Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... See more
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I initially emailed the Exeter store asking about the item and I got a very quick reply from Steve confirming the item was in stock and could be delivered the following day. After a short exchange I... See more
Company replied
Helpful, informative and professional advice from the member of staff who served us. Willing to answer all our (sometimes naive) questions. Made our decision of which tv to purchase easy.
Company replied
Another purchase from Exeter branch. To be honest I trust Richer Sounds and they are my default retailer for TV and home entertainment. Mark, the manager seems to be in firm control of things and the... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom
- 0333 900 0061
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Always great service.
Excellent 6 yrs Guarantee
Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in Exeter who confirmed the remote was covered and arranged replacement. Just 2 days later a new one was delivered to my home address! Amazing service as always from Richer Sounds. Everyone should look to Richer Sounds for their audio visual tech. Many thanks.
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Brilliant service
Helpful, informative and professional advice from the member of staff who served us. Willing to answer all our (sometimes naive) questions. Made our decision of which tv to purchase easy.

Reply from Richer Sounds - Exeter
My first time shopping here
My first time shopping here, I went to buy a new tv, Mark was very helpful and knowledgeable and didn’t blind me with science.
He found exactly what I wanted and I am very pleased with it.
Highly recommended!

Reply from Richer Sounds - Exeter
Old fashioned service with a modern…
Old fashioned service with a modern twist. Staff helpful and knowledgeable. It was a pleasure to shop here and now wouldn’t shop anywhere else. Thank you

Reply from Richer Sounds - Exeter
as normal great advice
as normal great advice, listened to my requirements and great service always shop at richer sounds for my tv and hifi requirements

Reply from Richer Sounds - Exeter
I took in my turntable and was seen by…
I took in my turntable and was seen by Stephen.He was excellent. Professional, knowledgeable and nothing was too much trouble. He sorted out the fault and even looked up a suitable new stylus. All much appreciated.

Reply from Richer Sounds - Exeter
Friendly abd knowledgeable staff.
Very friendly , attentive and knowledgeable staff. Very positive experience

Reply from Richer Sounds - Exeter
Purchase of Denon CD Player/DAB Radio
I initially emailed the Exeter store asking about the item and I got a very quick reply from Steve confirming the item was in stock and could be delivered the following day. After a short exchange I was able to pay online and received a receipt and the unit arrived on time the following day. The service I received from Steve was 1st class he could not have been more helpful

Reply from Richer Sounds - Exeter
Excellent knowledgeable service.
Excellent knowledgeable service and at a very competitive price.

Reply from Richer Sounds - Exeter
Another purchase from Exeter branch
Another purchase from Exeter branch. To be honest I trust Richer Sounds and they are my default retailer for TV and home entertainment. Mark, the manager seems to be in firm control of things and the staff have always treated me fairly. I recommend them.

Reply from Richer Sounds - Exeter
I can't thank the Exeter team highly…
I can't thank the Exeter team highly enough, even for such a small sale. Went into the store last Friday to order an MP3 player, and the staff member serving not only had an uncanny ability to know which one I was looking for, even when I had forgotten the details, but apologised to say that normal next day delivery could be the following week. Except the next day the device was in my hands and I was able to start setting up. So very worth it to pop into your local store if directed by the website- these teams get things done. This is my third purchase this year with Richer Sounds and would definitely recommend them.

Reply from Richer Sounds - Exeter
Richer Sounds Exeter has always
Richer Sounds Exeter has always, and continues to provide an excellent service, with a comprehensive range of electronics on offer.

Reply from Richer Sounds - Exeter
All the team were most helpful and as a…
All the team were most helpful and as a 78 year old they guided me through the setup . I would go to Richer sounds again for any future purchase

Reply from Richer Sounds - Exeter
Excellent all round service from Richer Sounds
Superb quality Marantz cd player that compares favourably with other more expensive options.
The sound separation is excellent, and the unit matches my Marantz amplifier.
The unit was delivered right on time as usual.
Excellent all-round service from Richer Sounds.

Reply from Richer Sounds - Exeter
You always make it easy
You always make it easy and make me feel relaxed and confident as the customer. I I wish I could buy more from you!

Reply from Richer Sounds - Exeter
Great experience
Great experience from initial phone call to see if store had 32” TVs in stock to completing purchase in store. Staff know the products and are friendly.

Reply from Richer Sounds - Exeter
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