Richer Sounds - Hull Reviews 

2,164
TrustScore 5 out of 5

4.9

88-90 Prospect Street, HU1 3RT Hull, GB


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Rated 5 out of 5 stars

Very good they are really easy to speak to and very helpful even suggesting the best way to set things up the quality and price is excellent well done

Company replied

Rated 5 out of 5 stars

From my original request, to the team tracking down the streamer to having a listening room set up and walking away after buying was just about as pain free and simple experience as you could ask for.... See more

Company replied

Rated 5 out of 5 stars

Staff attentive to what we were looking for in a new sound system, knowledgeable but not blinding us with technology and adding personal experience and recommendations. We felt that what was being s... See more

Company replied

Rated 5 out of 5 stars

Shout out to Chappers at the Hull store for his outstanding customer service!! Purchased a Technics 1210GR2 turntable with a Ortofon blue concord stylus at a great price with loads of quality help an... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 88-90 Prospect Street, HU1 3RT, Hull, United Kingdom

  • 0333 900 0059

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,164)

23,820 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous

Fantastic service cannot fault, television arrived before delivery date. Highly recommend

December 30, 2025
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Reply from Richer Sounds - Hull

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent customer service

I was purchasing my first smart TV and needed advice about which one to choose. I got lots of help and felt listened to and guided to the right one for me. I wanted my TV delivered and set up and arranged this with the shop. There was a misunderstanding about the arrangements made however and a small delay occurred. I spoke to customer services who were very responsive and apologised. They really care that their customers have a good experience shopping at Richer Sounds and kept in touch with me to rectify the issue. I will definitely shop there in the future.

December 30, 2025
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Reply from Richer Sounds - Hull

Dear Mrs Boillat,

Thank you for the feedback although I was terribly sorry to read about the mix ups and poor communication which sounds pretty dreadful.

Whilst I'm pleased that the TV is now installed and you are happy, we of course take negative feedback seriously and will investigate ASAP with the store to find out what happened plus contact you to put matters right.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

A very big thank you to Paul store…

A very big thank you to Paul store manager.We had purchased a TV,some 3months previously.Unfortunately the set seemed to keep having problems.After contacting the store in Hull,who were always so helpful and polite,the set was replaced on New Years Eve.Paul delivered the set himself,and installed it.We feel this goes over and above,normal customer service.We will certainly recommend to others.

December 31, 2025
Unprompted review
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Reply from Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very professional and helpful staff

Very professional and helpful staff, didn't have item in stock to take away but had a demo version for me to look at, ordered and delivered next day - Saturday! and last weekend before Christmas. A complete change from the usual electronics stores. Great price and much cheaper than others, plus 6 years guarantee included, so all in all great service.

December 26, 2025
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Reply from Richer Sounds - Hull

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service

Went in to buy a sonos beam, they had sold the last one that morning, but got me one sent out from the main warehouse quickly.

December 28, 2025
Rated 5 out of 5 stars

Always most helpful both technically…

Always most helpful both technically and from the sales side never over powering. Great team hence why I always recommend to family and friends!

December 7, 2025
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Reply from Richer Sounds - Hull

Thank you for your 5 star review!

Rated 5 out of 5 stars

I purchased 2 turntables over the…

I purchased 2 turntables over the Christmas period, 1 for my daughter and one for myself. The staff in the store were extremely helpful and did not pressure me in any way. They were vert knowledgeable about the items that I bought and they gave me a great deal for the turntables. I couldn't be happier with the staff at Richer Sounds and would highly recommend them to anyone.

December 22, 2025
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Reply from Richer Sounds - Hull

Thanks for your kind review, we look forward to your next visit.

Rated 4 out of 5 stars

It would have been 5 stars but just…

It would have been 5 stars but just noticed these are actually cheaper after been advised grab them at the price I paid while i can because they will be going back up to full price but now they are cheaper.

Update - Changes from 2 to 4 - The prices did drop as a reaction to certain retailers it has been confimred out of Richer Sounds staff control and no way of knowing this would happen

December 19, 2025
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Reply from Richer Sounds - Hull

Thanks for the feedback, having checked the the items you bought I'm somewhat confused to read your comments as the prices of all the components purchased have since risen, following a promotional period expiring. I can see the store also arranged a free premium delivery for you, which usually comes at a charge.

I do appreciate you taking our call however to allow us to clarify for you on the pricing history of the products, which we will always willingly supply any customer, as well as resolve matters. Hopefully prospective customers reading this will consider the 98% of happy customers who review us positively on Trustpilot.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Excellent productivity

Excellent productivity. Good price, good value. Chris,your installer knowlegeable , polite and instructive. Have reccomended you all to friends and neighbours , some already your clients as it turns out.

December 21, 2025
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Reply from Richer Sounds - Hull

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

On 19-12-25 I went to RICHER SOUNDS…

On 19-12-25 I went to RICHER SOUNDS because two banana splits for my speakers broke. The service there was perfect, they helped me immediately and replaced them. Thank you very much. RICHERSOUND, you are professionals and have perfect customer service. Thank you to the staff at HULL, especially LAURENT, he is very kind and has a passion for the work he does. Thank you RICHERSOUND at HULL.

December 19, 2025
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Reply from Richer Sounds - Hull

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent service

I was buying a Smart TV for the first time and the man at Richer Sounds answered all my questions patiently and in an easy to understand way. The atmosphere in the shop was relaxed and all the staff were pleasant.
The TV I ordered arrived the next day and I was kept up to date with expected arrival time. TV is great and the price I paid was around the same as similar TVs in other stores. It came with a long guarantee too.
All round excellent experience.

December 18, 2025
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Reply from Richer Sounds - Hull

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent advice and comparisons made…

Excellent advice and comparisons made deciding the Technics SL1210gr2 turntable was perfect for m
Set up on Christmas Eve and absolutely loving it

December 18, 2025
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Friendly

Friendly, good price and quick delivery

December 17, 2025
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service as always

Great service, knowledgeable advice and unbeatable price and warranty. Always purchase from Richer Sounds, and no reason to change. Ordered in the evening and was delivered next morning.

December 17, 2025
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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