Richer Sounds - Exeter Reviews 

3,126
•
TrustScore 5 out of 5

4.9

89-91 Sidwell Street, EX4 6PH Exeter, GB

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Rated 5 out of 5 stars

Great in person at your exter store. My kids had a great time on the F1 simulator whilst we discussed and bought some new speaker with Peter. Your showroom staff member Peter has great knowledge and... See more

Company replied

Rated 5 out of 5 stars

I recently purchased from Richer Sounds and was extremely impressed with the service. The staff were friendly, welcoming, and very knowledgeable, taking the time to answer all my questions and provide... See more

Rated 5 out of 5 stars

Usual great interaction with Richer Sounds staff prior to purchase. Very pleased with my subsequent purchase from them - great price and excellent guarantee period. Delivery adjusted to suit my requir... See more

Company replied

Rated 5 out of 5 stars

Had asked to be able to audition two turntables which I had shortlisted , with the advice of staff at Exeter over the phone. On arrival I was taken to the dem. room where the turntables had been set... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom

  • 0333 900 0061

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,126)

24,500 reviews in the last 12 months

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Rated 5 out of 5 stars

First is the fact you have a parking…

First is the fact you have a parking space, as we come to you by car.
Secondly, the staff was very helpful in explaining what would be best for me.
Price wise, I have no idea if I could get it cheaper, but I'm very satisfied with what I bought.
Many thanks.

September 9, 2026
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Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

sound advice and efficient service

sound advice and efficient service, new buds arrived next day and my daughter says thank you, they're ace.

September 8, 2026
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Reply from Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

You always feel more than just a sale

I was looking to trade in two Eversolo streamers and convert them into the flagship T10 and Z10 pairing. Not a problem for Nick at the Exeter store. Our email and phone communication quickly resulted in an acceptable deal and my new Eversolo gear was winging its way in my direction.
You always feel more than just a sale to the Exeter team and I’m more than happy to do my small part in keeping a physical store viable.

September 2, 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Nick gave us excellent advice

Nick gave us excellent advice, and the items he recommended were right for us, delivery was even quicker than expected

September 2, 2026
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Reply from Richer Sounds - Exeter

Thank you for your 5 star review!

Rated 5 out of 5 stars

I had an issue with my turntable

I had an issue with my turntable. Having spent a lot of money in April I was bitterly disappointed that there was a some sort of grounding fault which was causing a noticeable buzz down my headphones. Nick spent so much time with me looking at options to improve the fault. Eventually he advised me to replace the faulty turntable with a different model that had similar reviews to the one I had. The new turntable was more expensive but Nick was able to bring the price into an agreeable and acceptable range for me. I’m absolutely delighted with my new turntable and with the service that Nick gave me, despite being under immense pressure from his colleagues and management team.

September 2, 2026
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Reply from Richer Sounds - Exeter

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Knowledgeable lots of advice on how…

Knowledgeable lots of advice on how best to set up with our Denon Surround sound great advice
Travelled down to purchase as good repetition from previous purchases staff are welcoming and friendly

August 29, 2026
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Reply from Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Back shopping in Richer Sounds after 20 years

Not having shopped in richer sounds for a number of years, having last visited their store in Reading some 20 years ago or more.
I was very pleased to find that the staff, were even better than back then, especially Mark at the Exeter branch who was extremely polite and helpful and knew the products very well.

We have been extremely pleased with our purchase.

August 31, 2026
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Reply from Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great service from Steve @ exeter store.

Just left richer sounds in Exeter after a phenomenal experience.
Steve managed to fit us in for a demo same day (a must experience) and couldn't have been more helpful/not pushy. Compared different speakers for our needs, explained the entire set up, helped us learn equipment set up and wasnt condescending at all from our very obvious lack of knowledge! Could not fault the service. Thank you so much

September 8, 2026
Unprompted review
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Reply from Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Good information from well informed…

Good information from well informed staff on choice of TV. No problem with returning unwanted bracket.

September 1, 2026
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Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

These guys know there stuff

These guys know there stuff! I’ve been a long time customer of them and would not go anywhere else. Their experience is second to none and super friendly too. They won’t try and push you into the most expensive equipment, they give you proper advice based on your needs. Always great service

August 31, 2026
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Reply from Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Rated 3 out of 5 stars

Bombarded with emails and marketing…

Bombarded with emails and marketing once I used them - disappointing

August 4, 2026
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Reply from Richer Sounds - Exeter

I was really disappointed to read that you were unhappy with the volume of communications you received from us, following signing up to our free VIP club during a purchase in the Exeter branch.

Following the initial welcome e-mails, that outline the various benefits of being member, we generally send one e-mail per week to customers on the mailing list which can be varied via the unsubscribe link we make sure is added to all messages. I will of course discuss your comments with the store team to ensure they are explaining what customers can expect as clearly as possible, and will of course ensure you receive no further correspondence.

seniorcomplaintsteam@richersounds.com

Apologies again for any hassle caused,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Bought an lg c5 55 inch in August

Bought an lg c5 55 inch in August, great tv and great service from the staff, delivered next day

August 26, 2026
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Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Helped to find the right system.

I thought that Lloyd was very straight forward, and he listened to what I was looking for, and I have ended up with exactly the right system. Being a novice on latest developments, I relied on him to help me understand what was now available.

August 28, 2026
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Reply from Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

First class service

First class service, staff friendly and helpful. My husband and Myself wanted to buy 2 new speakers for our Tecnics hi-fi . The speakers we liked were Wharf Dale, the staff member we dealt with said we could try the speakers whilst in store, as they have a soundproof room. He carried the Hi-fi in from our car & set up the speakers for us, & put one of their Cd's in Cd player to check that the speakers worked. Sound quality was very good, so we brought the speakers. Then the staff member helped carry everything back out to the car for us. We are really pleased with our purchase. We would definitely recommend Richer Sounds.

August 28, 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

The staff at Richer Sounds in Exeter…

The staff at Richer Sounds in Exeter are excellent. They made me feel very welcome no were happy to discuss the best solution for a TV and bracket. I always got the feeling that they were listening to me, and understood my requirements for a reasonably priced TV. Indeed, we settled on a ‘open-box’ TV at a discounted price. I always feel that I get first rate service from this branch of Richer Sounds. many thanks! Jim

August 28, 2026
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Reply from Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Personalised service.

Personalised service.
Thankyou

August 25, 2026
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Reply from Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very well informed enthusiastic staff

Very well informed enthusiastic staff. Nothing too much trouble

August 26, 2026
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Reply from Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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