You can’t beat Richer Sounds for reliable help and knowledgeable advice, there’s no pressure. I don’t think of going anywhere else for value and reliability.
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See what reviewers are saying
Richer Sounds was recommended to us and we weren’t disappointed! It lived up to our expectations. Laurie helped me choose the tv and soundbar being patient with someone who isn’t a techno whizz . Also... See more
Company replied
I've bought around 8 items from this store in 7 years. Mainly from Kal, Chappers and recently Joey. If you want a demo as I did on last purchase they had the item set up in the demo room for me to hea... See more
Company replied
The first contact I had was I think with York branch who searched for stock of the product I wanted from clearance -audio pro addon c3 - and said there was one ex service left in Hull and that they... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
88-90 Prospect Street, HU1 3RT, Hull, United Kingdom
- 0333 900 0059
4.9
Excellent
2K reviews
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THESE GUYS ARE THE BEST !!!
THESE GUYS ARE THE BEST !!!
In a world of average customer service, these guys go above and beyond. Great product knowledge and customer service. You truly get the sense and feeling that they guys want to provide you with the best products and services.
Can’t thank them enough for finding a solution for my media wall issues.
Will never shop anywhere else.
February 22, 2026
Reply from Richer Sounds - Hull
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Lg g5 65 in
Just upgraded from 4 to 5 star .
Arrived with a choice in my head , staff came over to help .
The two TVs I thought about were on the shop floor ,the lg C5 65 , I looked at it , I said I'm also considering the lg g5 ,he said it's there behind you .
Turned ,looked at it ,said right I'm having that .I've been mulling over these TVs for weeks .
Having Weighed up the costs and the difference between the two .I just had to have the g5 .
We didn't want the wall version ,stand only ,our walls are so thin ,cost was around 150 more ,a lot for a basic stand imo .but it is what it is .
Saying that ,if had of bought the the wall mount TV ,you'd get a free £999 pound surround system ,buying mine you get the £699 free surround system , not sure why but hey ho .
Staff were helpful ,
The TV ,surround arrived on the day stated for delivery. Even after the van broke down ,and they messaged me ,still came on the day .
The TV is wow ,seriously wow ,my Panasonic of 14 years ,served us well ,but this is a shock to the system ,the lg g5 ,is surprising me still after 3 days in.
I am watching football now ,the picture is quality .
Still a bit of tweaking to do ,but it's getting there .
The surround is still to be took out the box ,looks good though .
Now ask me a year down the line what I think ,but at the moment worth every penny ....
February 28, 2026
Reply from Richer Sounds - Hull
Thank you for your review, great to read you are happy with the TV, I agree it is a great choice! Apologies for the hiccup with the courier but I'm glad they overcame it, and that our colleagues were helpful too. Thanks again for your custom.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Real people, really helpful and knowledgeable
Dealt with a very helpful person in the store, had a good discussion about projector technologies before ordering one. He even digned me up and got me a little more discount too. Advised about buying a spare bulb and recommended a business to buy it from. Couldn't have been any more helpful!
February 26, 2026
Reply from Richer Sounds - Hull
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Hull
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Really great service in Hull
Really great service in Hull, complete professionalism and advice. I'm very happy with my new turntable purchase. Thank you again.
February 25, 2026
Reply from Richer Sounds - Hull
Thanks for your kind review, we look forward to your next visit.
Helpful staff
Helpful staff, gave me valuable information and provided a free cable.
February 23, 2026
Reply from Richer Sounds - Hull
Thank you for your wonderful feedback
Great advice regarding choice of TV for…
Great advice regarding choice of TV for the bedroom
The price was a happy surprise with the next working day the TV was available for collection and loaded into the car by Paul 🤗
February 22, 2026
Reply from Richer Sounds - Hull
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Hull
Thanks for your 5 star review, we look forward to seeing you again next time
Price match
The price match promise was executed without quibble or delay, great customer service.
February 18, 2026
Reply from Richer Sounds - Hull
Thanks for your great feedback and for supporting local business.
Your member listened to my…see above
Your member listened to my requirements, suggested what would suit my needs and located one in Oxford .Sent straight to my house the next day and up and running perfectly. I have bought from you before but this time I am 90 yrs old and wife 95 yeas old, housebound and everything went smooth. Full marks
February 19, 2026
Reply from Richer Sounds - Hull
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Hull
Thanks for your great feedback and for supporting local business.
As always first class service and great…
As always first class service and great to deal with.
January 27, 2026
Reply from Richer Sounds - Hull
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Hull
Thank you for your wonderful feedback
Brilliant experience start to finish
Brilliant experience start to finish. Kale was so helpful and answered all my husbands questions.
The TV we bought on turned out to be too big for our space but there was no problem swapping it to a smaller one.
The staff were excellent and so helpful. They made the whole experience seamless.
February 13, 2026
Reply from Richer Sounds - Hull
Thank you for your 5 star review, it’s lovely to read your comments.
Great advice and service I got speaker…
Great advice and service I got speaker cable recently and was up graded to a better set for no extra cost
February 13, 2026
Reply from Richer Sounds - Hull
Thank you for your 5 star review!
I wanted to upgrade my 5.1 speaker package
I wanted to upgrade to upgrade to a very good 5.1 speaker system thein-store sales team helped me out over the phone on which speaker package to buy,very friendly and very helpful been going to richer sounds for years i would highly recommend richer sounds to my friends and family
February 11, 2026
Reply from Richer Sounds - Hull
Thank you for your 5 star review, it’s lovely to read your comments.
Richard Sounds have always been my go…
Richard Sounds have always been my go to shop for hi-fi products they do everything they can to make sure you get the right product at the right price I have purchased many items from your store and I’ve always been satisfied with the service and the after sales service and I would not hesitate to recommend them
February 10, 2026
Reply from Richer Sounds - Hull
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
My experience of purchasing an item was…
My experience of purchasing an item was made relaxed and straightforward with the customer assistance I received for a telephone enquiry and purchase. All was completed by very patient staff who very knowledgeable of the particular radio I ordered. Another brilliant deal and service. Manythanks RS
February 7, 2026
Reply from Richer Sounds - Hull
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Ordered for click &collect on a Friday…
Ordered for click &collect on a Friday pm, received call from shop to say ready to collect on the Monday, can’t fault that, first class.
February 6, 2026
Reply from Richer Sounds - Hull
Thank you for your 5 star review!
NOT NEXT DAY PICK UP BUT WE GO THERE EVENTUALLY…
WE ORDERED ON LINE WAS TOLD IT WOULD BE NEXT DAY PICK UP BUT WAS THEN TOLD BY THE SHOP IT WAS NOT IN STOCK AND WOULD BE IN THE NEXT DAY. WE HAD NOT HEARD ANYTHING FROM THE SHOP SO WE WENT INTO TOWN TO ENQUIRE. WAS TOLD THEY HAD CALLED ME BUT NO MISSED CALLS ON MY MOBILE!!! IT WAS SAT IN THE BACK OF THE SHOP AWAITING OUR PICK UP
February 5, 2026
Reply from Richer Sounds - Hull
Thank you for your feedback although my apologies there were some issues following you placing a 'click and collect' order on our website. The service is always available on a next working day basis, so if the store don't have stock of the item we will deliver to them from our central warehouse, as this was the case here and you had ordered online one evening, the item was despatched the following day and arrived the day after that.
I do hope all is well with the product and that you are happy, don't hesitate to get in touch if we can be of any help..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
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