Richer Sounds - Hull Reviews 

2,245
•
TrustScore 5 out of 5

4.9

88-90 Prospect Street, HU1 3RT Hull, GB

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Rated 5 out of 5 stars

I was greeted by Joey at the Hull branch and he listened to what I wanted and he provided me with what I needed. I have worked in the retail business for over 35 years and found the service excellent... See more

Company replied

Rated 5 out of 5 stars

We received good helpful advice to make our purchase of a new tv set. In addition we also received great help to claim cash back Through the 6 year guarantee on our previous faulty set. Which redu... See more

Company replied

Rated 5 out of 5 stars

Exceptionally Excellent Service from Richer Sounds, my tv after 4years was not repairable so under the 6 year guarantee I was credited with half of the original price against a new tv .Thanks to David... See more

Company replied

Rated 5 out of 5 stars

Wanted some specific speaker cable. The RS website gave me exact details of how much was available in each store to the nearest metre, and the price per metre. Visited Hull store. Very pleasant sta... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 88-90 Prospect Street, HU1 3RT, Hull, United Kingdom

  • 0333 900 0059

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,245)

24,500 reviews in the last 12 months

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Rated 5 out of 5 stars

Great all round service

Great in store advice. Ordered turntable and speakers over the phone. When turntable arrived the veneer was chipped. Chappers was excellent in arranging a replacement and collection of damaged item within 2 days. Would definitely use the Hull store again.

September 26, 2026
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Reply from Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent staff

Great knowledge from all the staff in hull Paul the manager is very helpful and always has time for everyone in the store very friendly and great customer service

September 24, 2026
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Reply from Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great service

Great service, from the hull branch

September 23, 2026
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Reply from Richer Sounds - Hull

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent customer care. …

All companies should adopt the same customer care as Richer Sounds. Their help was so appreciated by me. Deliveries where exceptionally quick. When I had a problem they sorted it quickly(my fault, not theirs). A first class company that I would be happy to use again.

September 16, 2026
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Reply from Richer Sounds - Hull

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, great price i paid for my tv. second time i bought from these, delivered when I needed at no cost. Free 6 year warranty, you have to be nuts not to buy from Richersounds

August 28, 2026
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Reply from Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Was looking for a new TV so popped in…

Was looking for a new TV so popped in to ask about what is recommended. The staff where very helpful and knowledgeable so i went ahead and ordered it for delivery and had peace of mind with their 6yr warranty offered with the TV i chose and if you are not happy in first days of owning there is no hassle on sorting out a return which is a bonus.
Very happy as a first time customer to the store.

September 8, 2026
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Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Rel subwoofer

Went into Richer sounds for a small TV which we are Happy with . Talking about speaker improvements got a Rel subwoofer. So happy with the advice

September 7, 2026
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Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 4 out of 5 stars

Always a good experience shopping at…

Always a good experience shopping at richer sounds.
Although stock levels seem to be lower on many items nowadays.

September 12, 2026
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Reply from Richer Sounds - Hull

Thank you for your feedback and for taking the time to leave us a review.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Rated 5 out of 5 stars

Richer Sounds Hull superb.

Richer Sounds Hull. Once again I found the purchase experience so straightforward and friendly.
Chappers made parting with money so easy!
From start to finish a pleasant transaction.
Delivery was next day and good communication ensured that I was fully informed and aware of delivery time.
The Marantz cd player has lived up to my expectations and using my Cambridge aud500 phono interconnects I now can fully enjoy the superb sound stage and clarity of my music. Great service once again!

September 9, 2026
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Reply from Richer Sounds - Hull

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent service from Paul

Excellent service from Paul, thank you very much, Neville

September 3, 2026
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Reply from Richer Sounds - Hull

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 4 out of 5 stars

When I called on the phone the manager…

When I called on the phone the manager (Paul) was very helpful .. but was not around when I visited the store to view the TV. I was then helped by another very knowlegedable and helpful guy (Kal) who gave me a quotation but when I called to confirm the order, he was not around and whoever was meant to call me back never did! In the end I called again and placed the order. So - very helpful and very knowledgeable staff who were empowered to construct a deal - but the lack of continuity re a single point of contact is a little disappointing. Great products at great prices though and so well worth persevering!

September 1, 2026
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Reply from Richer Sounds - Hull

Thank you for your feedback and for taking the time to leave us a review.

Whilst we were pleased to read that our colleagues were helpful and knowledgeable, we appreciate the lack of continuity would have been frustrating for you and will be sure to pass this feedback on to our Hull colleagues.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Rated 5 out of 5 stars

Superb Helpful Service

Extremely helpful staff member who discussed the TV and the advice confirmed my choice and collected TV from shop the next day. The large item was placed in my car by the shop staff. Great service and great TV.

September 2, 2026
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Reply from Richer Sounds - Hull

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Very experienced and knowledgeable…

Very experienced and knowledgeable staff.Kal was very helpful, he advised me on everything I needed and fitted everything I wanted into the budget I wanted to spend.

September 1, 2026
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Reply from Richer Sounds - Hull

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff in Hull store - explained about my purchase. Have bought from this shop before and would definitely purchase from them again.

August 29, 2026
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Reply from Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great staff & service

Id like to thank the staff of Richer Sounds for their outstanding customer service, across several branches - Sheffield, York and Hull. Today at Hull, Kal went above and beyond to patiently explain and recommend products which met my needs. He gave us insightful information and was pleasant and supportive. A great deal was achieved and I am looking forward to trying out my new products. Thanks Kal and the Richer Sounds Team. Great Staff and service.

September 5, 2026
Unprompted review
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Reply from Richer Sounds - Hull

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

realy helpful on the phone

realy helpful on the phone, great price for the TV I wanted.

August 28, 2026
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Reply from Richer Sounds - Hull

Thank you for your wonderful feedback

Rated 5 out of 5 stars

A local store is which I've always used…

A local store is which I've always used for my hifi products and even though I've left the city, I still returned to buy my latest purchase. The prices beat everyone else, the staff were really very helpful even loading it into my car, when picking it up, and anything I needed help,assistance or advice they was there and very very knowledge, they are the institution to go for all your hifi, TV , speakers etc.

August 27, 2026
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Reply from Richer Sounds - Hull

Thank you for your 5 star review!

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