Richer Sounds - Kingston Reviews 

I hadn't been into Richer Sounds for many years and was now looking for a complete new set of hi-fi separates. I hadn't looked up much on the website beforehand so wasn't quite sure what I wanted, and had a vague budget. It took about an hour to go through my options and find suitable items. I confess to being a little disappointed that I wasn't able to take all my preferred items away that day, as I had naively thought the store would have a lot of things in stock rather than generally delivering from a vast warehouse, but that was my fault as I am a relative newcomer to proper hi-fi equipment. Similarly there was a lot to choose from and the options were a bit confusing, though this was probably a lot to do with wanting four new separates (amplifier, turntable, CD player and speakers) and I kept jumping around between them rather than methodically looking at each in turn. I suspect most customers are more experienced and/or looking for just one of those components and probably also do their homework better than I did. Both staff members (Sunny and Carl) were very helpful and helped me make the right decision, gave me good prices and arranged delivery just 2-3 days later, and it was worth waiting for. They were both very courteous and friendly (and not intimidating as I had feared hi-fi experts might be towards a newcomer). I was also happy with their after-sales service where they answered several queries and sent links to other items I might need such as cables. I have always liked Richer Sounds as a business as they have a great reputation for quality, price, service and fairness to their staff as well as standing up for social justice, and I was pleased to find this reputation has remained the same decades later. I wouldn't really have considered going anywhere else and would definitely recommend them, though if like me you're buying a complete set of gear it might pay to take your time over each component one by one rather than diving in!

Price e and service was good and shop was prepared to negotiate.

Great service as per usual from the team in Kingston

Very good service, in shop and from delivery team. Very happy with the Samsung tv I chose.

Good prices, helpful staff, who are happy to advise on suitable equipment.

Great price for vip membership and very easy collection

I was instantly welcomed as we walked in the door. The salesperson was very helpful and knowledgeable. It was also very useful in being able to hand in the old television for disposal.
A very satisfied customer.

I bought several TVs and a new sound bar and the staff in the shop couldn't be more helpful

Good customer service

Ordered tv from website and had it delivered to local shop.Easy collection,friendly staff ,all good. Very pleased with my purchase so far.

Given good advice, and chance to try on noise cancelling headphones, and decide which pair suited me best. Courteous and helpful service as always at Richer.

Richer Sounds always offer an excellent service. Competitive prices and knowledgeable, helpful, staff.

It’s always so reassuring to purchase from Richer Sounds when their stock can be accompanied with a 6yr guarantee and a reliable home delivery service.
Big thanks to the staff at Kingston branch.

Had an issue with a speaker that needed a suspected firmware update. Was nervous about doing myself so took it to the Kingston store (where the purchase had been made) to see if it was in fact the required solution.
Terry was great, ran thru it all with me and then did the upgrade on my behalf to ensure it was done properly. Top service!

Being able to talk to one helpful customer adviser several times to get information, advice, prices and sort delivery and collection dates.

The staff are very knowlegable and don't put excessive pressure to buy something. They listened to what I needed and wanted, set up a second system to demonstrate to give me options and were very helpful in deciding what to buy.

Dan is Friendly and knowledgeable and you always get the best deals. Brilliant communication with the staff and always available at the drop of a hat for any questions. Solution based. Richer Sounds forever!!

Went to pick up for collection. Friendly staff and quick collection

I phoned ahead to check availability of product and Terry was professional and efficient and when I arrived at store I was welcomed by his colleague (possibly manager) who called Terry and he continued to be professional and we discussed other products before I made my purchase. Highly recommend and will use again. 10 out of 10