From my original request, to the team tracking down the streamer to having a listening room set up and walking away after buying was just about as pain free and simple experience as you could ask for.... See more
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See what reviewers are saying
The shop staff member listened to my request then selected the ideal items for me and they were delivered the next day just 24 hours after purchasing them.
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Staff attentive to what we were looking for in a new sound system, knowledgeable but not blinding us with technology and adding personal experience and recommendations. We felt that what was being s... See more
Company replied
Shout out to Chappers at the Hull store for his outstanding customer service!! Purchased a Technics 1210GR2 turntable with a Ortofon blue concord stylus at a great price with loads of quality help an... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
88-90 Prospect Street, HU1 3RT, Hull, United Kingdom
- 0333 900 0059
4.9
Excellent
2K reviews
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Ordered for click &collect on a Friday…
Ordered for click &collect on a Friday pm, received call from shop to say ready to collect on the Monday, can’t fault that, first class.
February 6, 2026
Reply from Richer Sounds - Hull
Thank you for your 5 star review!
NOT NEXT DAY PICK UP BUT WE GO THERE EVENTUALLY…
WE ORDERED ON LINE WAS TOLD IT WOULD BE NEXT DAY PICK UP BUT WAS THEN TOLD BY THE SHOP IT WAS NOT IN STOCK AND WOULD BE IN THE NEXT DAY. WE HAD NOT HEARD ANYTHING FROM THE SHOP SO WE WENT INTO TOWN TO ENQUIRE. WAS TOLD THEY HAD CALLED ME BUT NO MISSED CALLS ON MY MOBILE!!! IT WAS SAT IN THE BACK OF THE SHOP AWAITING OUR PICK UP
February 5, 2026
Reply from Richer Sounds - Hull
Thank you for your feedback although my apologies there were some issues following you placing a 'click and collect' order on our website. The service is always available on a next working day basis, so if the store don't have stock of the item we will deliver to them from our central warehouse, as this was the case here and you had ordered online one evening, the item was despatched the following day and arrived the day after that.
I do hope all is well with the product and that you are happy, don't hesitate to get in touch if we can be of any help..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great service and advise and…
Great service and advise and knowledgeable staff always answer all my questions and sort out a great deal. Have used the Hull branch 3 times now and will do again.
January 31, 2026
Reply from Richer Sounds - Hull
Thank you for your 5 star review, it’s lovely to read your comments.
Always incredible service from the…
Always incredible service from the team. Helpful and knowledgeable. I have a huge knowledge in this field also and its good to share thoughts with team members and buy from a excellent customer centred store
February 2, 2026
Reply from Richer Sounds - Hull
Thanks for your 5 star review, we look forward to seeing you again next time
I had a cd player delivered which…
I had a cd player delivered which turned out defective. I contacted Richards who immediately and with no hesitation set about resolving the issue. The staff were all very friendly and helpful.
January 20, 2026
Reply from Richer Sounds - Hull
Thanks for your 5 star review, we look forward to seeing you again next time
Quality product and knowledge
Good knowledge by the staff, they did not push for a sale or to buy an item of higher spec than is needed. Listened to what you wanted and advised accordingly as to what might be best for you.
January 29, 2026
Reply from Richer Sounds - Hull
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
New turntable
Paul was very knowledgeable and helpful with my purchase of a new turntable.
February 2, 2026
Reply from Richer Sounds - Hull
Thanks for your great feedback and for supporting local business.
Fantastic experience
Fantastic experience. The staff were so friendly. Very knowledgeable and not at all pushy. I would definitely recommend to all my friends to go here
February 2, 2026
Reply from Richer Sounds - Hull
Thank you for your 5 star review!
Competitive pricing is important.Sales…
Competitive pricing is important.Sales team very helpful, friendly and knowledgeable.Easy to contact with any queries. Overall a good experience.Thank you.
January 30, 2026
Reply from Richer Sounds - Hull
Thank you for your 5 star review!
Wasnt sure what needed ,but rich…
Wasnt sure what needed ,but rich pointed me in the right direction ,iam very happy with new record player and great speakers ,very friendly and listed to what i said ,happy customer 👍
January 30, 2026
Reply from Richer Sounds - Hull
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service from the Hull store as…
Great service from the Hull store as per usual
January 29, 2026
Reply from Richer Sounds - Hull
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Efficient
Efficient, helpful and know their products. A pleasure to do business with.
January 25, 2026
The staff were so helpful and very…
The staff were so helpful and very knowledgeable. Would recommend shopping here if need any advise on hi first. Prices very good too
January 24, 2026
Reply from Richer Sounds - Hull
Thank you for your 5 star review, it’s lovely to read your comments.
Always very friendly
Always very friendly, knowledgeable and happy to help. An excellent all round hifi/ audio retailer
January 24, 2026
Reply from Richer Sounds - Hull
Thanks for your feedback, great to read you were happy with our service.
The best personal service you can ask for at Richer Sounds Hull have used Richer sounds Hull for as…
I have used Richer sounds Hull for as many years as I can remember, buying Hifi separates and TVs because of their knowledge, willingness to engage, advise, competitive prices and 6 year warranty.
Now 61 and disabled I rang the Hull store and spoke to their manager of 17 years. I needed a new TV, ad my 13 year old Panasonic plasma TV finally gave up. I listened to the managers advice and explained I was stuck in my chair for the weekend and couldn't get in the store. 6 hours later the manager personally delivered my new TV into my front room. That is understanding my needs and situation. He went above and beyond and I thank him for his personal service to me. My new TV is a Tcl, has fantastic picture and audio.
So, don't go anywhere else just go to Richer sounds Hull (if you live around here),
January 23, 2026
Reply from Richer Sounds - Hull
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic Customer Service
I received brilliant customer service from all staff at the Hull store. They were really friendly and helped me change the TV I ordered and gave me a discount on the soundbar that came with it and they even offered free next day delivery which was really nice.
10/10
December 31, 2025
Reply from Richer Sounds - Hull
Thanks for your feedback, great to read you were happy with our service.
Very happy
Staff was very friendly and talked me through the tv I wanted,when the tv arrived I set it up and I'm really satisfied my with my purchase,I would definitely recommend Richer Sounds to anyone wanting a new tv at great prices
January 19, 2026
OLED TV with soundbar purchase
Paul was very helpful to talk us through the options of OLED TVs and their features. That gave us valuable information on decision about the TV we have ordered.
Also he informed us of various deals available with the TV and emailed the options and costs in detail.
In addition he was kind to give us a demonstration on their media room of the various sound bar options and helped us compare them.
Very professional and of course they offer the best deals in the region.
We are awaiting the delivery of the goods, delivery is free as well on our purchase.
January 18, 2026
THE best place to buy a TV
Great service, knowledge, price. Wouldn’t go anywhere alse to purchase a TV.
January 16, 2026
Reply from Richer Sounds - Hull
Thanks for your great feedback and for supporting local business.
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