Richer Sounds - Manchester Reviews 

1,365
TrustScore 5 out of 5

4.9

268 Deansgate, M3 4JB Manchester, GB


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Rated 5 out of 5 stars

Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... See more

Rated 5 out of 5 stars

Wanted new bookshelf speakers to replace my 30+ year old Tannoy 607s in a smaller room. Adrian the store manager set up What HiFi award winners against DALI SONIK3 in the 'experience room'. Played a... See more

Company replied

Rated 5 out of 5 stars

Amazing service from start to finish. The website is easy to use and the process of collecting my product was also smooth. Received just the right amount of emails, no excessive marketing emails etc.... See more

Company replied

Rated 5 out of 5 stars

Really friendly help and terrific customer service Matt has been really kind to spend time with me to help me get my home cinema setup correct Thanks for taking the effort

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,365)

24,702 reviews in the last 12 months

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Rated 5 out of 5 stars

Matt was very helpful and answered all…

Matt was very helpful and answered all my queries. The delivery men were very professional.
Matt even followed up with an email to check that everything was ok.
I am delighted with the purchase

June 14, 2026
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Reply from Richer Sounds - Manchester

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Fantastic service from Adrian and the…

Fantastic service from Adrian and the team, helped me choose the right record player by clearing explaining pros and cons of each model

June 11, 2026
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Reply from Richer Sounds - Manchester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great staff

From start to finish they was brilliant, all staff friendly & had a good sense of humour down to earth but professional with it.

Great team

Manchester store

June 11, 2026
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Reply from Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very good experience I visited the shop…

Very good experience I visited the shop in Manchester the gentleman that I spoke to New exactly what I was after he didn’t have it in stock, but sourced the tv that I wanted and even delivered it the next day excellent customer service

June 10, 2026
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Reply from Richer Sounds - Manchester

Thanks for your kind review, we look forward to your next visit.

Rated 3 out of 5 stars

Until now they have been excellent.

Until now they have been excellent.
Then I got a faulty Manhattan Aero. Manhattan were less than helpful. I ordered another which was fine.
Then came trying to return the first.
The e mail says 3 photos are required but nothing about what to do with them. Take the box in the box HUH? Does it mean the device in the box. Then plug in the box, what cardboard?

June 12, 2026
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Reply from Richer Sounds - Manchester

Thank you for your feedback although I was of course disappointed to read you received a faulty product and that resolving things with our team didn't go smoothly via e-mail. I will of course review what was sent to request collection images, to ensure any communicaton of such is as clear as it needs to be.

In the meantime I understand the collection has been arranged and that a refund will follow, of course if I can be of any more help in the meantime do let me know.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

They may be more expensive then most…

They may be more expensive then most other options, but the customer service, support, and returns makes it 100% worth it.
If I can I always buy from them

June 4, 2026
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Reply from Richer Sounds - Manchester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Quality items

Quality items, and great value.

June 9, 2026
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Reply from Richer Sounds - Manchester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Wanted new bookshelf speakers to…

Wanted new bookshelf speakers to replace my 30+ year old Tannoy 607s in a smaller room. Adrian the store manager set up What HiFi award winners against DALI SONIK3 in the 'experience room'. Played a few tracks of my eclectic music tastes and we both agreed the DALI speakers had more depth. Adrian was really helpful, also bought some Mountson Essential Speaker Stands.
Great service, delivery postponed until I go back from holiday and DPD delivered early within the timeslot sent to me.

May 25, 2026
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Reply from Richer Sounds - Manchester

Thank you for your wonderful feedback

Rated 4 out of 5 stars

Friendly staff and knowledgeable

Friendly staff and knowledgeable, but didn't have much choice in store for what I wanted, only 2 products for ear buds to choose from.

June 8, 2026
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Reply from Richer Sounds - Manchester

Thanks for the great feedback about the team, although I’m sorry the range of ear buds in store was more limited than you expected, we’ll use this feedback to review our in-store selection.

I do hope you are totally happy with the items you did purchase, should you need any help of course please get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

I have bought Ruarkaudio R1S

I have bought Ruarkaudio R1S. I received 6 years warranty. In 2019 i bought there record player by Denon , is still working from 7 years . Richer sounds giving customers very good service and long-term warranty. The staff is very friendly and helpful . If you don't know where to buy,buy at Richer sounds.
Pawel Marczak

June 6, 2026
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Reply from Richer Sounds - Manchester

Thank you for your 5 star review!

Rated 5 out of 5 stars

Ordered a CA AMP from their Manchester…

Ordered a CA AMP from their Manchester shop. They sorted a demo out with streamer, Dali speakers and amp. Fantastic service. Straightforward sales. Delivery door on. And the kit in the house sounds great. Next month I’ll by the CA streamer. Cheers, Rick.

May 31, 2026
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Reply from Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great company

Great company. Really good customer service. Would recommend over any other electronic retailer as the service after my TV developed a fault after 5 years was amazing.

May 29, 2026
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Reply from Richer Sounds - Manchester

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I bought a 32 inch TV and wall bracket…

I bought a 32 inch TV and wall bracket recently and I received a very helpful advisor who offered and answered all my questions with intererst.
This is exactly the same experience that I received the last time I bought goods from you.
No heavy sales pitch just good advice, very refeshing and that's why I keep coming back to you.

May 27, 2026
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Reply from Richer Sounds - Manchester

Thank you for your 5 star review!

Rated 5 out of 5 stars

Richer sounds- Gold Standard Service

Richer sounds! What can I say have been using them for years. Always buy my Audio visual products from them, 6 year warrantey is always a bonus. Great advice aswell when going into the Deanagate Manchester store!

May 27, 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Knowledgeable helpful staff

Knowledgeable helpful staff
Work out a deal that was good
For me. Sorted out next day delivery
As I was on the bus.

May 27, 2026
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Reply from Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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