Great in person at your exter store. My kids had a great time on the F1 simulator whilst we discussed and bought some new speaker with Peter. Your showroom staff member Peter has great knowledge and... See more
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I recently purchased from Richer Sounds and was extremely impressed with the service. The staff were friendly, welcoming, and very knowledgeable, taking the time to answer all my questions and provide... See more
Usual great interaction with Richer Sounds staff prior to purchase. Very pleased with my subsequent purchase from them - great price and excellent guarantee period. Delivery adjusted to suit my requir... See more
Company replied
Had asked to be able to audition two turntables which I had shortlisted , with the advice of staff at Exeter over the phone. On arrival I was taken to the dem. room where the turntables had been set... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom
- 0333 900 0061
4.9
Excellent
3K reviews
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The staff and the manager was great
The staff and the manager was great
Nothing was a problem for them and very engaging
Helpful but not over pushy
July 25, 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Really nice people to do business with
July 24, 2026
Reply from Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Very pleased
Very pleased with the assistance I received on the telephone to the Exeter shop. TV I was looking for was out of stock for next day delivery but I was recommended a slightly more expensive make. Received it next day and delighted with it! The only reason I haven’t given 5 stars is that I had to ring again to chase the email receipt.
July 23, 2026
Reply from Richer Sounds - Exeter
Thanks for the generally positive feedback and great to hear you are happy with the purchase of course! Apologies that the receipt was not received when you made the purchase however, you shouldn't have had to chase this, and we will raise with the store.
Best wishes
The Customer Experience Team
Being able to audition in my own home a…
Being able to audition in my own home a game changer. Your demonstration studio is valuable but testing with home acoustics and the rest of my setup is the real deal
July 23, 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Nick was very helful at your Exeter…
Nick was very helful at your Exeter branch. delivery fast and efficient, pleased with tv.
July 18, 2026
Reply from Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
Clear advice on tech and a good price…
Clear advice on tech and a good price very knowledgeable
July 17, 2026
Reply from Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
100%
Helpful advice and brilliant service from start to finish from Pete at Richer Sounds. Nothing was too much trouble.
July 14, 2026
Reply from Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Exeter
Thank you for your 5 star review!
Exeter branch.I recently purchased a Samsung Q990F…
I recently purchased a Samsung Q990F sound bar using click and collect.The staff at the Exeter branch rang me when it was in and told me of the parking behind the shop.The person that served me was polite and helpful.He helped me carry the heavy box to the car.Good service.
July 17, 2026
Reply from Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
the only place to buy
the only place you should purchase your tv from
staff that know what there selling 6 year guarantee free delivery whats not to like
July 15, 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, great to read you were happy with our service.
First time customer
Excellent price; really knowledgeable, friendly and helpful staff made the buying experience easy. Delivery driver also on point. Box was damaged on arrival but he explained he would report it and we received a follow up from the courier firm ensuring the TV was okay.
July 14, 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Helpful staff and courteous
Helpful staff and courteous, even though just a small accessory purchase.
July 13, 2026
Reply from Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service from the staff on the…
Excellent service from the staff on the phone and quick delivery once ordered.
July 13, 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review!
Very informative and tailored our new…
Very informative and tailored our new TVs to meet our specific requirements.
July 10, 2026
Reply from Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
Great customer service and very…
Great customer service and very knowledgeable regarding the product they are selling. Steve was first class in his interaction with us and was so helpful.
July 12, 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Used Richersounds Exeter for years and…
Used Richersounds Exeter for years and will continue to use them all the staff there are so helpful ✅
July 7, 2026
Reply from Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
had a problem with my amp
had a problem with my amp. it was exchanged immediately without any fuss. Also a very friendly and helpful frontline.
July 7, 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
A lot of help
A lot of help, my electrician fitted the bracket and said what will you do if they don't help with the TV and speakers. I said I would pray at the shik mosque, that was his last client. My mate from richer sounds came around and fitted the TV and speakers to the wall brackets. I am 62 years old and would have been impossible on my own. Enjoyed England qualifying for the semi final and the men's final at Wimbledon. Many thanks Martin
July 6, 2026
Reply from Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
Great customer service excellent price.
July 13, 2026
Unprompted review
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
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