Ive been dealing on and off with Richer Sounds for many years now,always deliver quality, lowest price than most places, extremly knowledge advise when you need and super fast delivery. I highly recom... See more
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very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... See more
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Having researched the product I was looking for I decided to avoid the obvious sellers like Currys and go for the retailer that really know what they are talking about. Especially having read the prod... See more
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The team at Richer Sounds Hanley gave me clear, honest advice over the phone for several days, and that alone told me they actually knew what they were talking about. No scripts, no pressure — just p... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
2 Providence Square, ST1 2LQ, Hanley, United Kingdom
- 0333 900 0060
4.9
Excellent
2K reviews
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Subwoofer
Had first class service from Chris at Hanley branch, concerning my sub woofer that went faulty.
All sorted and working great now.
Many thanks to Chris and all concerned with the repair.
June 9, 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review!
Chris was very helpful
Chris was very helpful, good advice given , which lead to us buying a great TV
June 8, 2026
Reply from Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service and advice
June 7, 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review!
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
The usual Richer Sounds experience
The usual Richer Sounds experience - need I say more; used them for 30 years and wouldnt shop anywhere else 😁👍
June 7, 2026
Reply from Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
I have been been a customer at richer…
I have been been a customer at richer sounds for years now and every purchase has been a pleasure and the latest a 55 inch LG c5 tv that will at the Hanley branch recommend is fantastic thanks again Paul 👍🏻
June 6, 2026
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Excellent and well trained staff
Excellent and well trained staff .
Customer service was second to none .
They didn’t have in stock what I wanted, but it was ordered and delivered without delay the following afternoon .
June 5, 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
I purchased my TV online and chose to…
I purchased my TV online and chose to collect in store, I was kept upto date with the delivery to store and when it arrived I was contacted by the store themselves.
Upon collection of the TV I had a great chat with the sales guys in store and also purchased a wall mount from there recommendation while there.
Great service from start to finish even carried the TV to my car, will definitely us again. 👍
June 3, 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent all round…
Excellent in store information made buying the right TV an easy choice, item was delivered a few days later by a very nice courier, highly recommended store
June 3, 2026
Reply from Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
I recently contacted my local shop…
I recently contacted my local shop because I had a problem with my TV the assistant went out if his way to help me and the problem was soon resolved he couldn't have done any more.
So well done to the Hanley store 😃
May 30, 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Very knowledgeable staff
Very knowledgeable staff . Great 6 year guarantee. Took the tv to the car . Nothing to much trouble
May 30, 2026
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Top store, great service
wouldn’t buy a television from anywhere else, excellent service from Leigh in the store, very knowledgeable and helpful.
May 29, 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Hanley
Thanks for taking the time to leave your feedback, although we are always striving to be continually better, I'm sorry that your experience left noticeable room to improve.
I will arrange for a member of our customer service team to get in touch to find out more about what this was, so we can discuss with the manager and team, as well as put matters right with you..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great customer service
Great customer service, every thing that was promised was delivered on. Chris at Hanley made everything simple and worked with my timescales to give me everything I asked for, all with a can do attitude. My first major purchase from Richer Sounds, I know now why my friends say once you’ve used RS you never go anywhere else.
May 7, 2026
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service from knowledge, friendly staff
There's a reason Richersounds are still selling HiFi and AV equipment where others have disappeared. They have knowledgeable, friendly staff who aren't pushy. The staff are passionate about giving the customer what they want and give genuine advice. There is a good selection of products, prices are competitive and many include a 6 year warranty
May 22, 2026
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Will in the Hanley Store was very…
Will in the Hanley Store was very helpfull and experienced he helped me to choose the correct cd player and matched it up with compatible speakers.
Very polite person.
Thank you
Paul Hughed
May 20, 2026
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Kef speakers
Great service and amazing price for open box speakers.
Thanks to the staff there I would have missed a great offer. Shoutout to Leigh at richer sounds Hanley, also sorted me out with a subwoofer.
May 21, 2026
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Dealing with team at Hanley to replace…
Dealing with team at Hanley to replace my trusty seven year old QE55 was easy as always ! Thanks
May 20, 2026
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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