Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... See more
Company replied
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Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... See more
Company replied
The staff in the Exeter shop were courteous, helpful and gave me an excellent deal without any fuss or hard selling. The shop had a great range of goods and I got exactly what I wanted at first visit... See more
I initially emailed the Exeter store asking about the item and I got a very quick reply from Steve confirming the item was in stock and could be delivered the following day. After a short exchange I... See more
Company replied
Helpful, informative and professional advice from the member of staff who served us. Willing to answer all our (sometimes naive) questions. Made our decision of which tv to purchase easy.
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom
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Great experience from initial phone call to see if store had 32” TVs in stock to completing purchase in store. Staff know the products and are friendly.

Reply from Richer Sounds - Exeter
Good service. Phoned back to provide the required information. Stylus delivered promptly.

Reply from Richer Sounds - Exeter
Great Service as expected. The guys in Exeter are always helpful. Can't find cheaper deals anywhere else. Quick delivery assigned. Informative on delivery day. Had a couple of questions which the guys answered straight away.
Thank you, keep up the good work.

Reply from Richer Sounds - Exeter
Nick was knowledgable, helpful and friendly, without any pressure to buy.

Reply from Richer Sounds - Exeter
My experience with Richer Sounds is always positive. Staff are extremely knowledgeable and they don’t push too hard for sales.
I had a problem that they fixed for me very easily and would go back without hesitation. The price was superb due to an offer.

Reply from Richer Sounds - Exeter

Reply from Richer Sounds - Exeter
Excellent customer service and great quality products

Reply from Richer Sounds - Exeter
Great service as usual, item wasn’t in stock but they ordered it in overnight and phoned the next day to say it was available (was more convenient for me to collect rather than have delivered to home which they also offered). Great store, friendly staff, great prices. Can’t ask for any more.

Reply from Richer Sounds - Exeter
Nick who answered every question and gave me good information so I ordered over the phone there and then. I would recommend Richer Sounds for any appliance you might need. I shall certainly buy from them again when I need something

Reply from Richer Sounds - Exeter
Very helpful and went extra mile to find me the right product.

Reply from Richer Sounds - Exeter
I had to order sight unseen as I could not leave home at the moment.
Steve at Exeter gave me a lot of time and good advice

Reply from Richer Sounds - Exeter
Mark and Pete very helpful in Exeter. Also have a good knowledge about hdmi cables and cinema room set ups.
In fact all the staff have been exceptional. Including sorting problem with a remote control.

Reply from Richer Sounds - Exeter
Knowledgeable and very professional staff!
Thanks very much.

Reply from Richer Sounds - Exeter
So happy to go to Richer Sounds and get what we wanted. The guys were so helpful and polite, knowledgeable too. The actual place has parking too if needed and the deal for guarantee for 6 years at £30 was superb. Delivery was next day. A great shopping experience.

Reply from Richer Sounds - Exeter
Very responsive and went out of their way to sort things

Reply from Richer Sounds - Exeter
Quick service great product and a company you can put your trust in

Reply from Richer Sounds - Exeter
Excellent service from knowledgeable and friendly staff. I would not shop anywhere else for TV's etc

Reply from Richer Sounds - Exeter
Such a great, professional team to deal with in Exeter.
Everyone always friendly and knowledgeable which is so helpful when you are narrowing down a selection.
Definite shout out to Nick who always goes the extra mile when I contact him for a purchase.
Customer service 100% and great company.

Reply from Richer Sounds - Exeter
Not being able to get anywhere to audition any speakers I asked a number of friends their thoughts on a particular model I was interested in
Everyone agreed they would be a subjective improvement over my current ones
I also ran the same question by Mark the manager who agreed with everyone else
From ordering to delivery, everything was done to perfection!
Top marks as ever to Richer Sounds, especially Mark!
Almost forgot!
The item was Focal Aria N1 in piano gloss black, made especially better with the VIP price!

Reply from Richer Sounds - Exeter
Contacted the Exeter store re purchase of LG TV. Wanted to buy now to take advantage of the sale price but arrange delivery in a few weeks. Not a problem.
Great customer service.

Reply from Richer Sounds - Exeter
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