Richer Sounds - Exeter Reviews 

2,998
TrustScore 5 out of 5

4.9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Rated 5 out of 5 stars

Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... See more

Rated 5 out of 5 stars

I initially emailed the Exeter store asking about the item and I got a very quick reply from Steve confirming the item was in stock and could be delivered the following day. After a short exchange I... See more

Company replied

Rated 5 out of 5 stars

Helpful, informative and professional advice from the member of staff who served us. Willing to answer all our (sometimes naive) questions. Made our decision of which tv to purchase easy.

Company replied

Rated 5 out of 5 stars

Another purchase from Exeter branch. To be honest I trust Richer Sounds and they are my default retailer for TV and home entertainment. Mark, the manager seems to be in firm control of things and the... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom

  • 0333 900 0061

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,998)

23,773 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent 6 yrs Guarantee

Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in Exeter who confirmed the remote was covered and arranged replacement. Just 2 days later a new one was delivered to my home address! Amazing service as always from Richer Sounds. Everyone should look to Richer Sounds for their audio visual tech. Many thanks.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Helpful, informative and professional advice from the member of staff who served us. Willing to answer all our (sometimes naive) questions. Made our decision of which tv to purchase easy.

June 25, 2026
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Reply from Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

My first time shopping here

My first time shopping here, I went to buy a new tv, Mark was very helpful and knowledgeable and didn’t blind me with science.
He found exactly what I wanted and I am very pleased with it.
Highly recommended!

June 30, 2026
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Reply from Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

as normal great advice

as normal great advice, listened to my requirements and great service always shop at richer sounds for my tv and hifi requirements

June 25, 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I took in my turntable and was seen by…

I took in my turntable and was seen by Stephen.He was excellent. Professional, knowledgeable and nothing was too much trouble. He sorted out the fault and even looked up a suitable new stylus. All much appreciated.

June 26, 2026
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Reply from Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Purchase of Denon CD Player/DAB Radio

I initially emailed the Exeter store asking about the item and I got a very quick reply from Steve confirming the item was in stock and could be delivered the following day. After a short exchange I was able to pay online and received a receipt and the unit arrived on time the following day. The service I received from Steve was 1st class he could not have been more helpful

June 25, 2026
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Reply from Richer Sounds - Exeter

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent knowledgeable service.

Excellent knowledgeable service and at a very competitive price.

November 10, 2025
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Reply from Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Another purchase from Exeter branch

Another purchase from Exeter branch. To be honest I trust Richer Sounds and they are my default retailer for TV and home entertainment. Mark, the manager seems to be in firm control of things and the staff have always treated me fairly. I recommend them.

June 22, 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Good all round service

Good all round service

June 22, 2026
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Reply from Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

I can't thank the Exeter team highly…

I can't thank the Exeter team highly enough, even for such a small sale. Went into the store last Friday to order an MP3 player, and the staff member serving not only had an uncanny ability to know which one I was looking for, even when I had forgotten the details, but apologised to say that normal next day delivery could be the following week. Except the next day the device was in my hands and I was able to start setting up. So very worth it to pop into your local store if directed by the website- these teams get things done. This is my third purchase this year with Richer Sounds and would definitely recommend them.

June 19, 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Richer Sounds Exeter has always

Richer Sounds Exeter has always, and continues to provide an excellent service, with a comprehensive range of electronics on offer.

June 19, 2026
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Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent all round service from Richer Sounds

Superb quality Marantz cd player that compares favourably with other more expensive options.
The sound separation is excellent, and the unit matches my Marantz amplifier.
The unit was delivered right on time as usual.
Excellent all-round service from Richer Sounds.

June 12, 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

You always make it easy

You always make it easy and make me feel relaxed and confident as the customer. I I wish I could buy more from you!

June 13, 2026
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Reply from Richer Sounds - Exeter

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great experience

Great experience from initial phone call to see if store had 32” TVs in stock to completing purchase in store. Staff know the products and are friendly.

June 13, 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

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