Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... See more
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The staff in the Exeter shop were courteous, helpful and gave me an excellent deal without any fuss or hard selling. The shop had a great range of goods and I got exactly what I wanted at first visit... See more
I initially emailed the Exeter store asking about the item and I got a very quick reply from Steve confirming the item was in stock and could be delivered the following day. After a short exchange I... See more
Company replied
Helpful, informative and professional advice from the member of staff who served us. Willing to answer all our (sometimes naive) questions. Made our decision of which tv to purchase easy.
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom
- 0333 900 0061
4.9
Excellent
3K reviews
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Organised & knowledgeable
Organised, welcoming & knowledgeable. My requested set up was ready on arrival & I was given time (& tea 😎) so that I could play with it on my own in the demo room.
Mark in Exeter was great, thanks.
Also I like that the company is employee owned & that they are treated with respect.
April 8, 2026
Reply from Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
From the moment we walked in the door…
From the moment we walked in the door we were treated with curtesy and a very good understanding of our needs. Lloyd was very knowledgeable and helpful.
April 6, 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent customer service
I rang the Exeter branch on bank holiday Monday to ask advice regarding a couple of items. It is lovely to actually speak to a real person who answers the phone and is knowledgeable about products. I ended up ordering, and Peter advised delivery could be up to 5 days. My order arrived the following day. It's always a pleasure buying from Richer sounds as it's easy and fuss free.
April 6, 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Excellent advice and service
Having just received a record deck as a present from my children it was soon patently obvious that neither my speakers nor headphones were going to connect and I was left with only the sound generated by the deck.
Off to Richer Sounds who not only have free parking but give you the very best advice you can get.
Today after about a fortnight of worry I now have music to my ears and connected exterior speakers. The accessories to make this happen didn’t come cheap but it was well worth it for knowledge these guys have and a big thankyou to Nick that I am now listening to an LP without my wife shouting up the stairs “turn that bleep bleep racket down”
10 out of 10 for your help
April 13, 2026
Unprompted review
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent staff and service
Excellent staff . Wise comparison to a product they did not have in stock
Very friendly.
Will use again
April 4, 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Very helpful in advising us on our new…
Very helpful in advising us on our new tv purchase. I’m very particular and ask a lot of questions, nothing was too much trouble, Steve especially. Won’t go anywhere else for audio and visual.
April 1, 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Good experience
Look after your staff in Exeter they are very helpful and knowledgeable about the products. We had a very good experience coming to Richer Sounds. We were recommended to you and will not hesitate in recommending you to others. Very happy customer
March 26, 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Great service again from Mark at Richer…
Great service again from Mark at Richer Sounds Exeter.Great 24 inch T V a wall mount.
Good delivery from DPD.
Thanks again Barry Wellington Somerset
April 3, 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, great to read you were happy with our service.
Excellent service with great advice on…
Excellent service with great advice on the TVs
Good explanation on the QLED tv.
Nick was helpful with good knowledge on the subject.
April 3, 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Fantastic Service
After 20 years service my Cambridge Audio amp and CD player (also bought from Richer Sounds) finally failed and was swiftly replaced. The store in Exeter was more than helpful answering emails promptly and reserving my equipment choice for later collection that day. Very happy customer.
April 3, 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very very helpful staff.
April 2, 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service in the shop and great…
Great service in the shop and great free delivery and a reliable delivery company who delivered on time and very helpful
March 28, 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
great service
good service with online shop to include shop pick up for extra help if needed before using .
March 27, 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Communication!
When I called to ask about availability of two items, it wasn’t made entirely clear when I could pick them up, so I made an unnecessary journey. However, the shop arranged for delivery in a couple of days. Also, when I enquired about a free Chord cable with the Roksan Caspian amp that was advertised I was told that wasn’t so - when I checked after getting home, it was still advertised on the website. Having said that, I was given a free optical cable because of my trouble, as well as honouring an in store price for the Attessa CD transport which was less than the advertised price, so all in all I was happy!
March 28, 2026
Decent staff 👌 Knew what I wanted and…
Decent staff 👌 Knew what I wanted and had it in store.
March 28, 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Really impressed with the team at…
Really impressed with the team at Richer sounds, very knowledgeable and extremely helpful. Would definitely purchase from Richer Sounds again.
March 7, 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Knowledge
I always find the knowledge and helpfulness at Richer Sounds to be second to none.
March 26, 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Brilliant advice and customer service…
Brilliant advice and customer service from Pete in Exeter. Great deal on a superb TV, delivered within 24 hours!
March 24, 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
An excellent retail experience
Prompt attention with focused answers which saves time and effort.
Selected appropriate equipment near to my price guide.
Spent time on how to set up my purchase which i subsequently found useful.
Overall a very good experience.
March 24, 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful and informative
March 23, 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
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