Richer Sounds - Hanley Reviews 

Excellent priced tv for the bedroom delivered in rapid speed

Your staff were helpful and explained everything regarding our purchase clearly. Delivery was recommended and saved so much time and trouble.

Great service, jack was very helpful

Excellent service from start to finish. Initially Jack shared some sound advice and, when we followed that advice, Jacob was very knowledgeable without being too pushy.
Overall a really positive experience.

Following a recommendation on I visited the Hanley branch to purchase a LG OLED TV. Everything was explained regarding the TV in easy to understand language & it was taken by the manager to my car. I would highly recommend this shop.

Great range of products, including British made options which aren’t available elsewhere. Staff were helpful and friendly and all at the best prices ( with a great warranty too!) What’s not to love!

Good service and advice given on various systems available helping me to chose the best system for my needs .

First time using Richer Sounds. All I can say is that I have received excellent service and the product a tv has been excellent so far. Totally recommend using this company over others I have used in the past.

Great service and prices. Also inclusive of warranty.

The advise given by your salesman and his accepting my changes was great, as I am a bit of a technophobe I Kept questioning him on installation and set up to which I was told dont worry we will get it all sorted. On completion of the sale and payment I was told that he would get in touch with the installers and that they would be in touch within the next couple of days to confirm an installation date and cost which I was not expecting, the installers didnt ring so I rang Richer sounds to be told that the installers were moving and would be delayed a couple of days, I then received a call from RS to be told the installers had a family crisis when I said and moving hous? the reply was oh yes and moving house and I was told there was no date when they would be available to install my system. by which time I was getting very annoyed and told the person on the line if it wasnt installed by the weekend I would be returning it to the shop on the first working morning. after my rant the salesman said that he would come out personally and get it running but if there were any complex installation tasks required then the installers would have to pay an extra visit at cost to me to complete the installation. As it was a RS employee not the salesman who got the commission for the sale came out on Saturday morning to get the system going. He was at pains to state that he was not installing as a RS employee but freelance and that installation problems were his not RS's
Alls well but still a little disappointed. I will advise anyone buying from you and requiring installation to get installation time and cost in writing before paying anything.
Chri Sherratt
Chris Sherratt

great knowledge and great service,

Great products. Great staff.

Salesman listened to our requirements and offered us a television that has matched our expectations

Great customer service and great product - thanks!

Whilst buying some speaker cable I enquired about Dali speakers,I was told that they had some in their hifi room and would be happy to show us .our sales person let us listen to whatever we wanted at all volumes with no pressure to buy just good information and advise.

Great service from a knowledgeable member of service

Always the first port of call for anything Audio Visual. Lifelong customer.

I found them very helpful advising us of the best product to go with equipment we already had

Great advice and engaging staff, pleasant shopping experience

staff very helpfull
tv waiting for collection
loaded into our car