Amazing service. I'd been looking into buying a Blu-Ray player and emailed my local store (Exeter) to ask if it would be possible to have the Sony UBPX 700K put back for me for my week off. The... See more
Company replied
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Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds... See more
Company replied
Went to pick up some reserved headphones, I didn't realise the shop wasn't open until 11 and I arrived well before that. The guy inside kindly let me in early to pick up the headphones. Always friendl... See more
Company replied
I’ve been a customer of Richer Sounds for 16 years now having been a customer of Bromley, Romford, London Bridge and most recently Exeter, and there are a few reasons I keep returning, the biggest of... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom
- 0333 900 0061
4.9
Excellent
3K reviews
Asks customers to review
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Excellent service as usual from Richer…
Excellent service as usual from Richer Sounds - always the best!
February 16, 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Have purchased several tv sets from…
Have purchased several tv sets from richer sounds.
Would only consider them or John Lewis because of their customer service.
Highly recommended
February 16, 2026
Reply from Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
Very polite informative guys I spoke…
Very polite informative guys I spoke to! A pleasure to deal with. Saved me around £500 by talking me into the necessary tv for my needs which another well know company nearly talked me out of!
Brilliant company :-)
February 14, 2026
Reply from Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
Very competitive prices and service
Very competitive prices and service. A six-year guarantee too.
February 14, 2026
Reply from Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Refundable insurance premium if no claim
We had a 6 year insurance on a Humax, refundable if no claim. We asked for a refund after 6 years and got it instantly
February 14, 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Have used Richer Sounds for many years…
Have used Richer Sounds for many years and have always received good service.
Although after saying that, I purchased the latest Humax aura set top box and had a couple of issues with it. So I phoned yourselves in the hope that I would get the normal helpful advice and was told that you had none of this model on site and best to contact Humax!
February 9, 2026
i just love Richer sounds
i just love Richer sounds! its one of the few shops left where you're made to feel special and appreciated as a customer
January 25, 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The ordering was very easy and the…
The ordering was very easy and the parcel arrived on time!
February 10, 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent price and great advice and…
Excellent price and great advice and service. Nick and Mark are brilliant.
February 10, 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, great to read you were happy with our service.
Great service at the Exeter shop with…
Great service at the Exeter shop with Nick.
A bit of a hiccup with there carriers, but all sorted now.
All set up now by there installer, and very happy with system.
February 9, 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Brilliant service from Exeter shop !
February 7, 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Always a awesome experience perience when…
Always a awesome experience when visiting richer sounds professional and highly knowledgeable staff are polite and welcoming amazing products to.
February 6, 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Excellent staff
Spoke to Mark at Exeter about a Hisense 50" TV and was given honest advice about my choice. They did not have one in stock but had a 55" one. The price on the website was apparently a mistake offering £50 off but he very kindly honoured it and so got a 55" for the price of a 50" one.
Asked if it needed a soundbar and instead of upselling me one was told they have good sound and to see if I was happy with it before buying one. Refreshingly honest staff.
Not the first time using Richer sounds and wont be the last, other retailers could learn a lot from their staff.
Thank you
February 6, 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
My husband & I werer looking to be able…
My husband & I werer looking to be able to play and enjoys our LP's - vinyl as our son reminds us. The staff were most helpful and the product we bought has lived up to all expectations. The sound is wonderful and more than justifies hanging on to treasured albums for way back when.
February 4, 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Great service
Great service. No hard sell just given space and time to listen and decide
February 6, 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful and years of knowledge on…
Very helpful and years of knowledge on products they sell.
February 6, 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review!
Parking available
Parking available, although not many spaces and quite tight to get into.
Very helpful and friendly salesman/manager, Pete.
February 6, 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review!
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