First and foremost, we knew very little about hifi tech until we met Nick. Now we know a little bit more, our visit to Exeter Richer Sounds was very informative. What we installed at home was a super... See more
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First and foremost, we knew very little about hifi tech until we met Nick. Now we know a little bit more, our visit to Exeter Richer Sounds was very informative. What we installed at home was a super... See more
Company replied
Wonderful customer service. It began with a telephone call to ask about parking as bringing 98 year old with us and didn’t want her to walk too far. Very pleased to hear about on site parking. The ser... See more
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We knew we wanted a particular Tv; it was available at John Lewis with 5year guarantee & at Richer Sounds with a 6year guarantee so we chose the latter. We paid £10 extra for next day delivery. De... See more
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We’re very pleased with our new audio equipment. The chance to try out options in the demonstration room made all the difference as we ended up with completely different options to where we started. S... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom
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Helpful, informative and professional advice from the member of staff who served us. Willing to answer all our (sometimes naive) questions. Made our decision of which tv to purchase easy.

Reply from Richer Sounds - Exeter
My first time shopping here, I went to buy a new tv, Mark was very helpful and knowledgeable and didn’t blind me with science.
He found exactly what I wanted and I am very pleased with it.
Highly recommended!

Reply from Richer Sounds - Exeter
as normal great advice, listened to my requirements and great service always shop at richer sounds for my tv and hifi requirements

Reply from Richer Sounds - Exeter
I took in my turntable and was seen by Stephen.He was excellent. Professional, knowledgeable and nothing was too much trouble. He sorted out the fault and even looked up a suitable new stylus. All much appreciated.

Reply from Richer Sounds - Exeter
Very friendly , attentive and knowledgeable staff. Very positive experience

Reply from Richer Sounds - Exeter
I initially emailed the Exeter store asking about the item and I got a very quick reply from Steve confirming the item was in stock and could be delivered the following day. After a short exchange I was able to pay online and received a receipt and the unit arrived on time the following day. The service I received from Steve was 1st class he could not have been more helpful

Reply from Richer Sounds - Exeter
Excellent knowledgeable service and at a very competitive price.

Reply from Richer Sounds - Exeter
I can't thank the Exeter team highly enough, even for such a small sale. Went into the store last Friday to order an MP3 player, and the staff member serving not only had an uncanny ability to know which one I was looking for, even when I had forgotten the details, but apologised to say that normal next day delivery could be the following week. Except the next day the device was in my hands and I was able to start setting up. So very worth it to pop into your local store if directed by the website- these teams get things done. This is my third purchase this year with Richer Sounds and would definitely recommend them.

Reply from Richer Sounds - Exeter
Richer Sounds Exeter has always, and continues to provide an excellent service, with a comprehensive range of electronics on offer.

Reply from Richer Sounds - Exeter
All the team were most helpful and as a 78 year old they guided me through the setup . I would go to Richer sounds again for any future purchase

Reply from Richer Sounds - Exeter
Superb quality Marantz cd player that compares favourably with other more expensive options.
The sound separation is excellent, and the unit matches my Marantz amplifier.
The unit was delivered right on time as usual.
Excellent all-round service from Richer Sounds.

Reply from Richer Sounds - Exeter
You always make it easy and make me feel relaxed and confident as the customer. I I wish I could buy more from you!

Reply from Richer Sounds - Exeter
Great experience from initial phone call to see if store had 32” TVs in stock to completing purchase in store. Staff know the products and are friendly.

Reply from Richer Sounds - Exeter
Good service. Phoned back to provide the required information. Stylus delivered promptly.

Reply from Richer Sounds - Exeter
Great Service as expected. The guys in Exeter are always helpful. Can't find cheaper deals anywhere else. Quick delivery assigned. Informative on delivery day. Had a couple of questions which the guys answered straight away.
Thank you, keep up the good work.

Reply from Richer Sounds - Exeter
Nick was knowledgable, helpful and friendly, without any pressure to buy.

Reply from Richer Sounds - Exeter
My experience with Richer Sounds is always positive. Staff are extremely knowledgeable and they don’t push too hard for sales.
I had a problem that they fixed for me very easily and would go back without hesitation. The price was superb due to an offer.

Reply from Richer Sounds - Exeter
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