Very good they are really easy to speak to and very helpful even suggesting the best way to set things up the quality and price is excellent well done
Company replied
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Very good they are really easy to speak to and very helpful even suggesting the best way to set things up the quality and price is excellent well done
Company replied
From my original request, to the team tracking down the streamer to having a listening room set up and walking away after buying was just about as pain free and simple experience as you could ask for.... See more
Company replied
Staff attentive to what we were looking for in a new sound system, knowledgeable but not blinding us with technology and adding personal experience and recommendations. We felt that what was being s... See more
Company replied
Shout out to Chappers at the Hull store for his outstanding customer service!! Purchased a Technics 1210GR2 turntable with a Ortofon blue concord stylus at a great price with loads of quality help an... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
88-90 Prospect Street, HU1 3RT, Hull, United Kingdom
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Fantastic service cannot fault, television arrived before delivery date. Highly recommend

Reply from Richer Sounds - Hull
I was purchasing my first smart TV and needed advice about which one to choose. I got lots of help and felt listened to and guided to the right one for me. I wanted my TV delivered and set up and arranged this with the shop. There was a misunderstanding about the arrangements made however and a small delay occurred. I spoke to customer services who were very responsive and apologised. They really care that their customers have a good experience shopping at Richer Sounds and kept in touch with me to rectify the issue. I will definitely shop there in the future.

Reply from Richer Sounds - Hull
Friendly staff, great recommendations, and even gave me a Christmas bonus on top.
A very big thank you to Paul store manager.We had purchased a TV,some 3months previously.Unfortunately the set seemed to keep having problems.After contacting the store in Hull,who were always so helpful and polite,the set was replaced on New Years Eve.Paul delivered the set himself,and installed it.We feel this goes over and above,normal customer service.We will certainly recommend to others.

Reply from Richer Sounds - Hull
Very professional and helpful staff, didn't have item in stock to take away but had a demo version for me to look at, ordered and delivered next day - Saturday! and last weekend before Christmas. A complete change from the usual electronics stores. Great price and much cheaper than others, plus 6 years guarantee included, so all in all great service.

Reply from Richer Sounds - Hull
Went in to buy a sonos beam, they had sold the last one that morning, but got me one sent out from the main warehouse quickly.
Always most helpful both technically and from the sales side never over powering. Great team hence why I always recommend to family and friends!

Reply from Richer Sounds - Hull
Super helpful and knowledgeable staff.
Price matched without any fuss.

Reply from Richer Sounds - Hull
Always friendly and honest. Never tried to upsell anything! Always my go to!

Reply from Richer Sounds - Hull
I purchased 2 turntables over the Christmas period, 1 for my daughter and one for myself. The staff in the store were extremely helpful and did not pressure me in any way. They were vert knowledgeable about the items that I bought and they gave me a great deal for the turntables. I couldn't be happier with the staff at Richer Sounds and would highly recommend them to anyone.

Reply from Richer Sounds - Hull
It would have been 5 stars but just noticed these are actually cheaper after been advised grab them at the price I paid while i can because they will be going back up to full price but now they are cheaper.
Update - Changes from 2 to 4 - The prices did drop as a reaction to certain retailers it has been confimred out of Richer Sounds staff control and no way of knowing this would happen

Reply from Richer Sounds - Hull
Excellent productivity. Good price, good value. Chris,your installer knowlegeable , polite and instructive. Have reccomended you all to friends and neighbours , some already your clients as it turns out.

Reply from Richer Sounds - Hull
Great customer service and very easy to deal with.

Reply from Richer Sounds - Hull
On 19-12-25 I went to RICHER SOUNDS because two banana splits for my speakers broke. The service there was perfect, they helped me immediately and replaced them. Thank you very much. RICHERSOUND, you are professionals and have perfect customer service. Thank you to the staff at HULL, especially LAURENT, he is very kind and has a passion for the work he does. Thank you RICHERSOUND at HULL.

Reply from Richer Sounds - Hull
I was buying a Smart TV for the first time and the man at Richer Sounds answered all my questions patiently and in an easy to understand way. The atmosphere in the shop was relaxed and all the staff were pleasant.
The TV I ordered arrived the next day and I was kept up to date with expected arrival time. TV is great and the price I paid was around the same as similar TVs in other stores. It came with a long guarantee too.
All round excellent experience.

Reply from Richer Sounds - Hull
Excellent advice and comparisons made deciding the Technics SL1210gr2 turntable was perfect for m
Set up on Christmas Eve and absolutely loving it

Reply from Richer Sounds - Hull
Great service, knowledgeable advice and unbeatable price and warranty. Always purchase from Richer Sounds, and no reason to change. Ordered in the evening and was delivered next morning.

Reply from Richer Sounds - Hull
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