Richer Sounds - London Bridge Reviews 

Robin at London Bridge was awesome.

Informative about options of TVs.
Helpful in methods to pay.
And reassuring.

Great service and product from Richer Sounds as usual. Robin couldn't do enough to ensure I was purchasing the correct item for my needs at the right price over the phone.

Our New Bluray player was delivered speedily with great comms from both the store and the courier.
Dispatched and shipped as described.

To top it off there was a couple of surprise bonus Blu Rays included in the package for us to test our new purchase!!

Even though this was not the local Chester store I usually deal with, the service from London Bridge matched the high standards I have come used to from Richer Sounds.

The teams at Richer Sounds provide you with expert technical knowledge and experience and guide you through your purchase - why go elsewhere!!

Many thanks. That’s all that I can say

I called in by phone to check if those spicy AKG N9 headphones are available for pickup within 20 min as delivery to North Greenwich would be too much trouble sustainability wise. So I travelled those few stops by tube to London Bridge, and as the shop has moved down the road I had that look out until located; easy peasy. Great service, a little discount on top with some great advice on a Klipsch subwoofer made it a happy afternoon.

Very helpful and efficient purchase of a TV.

It was time to update my LG TV, soundbar and accessories and there was no other option but to go to Richer Sounds at London Bridge. Terry was patient and managed to result my enquiries in a quality package.

Friendly and professional service. Quick to deliver and used a good courier DHL

Service at the London Bridge store fully lived up to the high standards expected by Richer Sounds. Terry was particularly helpful, over several visits, with a malfunctioning amp and the selection of an upgrade.

I was the ultimate pain in the arse - ordered and paid for a telly one day for delivery later that week and then returned to the shop the next day to swap it for another one. All the admin surrounding it was completed with minimum fuss
I would hate customers like me but Terry remained unflustered throughout! Top man.

Staff took as much time as necessary to understand problem I had with TV, including discussing together possible causes. Suggested tests to determine cause. Only suggested possible purchase of replacement at the end.
Also opened up when I arrived at the shop before opening time.
Having used this firm previously, this only confirmed my appreciation of their experience, expertise, and genuine concern for the customer

Couldn’t be more more helpful or caring
Have had many purchases in the past and trust the company explicitly
Thank you and thank you Robin

Alex from the London Bridge branch was excellent. Very knowledgeable and personable. Will definitely be back in the future to buy again.

Not only was the service excellent when I bought my item, but it was also excellent when I needed to return it.
I couldn't possibly recommend them highly enough for their knowledge, professionalism and customer care.
Five stars all the way.

I bought a ex-Display (open box) TV from Richer Sounds and honestly the experience could not have been more human. The staff care about their work and products. Interacting with them is refreshing and not the typical "sales-man/woman" attitude.

I'll explain why:
- Super helpful staff, they took photos of the TV for me to look at the "used" state so that I could get a feel before committing to purchasing.
- We discussed delivery options and it came on the same day of purchasing
- The box did not include the legs the TV, which was a problem, but again I called the store and they sent me a replacement on the same day, not even an hour later.

TV still comes with 6 year warranty so even from that perspective I'm very content.

I wouldn't hesitate to get any ex-display item from Richer Sounds again.

Helpful sales assistant on the phone. Quick and efficient purchase and delivery.

Fantastic advice from Terry, the manager. I know nothing about the right separates, just love music and knew I wanted to upgrade my system.

He worked through a great option that was in budget and sounds amazing. Excellent advice and I am delighted with my new system!

It was pouring rain on Tooley Street, the buses had been delayed, and now it was ten minutes after closing. The salesperson saw our plight and delayed his departure for home to re-open the store and see to our needs. An appliance was suggested and a generous discount and warranty applied and free delivery for the following day arranged. We were really impressed by the kind of personal attention and consideration that was displaced by the cold logic of the market many decades since. The appliance purchased has proven to be all that was claimed, and more. Very happy shoppers! Thank-you Robin.

Great customer service!

Got given an hour to listen to whichever speakers I wished. Very knowledgeable staff, very happy with my new passive speakers.

I had an excellent experience at Richer Sounds London Bridge. The manager Terry and his colleague Robin were incredibly helpful and patient throughout the process. After a few days of discussing prices, they offered us a fantastic deal on an LG G4 65" TV and Denon DHT-S517 soundbar. The price they gave us was unbeatable compared to what it could have costed elsewhere. Their customer service and willingness to help were outstanding. Highly recommended!