Richer Sounds - Hanley Reviews 

There's a reason Richersounds are still selling HiFi and AV equipment where others have disappeared. They have knowledgeable, friendly staff who aren't pushy. The staff are passionate about giving the customer what they want and give genuine advice. There is a good selection of products, prices are competitive and many include a 6 year warranty

Will in the Hanley Store was very helpfull and experienced he helped me to choose the correct cd player and matched it up with compatible speakers.
Very polite person.
Thank you
Paul Hughed

Great service and amazing price for open box speakers.
Thanks to the staff there I would have missed a great offer. Shoutout to Leigh at richer sounds Hanley, also sorted me out with a subwoofer.

Dealing with team at Hanley to replace my trusty seven year old QE55 was easy as always ! Thanks

Happy with the service from Richer Sounds Hanley.

Will and Jack have been very helpful and went the "extra mile" to obtain some usually not stocked products. They willingly personally delivered my purchases and have been more than helpful in arranging a home demonstration. Plus the pricing is always very competitive and often beats the lowest "out there". Very Happy with the Will, Jack and all the staff support at Hanley.

Hanley staff very knowledgeable and gave a very good overview of the Hifi systems available and the pros and cons of each make and model, at all price breaks. Really happy with the system I bought to start me off, Wiim amp with Dali Sonik speakers, highly recommend Richer Sounds, previously also bought TV’s from them

Easy to talk to. Explains everything in English, not techno babble

Needed a replacement TV after ours decided it didn’t want to work anymore. We looked around for an LG model and found it available at Richer Sounds, who price matched and also knocked a further £10 off.

The TV was delivered to store the following day and was collected. Upon get the TV home I noticed it was damaged beyond repair straight out of the box. 1 phone call and an email later and a new set was already being dispatched for home delivery the following day.

The following day DPD delivered the replacement tv and collected the damaged set. Upon taking the new tv out of the underaged box and setting it up, again I noticed it was damaged with the smallest of marks on the side of the panel and a broken display. Again, a quick phone call and email and a replacement TV was dispatched for next day delivery.

The following day the replacement set was delivered and thankfully this one was perfect.

Really can’t fault the customer service of the staff at Richer Sounds Hanley. They sorted out several issues without any fuss or quibble. Would highly recommend them and will definitely returning when we need further audio/visual products. Thank you Leigh, Alex and the rest of the team that were on hand to help.

I don't know alot about televisions and richer sounds were really helpful not pushy or nothing. Good information about what I needed. Plus they sell alot of very nice equipment.
Thanks

Staff were helpful
Order arrived on time
Full communication
Proper staff service , which makes a nice change compared to many other shop experiences

Was sick of my speakers and amp and wanted a wireless soundbar ended up going for the Q990F and found it cheaper on Amazon. Richer Sounds price matched it so grabbed it. Quick delivery and nice bit of kit. Overall experience has been great as always. 10/10

Great staff with good product knowledge & helpful advice.This is the second purchase in the last few months and mirrors the first one in every way - Excellent customer service ,price match guarantee & local.

Staff were polite and very helpful. They show a genuine interest in the products they sell. Staff are well trained and well briefed when offering help and advice. This is my first point of call when shopping for audio and hi fi.

Staff both pleasant and knowledgeable. Good prices and very good guarantees. Also quick delivery.

Totally efficient.. Paid online, collected within 2 minutes following day. Perfect 👌🏻

Absolutely superb service from start to finish. The product was exactly what I needed, the click-and-collect process was smooth and efficient, and everything was ready promptly on arrival. Staff were polite, friendly and genuinely helpful — a fantastic customer experience and a brilliant store to deal with.

A great hdmi cable made in-house, collected the following day, a very professional service, highly recommended

Richer Sounds treat you as a person, giving you their time and knowledge to help you decide what is right and why.
Christopher of Richer Sounds Hanley, put us at ease, explained things in English not jargon, giving you as much time as you wish / need to decide.
This is how all shopping should be!

As usual great service. Ordered online this time and collected from the shop. Guys saved it until the next weekend which made it easier for me to pick up. Great with a 6 year guarantee.