Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... See more
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Wanted new bookshelf speakers to replace my 30+ year old Tannoy 607s in a smaller room. Adrian the store manager set up What HiFi award winners against DALI SONIK3 in the 'experience room'. Played a... See more
Company replied
Amazing service from start to finish. The website is easy to use and the process of collecting my product was also smooth. Received just the right amount of emails, no excessive marketing emails etc.... See more
Company replied
Really friendly help and terrific customer service Matt has been really kind to spend time with me to help me get my home cinema setup correct Thanks for taking the effort
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
268 Deansgate, M3 4JB, Manchester, United Kingdom
- 0333 900 0086
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Matt was very helpful and answered all…
Matt was very helpful and answered all my queries. The delivery men were very professional.
Matt even followed up with an email to check that everything was ok.
I am delighted with the purchase

Reply from Richer Sounds - Manchester
Helpful staff and a great price
Helpful staff and a great price. What more could you ask for?!

Reply from Richer Sounds - Manchester

Reply from Richer Sounds - Manchester
Fantastic service from Adrian and the…
Fantastic service from Adrian and the team, helped me choose the right record player by clearing explaining pros and cons of each model

Reply from Richer Sounds - Manchester
Great staff
From start to finish they was brilliant, all staff friendly & had a good sense of humour down to earth but professional with it.
Great team
Manchester store

Reply from Richer Sounds - Manchester
Very good experience I visited the shop…
Very good experience I visited the shop in Manchester the gentleman that I spoke to New exactly what I was after he didn’t have it in stock, but sourced the tv that I wanted and even delivered it the next day excellent customer service

Reply from Richer Sounds - Manchester
Until now they have been excellent.
Until now they have been excellent.
Then I got a faulty Manhattan Aero. Manhattan were less than helpful. I ordered another which was fine.
Then came trying to return the first.
The e mail says 3 photos are required but nothing about what to do with them. Take the box in the box HUH? Does it mean the device in the box. Then plug in the box, what cardboard?

Reply from Richer Sounds - Manchester
They may be more expensive then most…
They may be more expensive then most other options, but the customer service, support, and returns makes it 100% worth it.
If I can I always buy from them

Reply from Richer Sounds - Manchester
Wanted new bookshelf speakers to…
Wanted new bookshelf speakers to replace my 30+ year old Tannoy 607s in a smaller room. Adrian the store manager set up What HiFi award winners against DALI SONIK3 in the 'experience room'. Played a few tracks of my eclectic music tastes and we both agreed the DALI speakers had more depth. Adrian was really helpful, also bought some Mountson Essential Speaker Stands.
Great service, delivery postponed until I go back from holiday and DPD delivered early within the timeslot sent to me.

Reply from Richer Sounds - Manchester
Friendly staff and knowledgeable
Friendly staff and knowledgeable, but didn't have much choice in store for what I wanted, only 2 products for ear buds to choose from.

Reply from Richer Sounds - Manchester
I have bought Ruarkaudio R1S
I have bought Ruarkaudio R1S. I received 6 years warranty. In 2019 i bought there record player by Denon , is still working from 7 years . Richer sounds giving customers very good service and long-term warranty. The staff is very friendly and helpful . If you don't know where to buy,buy at Richer sounds.
Pawel Marczak

Reply from Richer Sounds - Manchester
Ordered a CA AMP from their Manchester…
Ordered a CA AMP from their Manchester shop. They sorted a demo out with streamer, Dali speakers and amp. Fantastic service. Straightforward sales. Delivery door on. And the kit in the house sounds great. Next month I’ll by the CA streamer. Cheers, Rick.

Reply from Richer Sounds - Manchester
Great company
Great company. Really good customer service. Would recommend over any other electronic retailer as the service after my TV developed a fault after 5 years was amazing.

Reply from Richer Sounds - Manchester
I bought a 32 inch TV and wall bracket…
I bought a 32 inch TV and wall bracket recently and I received a very helpful advisor who offered and answered all my questions with intererst.
This is exactly the same experience that I received the last time I bought goods from you.
No heavy sales pitch just good advice, very refeshing and that's why I keep coming back to you.

Reply from Richer Sounds - Manchester
Richer sounds- Gold Standard Service
Richer sounds! What can I say have been using them for years. Always buy my Audio visual products from them, 6 year warrantey is always a bonus. Great advice aswell when going into the Deanagate Manchester store!

Reply from Richer Sounds - Manchester
Knowledgeable helpful staff
Knowledgeable helpful staff
Work out a deal that was good
For me. Sorted out next day delivery
As I was on the bus.

Reply from Richer Sounds - Manchester

Reply from Richer Sounds - Manchester
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