Richer Sounds - Hull Reviews 

2,163
TrustScore 5 out of 5

4.9

88-90 Prospect Street, HU1 3RT Hull, GB


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Rated 5 out of 5 stars

From my original request, to the team tracking down the streamer to having a listening room set up and walking away after buying was just about as pain free and simple experience as you could ask for.... See more

Company replied

Rated 5 out of 5 stars

The shop staff member listened to my request then selected the ideal items for me and they were delivered the next day just 24 hours after purchasing them.

Company replied

Rated 5 out of 5 stars

Staff attentive to what we were looking for in a new sound system, knowledgeable but not blinding us with technology and adding personal experience and recommendations. We felt that what was being s... See more

Company replied

Rated 5 out of 5 stars

Shout out to Chappers at the Hull store for his outstanding customer service!! Purchased a Technics 1210GR2 turntable with a Ortofon blue concord stylus at a great price with loads of quality help an... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 88-90 Prospect Street, HU1 3RT, Hull, United Kingdom

  • 0333 900 0059

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,163)

23,773 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff very helpful and pleasant…

The staff very helpful and pleasant answered all questions when asked and nothing seemed to be any trouble, also deli ery was excellent arrived when stated only problem was I couldn't understand the young gentleman that delivered it as his English wasn't very good but everything else was fine

June 11, 2026
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Reply from Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Finding the exact model of TV I wanted…

Finding the exact model of TV I wanted on the website was easy and all the info about that specific model was listed. Ordering was straightforward and next day delivery was excellent. The TV came from the Hull store as far as I know.

June 9, 2026
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Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Efficient

Efficient. Good value for money. Staff helpful.

June 9, 2026
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Reply from Richer Sounds - Hull

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

The manager was really helpful about…

The manager was really helpful about lots of issues to do with our enquiry, including the specification of various different TVs in relation to the costs, plus advice for where to site the TV and which bracket was required. The level of knowledge far exceeded that at Currys where we had previously been.

June 6, 2026
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Reply from Richer Sounds - Hull

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Friendly

Friendly, helpful and efficient. Service with a smile!

June 7, 2026
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Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Friendly & efficient order from hull…

Friendly & efficient order from hull store over telephone & swift delivery arranged. Delivery as promised on time & courteous. Tv great. Thank you

June 6, 2026
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Reply from Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Above and beyond service

Went above and beyond to get an opened pair of Sennheiser IE200 down from Scotland just so we could try them (using our own tips). Great kit as well 😃

June 3, 2026
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Reply from Richer Sounds - Hull

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent service

Excellent service, knowledgeable, friendly and helpful staff. Highly recommended.

June 3, 2026
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Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Good, old fashioned help !

From my original request, to the team tracking down the streamer to having a listening room set up and walking away after buying was just about as pain free and simple experience as you could ask for. And I haven’t even mentioned the price quoted for new was cheaper than I’ve seen used units on a well known selling site go for. The Hull team were superb 👌🏻 as Arnold once said, I’ll be back….

June 3, 2026
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Reply from Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, after doing some online research we visited RicherSounds, service and advice was great and the purchase was made efficiently. Delivery was arranged exactly when required. TV and sound system arrived on time, preceded by texts to confirm time. Items carried through to desired room. Both products are excellent and really happy with service in the shop, delivery and products. In addition the price was fantastic and beat their competitors hands down.

May 31, 2026
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Reply from Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Rated 4 out of 5 stars

Friendly helpful staff

Friendly helpful staff, I wanted a simple, inexpensive phono pre amp. No selling something more expensive than what was wanted, clear advice no blinding you with science.
Item ordered in store and delivered promptly in a couple of days. Highly satisfied.

May 30, 2026
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Reply from Richer Sounds - Hull

Thank you for leaving us such positive feedback, it's fantastic that the team helped deliver a good experience for you. If there are any aspects where you feel we could have improved of course, and ideally got that full five star review, we'd love to hear about them..

seniorcomplaintsteam@richersounds.com

Many thanks

The RS team

Rated 5 out of 5 stars

Many thanks

I have over the years had various electrical items and have always s found Richer sounds to be helpful and the items bought to be of quality and reliable. The staff have always been obliging. I always recommend Richer sounds to family and friends. Thank you to all the staff at Hull.

May 29, 2026
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Reply from Richer Sounds - Hull

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Richersounds customer service is second…

Richersounds customer service is second to none. Went in for what I wanted and they had it in stock.
The staff are very friendly and helpful.

May 29, 2026
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Reply from Richer Sounds - Hull

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Best kit, Best prices and Great advice.

Once again I can thoroughly recommend Richer Sounds for anyone in need of advice on all things hifi. The staff are fantastic, good lads all. The range of gear in the Hull branch is absolutely stunning and as soon as I am able to upgrade my kit there really is no where better to make the right choice.

May 18, 2026
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Reply from Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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