Amazing service. I'd been looking into buying a Blu-Ray player and emailed my local store (Exeter) to ask if it would be possible to have the Sony UBPX 700K put back for me for my week off. The... See more
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Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds... See more
Company replied
Went to pick up some reserved headphones, I didn't realise the shop wasn't open until 11 and I arrived well before that. The guy inside kindly let me in early to pick up the headphones. Always friendl... See more
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I’ve been a customer of Richer Sounds for 16 years now having been a customer of Bromley, Romford, London Bridge and most recently Exeter, and there are a few reasons I keep returning, the biggest of... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom
- 0333 900 0061
4.9
Excellent
3K reviews
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Helpful and patient staff
Despite having a few problems with our first TV (ex display) purchase - the staff at Richer Sounds were helpful and patient and assisted us with a suitable replacement - so thank you
We would recommend shopping here and will no doubt visit again
February 2, 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
I’ve been a customer for many years and…
I’ve been a customer for many years and have full confidence I will always receive professional advice.
February 1, 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
fantastic service very knowledgeable of…
fantastic service very knowledgeable of there products.staff are very approachable to ask for details about a product and for help to order what you want.
February 2, 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Had demo in the Exeter shop and…
Had demo in the Exeter shop and received good service. Bought some speakers and an amp. Mark advised me and was excellent. Would definitely recommend.
January 20, 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review!
Nice calm setting
Nice calm setting, friendly staff, no sales pressure, features of model clearly explained, a cheaper model was suggested if I wanted the same sound but with fewer options. Came away pleased with my purchase.
January 31, 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service from people that know…
Great service from people that know what their talking about. Would'nt buy anywhere else. Thsnk you.
December 14, 2025
Reply from Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
Went to the shop got help from…
Went to the shop got help from assistant i think he was the manager,he was a great help and very informative,took time to answer any questions we had and alround great service.
January 31, 2026
Reply from Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
Excellent customer service
Excellent customer service we had to order our speakers that was on a Saturday and by Tuesday we had received them
January 31, 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Brilliant customer service
The staff had everything set up for my projector demo when I arrived and couldn’t have done more to make it better. Helpful, considerate, knowledgeable and friendly.
January 31, 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
An Excellent customer service
An Excellent customer service. No problems with anything from a phone call to sorting out problem. Will definitely recommend.
January 29, 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Easy to deal with and great value
January 30, 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Best store for anything audio/visual
Helpful, professional and overall a great service
January 29, 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Great service
Contacted via telephone. Order placed, completed via email / online. Goods arrived two days later. Can't fault that.
January 29, 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Helpful staff, plenty of choice
Such helpful, knowledgeable staff, patiently went through all the options and went out of their way to make sure I had the best option for me.
Headphones have been a great success, good sound quality, easy to use, comfortable to wear
January 26, 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Top Service
Helpful staff, quick and efficient. Product in stock, delivered next day. Top level and pain free service to all at Richer Sounds plus their e-fulfilment team.
January 28, 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, great to read you were happy with our service.
Good staff friendly and knowledgeable
January 28, 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Friendly, professional service
Quick to recognise what I needed and very helpful in guiding me through all the issues.
Setting up was also very customer friendly. I am delighted with the new system.
The whole experience was excellent - would recommend highly.
January 27, 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Brilliant no nonsense service from…
Brilliant no nonsense service from Steve. Great advice, deals, delivery and efficient buying process. No complaints at all.
January 22, 2026
Reply from Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Richer Sounds staff were five star …
Richer Sounds staff were five star Delivery staff three star.
January 21, 2026
Reply from Richer Sounds - Exeter
Thanks for the feedback although I was of course sorry to read the delivery experience was below par and will of course review with the 3rd party courier we use. If you would like to discuss anything that happened further do get in touch via the below..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
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