Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... See more
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The staff in the Exeter shop were courteous, helpful and gave me an excellent deal without any fuss or hard selling. The shop had a great range of goods and I got exactly what I wanted at first visit... See more
Company replied
I initially emailed the Exeter store asking about the item and I got a very quick reply from Steve confirming the item was in stock and could be delivered the following day. After a short exchange I... See more
Company replied
Helpful, informative and professional advice from the member of staff who served us. Willing to answer all our (sometimes naive) questions. Made our decision of which tv to purchase easy.
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom
- 0333 900 0061
4.9
Excellent
3K reviews
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The staff were extremely helpful
The staff were extremely helpful, polite and friendly. I bought a new T.V. on Thursday and It was delivered on Monday. Very happy 😊
March 5, 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent knowledge and advice on your…
Excellent knowledge and advice on your products. You do as you say and deliver on time and friendly and pleasant to deal with.
March 4, 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
I ordered click and collect in store
I ordered click and collect in store. The chap who picked my order offered to carry my REL subwoofer to my car. Nice.
March 4, 2026
Reply from Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Brilliant experience
Was given really good advice by a friendly member of staff for whom nothing was too much trouble.
March 4, 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Went into Exeter branch for advice on tone arm calibration.
Went into Exeter branch for advice on my Rega P3, tone arm just wasn't calibrating. Although RS doesn't stock Rega, they were enormously helpful and resolved the issue in 10 minutes. Just part of the service I've grown to expect (and love) from every branch I've visited. Exceptional!
March 3, 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Thank you to Steve for making our…
Thank you to Steve for making our purchases easier. Honest and professional.
March 1, 2026
Reply from Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Very friendly staff explaining…
Very friendly staff explaining everything about the product I bought will definitely be back
February 24, 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, great to read you were happy with our service.
Friendly and helpful staff with great…
Friendly and helpful staff with great product knowledge.
February 25, 2026
Reply from Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Knowledgeable staff
I wanted some connectors for my speaker. I didn't know exactly what was wanted, so it was perfect that the man in the shop knew. I bought them, connected them and now I have stereo sound again. Thank you.
February 21, 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
A great experience .
A great experience and product im very impressed with everything, also as to speed of from time of order to the delivery exceptional in fact I received my order the next day . I highly recommend this company to any one looking there type of Equipment . A big thank you from me .
February 24, 2026
Reply from Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Brilliant service
Brilliant service. Would not hesitate to buy from them again. 6 year warranty was a godsend. Thankyou
February 24, 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Very good customer service
Very good customer service even though my booking for an appointment as a VIP club member had not been logged in.
I was listened to and sound advice given
February 17, 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Lloyd has been extremely helpful and…
Lloyd has been extremely helpful and supportive with any issues and new orders. Thank you for you help in getting my new Denon PMA-3000NE Amplifier and the Denon DCD-3000NE SACD / CD Player & the Denon DP-3000NE turntable.
I think the lot will work very well with my Bowers & Wilkins speakers. Again many thanks. Look forward to picking up the items...
February 26, 2026
Reply from Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service
Excellent service! Really good chaps, will always use Richer sounds👍🏻
February 17, 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review!
Excellent service as usual from Richer…
Excellent service as usual from Richer Sounds - always the best!
February 16, 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Have purchased several tv sets from…
Have purchased several tv sets from richer sounds.
Would only consider them or John Lewis because of their customer service.
Highly recommended
February 16, 2026
Reply from Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
Very polite informative guys I spoke…
Very polite informative guys I spoke to! A pleasure to deal with. Saved me around £500 by talking me into the necessary tv for my needs which another well know company nearly talked me out of!
Brilliant company :-)
February 14, 2026
Reply from Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
Very competitive prices and service
Very competitive prices and service. A six-year guarantee too.
February 14, 2026
Reply from Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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