delivery in the living room rather than just drop it off at the door.
May 14, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Excellent and Great service Garth and Paul were…
Great service competitive prices Garth and Paul were professional friendly on time and gave us a 15 min alert
1 st time lve perchase from richer sounds and would recommend them
May 13, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Absolutely amazing
Absolutely amazing. Really nice guy who delivered my t.v. Very polite and accommodating. Richer sounds have been truly professional as always. Goods arrived ahead of expectations. Have dealt with them in the past. Fully recommend.
May 13, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Thanks Zak & Ian!
Zak and Ian delivered the order with care and humour. Very good delivery experience, wouldn’t hesitate to recommend
May 13, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
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