From my original request, to the team tracking down the streamer to having a listening room set up and walking away after buying was just about as pain free and simple experience as you could ask for.... See more
Company replied
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From my original request, to the team tracking down the streamer to having a listening room set up and walking away after buying was just about as pain free and simple experience as you could ask for.... See more
Company replied
The shop staff member listened to my request then selected the ideal items for me and they were delivered the next day just 24 hours after purchasing them.
Company replied
Staff attentive to what we were looking for in a new sound system, knowledgeable but not blinding us with technology and adding personal experience and recommendations. We felt that what was being s... See more
Company replied
Shout out to Chappers at the Hull store for his outstanding customer service!! Purchased a Technics 1210GR2 turntable with a Ortofon blue concord stylus at a great price with loads of quality help an... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
88-90 Prospect Street, HU1 3RT, Hull, United Kingdom
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Reply from Richer Sounds - Hull
I like shopping at richer sounds as the people there are friendly and helpful . Before visiting g I had rung as I was looking at a cd player to hook up to my yamaha amp I also needed one that would play recorded cds as my arcam would not after looking on line a d reading reviews I went for a arcam cd5 I did ask if it would play recorded cds and was told if it did not I could return it for a refund . I did buy it it was easy to set up and played all cds 💿 I put in the sound is fantastic i would say better than a lot of high end machines so many thanks again to richer sounds Hull
Initially we opted for a Cello 43"TV for our bedroom. Unfortunately it wasn't on view in the store,(understandable given space constraints) and when delivered and set up it wasn't as good as we thought it might be, and after discussing things decided to call the store.
We returned the TV and went for the more expensive Samsung qled, it's well worth the extra cost, and we're delighted with the quality of the picture and sound.
Many thanks to Laurie, who looked after us initially and on our further visit, for his patience and understanding.
Outstanding and faultless customer service, A+.

Reply from Richer Sounds - Hull
Good advice from Joey made choosing the product an easy task

Reply from Richer Sounds - Hull
We went in for a cd player and was advised to get a blu ray player instead as you have the best of both worlds with dvd's as well. we are well happy with our purchase. thank you again Richer Soundsr

Reply from Richer Sounds - Hull
Callum spent a long time finding the right soundbar for me and made what could have been a daunting experience easy and pleasant.

Reply from Richer Sounds - Hull
The help and advice I received from the chap taking care of the purchase. Looked at alternatives too. Great experience.

Reply from Richer Sounds - Hull
Very knowledgable and enthusiastic staff offered impartial advice and guidance. They took time to assess my preferences before suggesting a product that suited my needs. The range of brands over a wide range of budgets on offer gave great flexibility choice.

Reply from Richer Sounds - Hull
Outstanding customer service, very knowledgeable and extremely helpful staff.

Reply from Richer Sounds - Hull

Reply from Richer Sounds - Hull
I always gravitate to Richer Sounds when I am in the market for a new TV or Wifi purchase. In my view the staff are very knowledgeable compared to many high street retailers and I have always felt I have had a good deal.

Reply from Richer Sounds - Hull
All my questions answered,given choice of tv's to suit
my needs,and no pressure to buy. Very helpful staff.
Will certainly use Richer Sounds again.

Reply from Richer Sounds - Hull
Staff were fab nothing too much trouble great price

Reply from Richer Sounds - Hull
Great customer service.
They care about what you want and how to use what you purchase and also great after sales service.
Would definitely buy again in future.

Reply from Richer Sounds - Hull

Reply from Richer Sounds - Hull
Fantastic service cannot fault, television arrived before delivery date. Highly recommend

Reply from Richer Sounds - Hull
I was purchasing my first smart TV and needed advice about which one to choose. I got lots of help and felt listened to and guided to the right one for me. I wanted my TV delivered and set up and arranged this with the shop. There was a misunderstanding about the arrangements made however and a small delay occurred. I spoke to customer services who were very responsive and apologised. They really care that their customers have a good experience shopping at Richer Sounds and kept in touch with me to rectify the issue. I will definitely shop there in the future.

Reply from Richer Sounds - Hull
Friendly staff, great recommendations, and even gave me a Christmas bonus on top.
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