Richer Sounds - Exeter Reviews 

3,058
TrustScore 5 out of 5

4.9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Rated 5 out of 5 stars

First and foremost, we knew very little about hifi tech until we met Nick. Now we know a little bit more, our visit to Exeter Richer Sounds was very informative. What we installed at home was a super... See more

Company replied

Rated 5 out of 5 stars

Wonderful customer service. It began with a telephone call to ask about parking as bringing 98 year old with us and didn’t want her to walk too far. Very pleased to hear about on site parking. The ser... See more

Company replied

Rated 5 out of 5 stars

We knew we wanted a particular Tv; it was available at John Lewis with 5year guarantee & at Richer Sounds with a 6year guarantee so we chose the latter. We paid £10 extra for next day delivery. De... See more

Company replied

Rated 5 out of 5 stars

We’re very pleased with our new audio equipment. The chance to try out options in the demonstration room made all the difference as we ended up with completely different options to where we started. S... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom

  • 0333 900 0061

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,058)

25,159 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service as usual

Great service as usual, item wasn’t in stock but they ordered it in overnight and phoned the next day to say it was available (was more convenient for me to collect rather than have delivered to home which they also offered). Great store, friendly staff, great prices. Can’t ask for any more.

June 10, 2026
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Reply from Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Nick who answered every question and…

Nick who answered every question and gave me good information so I ordered over the phone there and then. I would recommend Richer Sounds for any appliance you might need. I shall certainly buy from them again when I need something

June 9, 2026
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Reply from Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Mark and Pete very helpful in Exeter

Mark and Pete very helpful in Exeter. Also have a good knowledge about hdmi cables and cinema room set ups.
In fact all the staff have been exceptional. Including sorting problem with a remote control.

June 7, 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

A Great Shoppibg Experience

So happy to go to Richer Sounds and get what we wanted. The guys were so helpful and polite, knowledgeable too. The actual place has parking too if needed and the deal for guarantee for 6 years at £30 was superb. Delivery was next day. A great shopping experience.

June 3, 2026
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Reply from Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Always a good experience...

Such a great, professional team to deal with in Exeter.

Everyone always friendly and knowledgeable which is so helpful when you are narrowing down a selection.

Definite shout out to Nick who always goes the extra mile when I contact him for a purchase.

Customer service 100% and great company.

June 1, 2026
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Reply from Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Customer Service at its best!

Contacted the Exeter store re purchase of LG TV. Wanted to buy now to take advantage of the sale price but arrange delivery in a few weeks. Not a problem.

Great customer service.

May 29, 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

We bought 2 things

We bought 2 things. These were successfully delivered and are now installed. We are delighted.

May 28, 2026
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Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Richer Sounds really know the product…

Richer Sounds really know the products inside out. Mark at Exeter spent quite some time with me on the phone professionally answering lots of questions. I really feel like I have the right TV for me at a really great price.

May 28, 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

No pressure selling

No pressure selling. Good advice on different makes of TV. Delivery was excellent, on day and time agreed. Would certainly use Richer Sounds in the future. Thank you

May 25, 2026
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Reply from Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Had bought a Technics record player…

Had bought a Technics record player which, just over a year, went seriously wrong. RicherSounds got it collected. Several weeks, no info, then they informed me they were waiting for parts, a few days later I was informed they were sending a new one, they have, wow!

May 7, 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

I had researched surrounds because I…

I had researched surrounds because I had to replace my Panasonic which was fantastic, went to richer sounds and they were great , they have the one I wanted on display but it was ordered and delivered to me and if I didn’t like it I could send it back, that wasn’t necessary it sounds great and richer sounds are always helpful when I go there .

May 3, 2026
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Reply from Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

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