The shopping experience with Richer Sounds is great because a) they have a wide range of equipment that I'm interested in at competitive prices b) orderi... See more
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My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m... See more
Company replied
I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next... See more
Company replied
Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items th... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
556 Elder Gate, MK9 1LR, Milton Keynes, United Kingdom
- 0333 900 0054
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service
Great service, really knowledgeable without pushy selling tactics and some really great products at excellent prices.
August 15, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
Order, await delivery to your local shop, collect../
The shopping experience with Richer Sounds is great because a) they have a wide range of equipment that I'm interested in at competitive prices
b) ordering on the website is simple; if your local branch hasn't got the item in stock, you can have it delivered to your home address or pick it up from the shop when it comes in
c) the staff are friendly, knowledgable and efficient and they make the whole experience great.
August 4, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review!
The price and sound is absolutely…
The price and sound is absolutely amazing. Would definitely recommend
August 15, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Friendly service when I collected
Friendly service when I collected. Helpful, happy for me to unbox and test equipment before leaving the store.
August 12, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your 5 star review, we look forward to seeing you again next time
Super service from Aiden
Super service from Aiden. Extremely knowledgeable and helpful. I would have no hesitation shopping here again.
August 11, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind review, we look forward to your next visit.
I managed to replace my old cd player…
I managed to replace my old cd player with a new one in a few minutes. Sounds good as well.
Parking around the store is tricky but I was able to park on the delivery bay, so no problem.
August 12, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your wonderful feedback
My experience at Richer Sounds Milton…
My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m very happy with my Roksan Attessa CD Transport, after having it for a week it sounds amazing.
August 10, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
Exceptional price and service.
They were able to access a product I wanted even though it wasn’t part of their regular stock and it was supplied to me the following day at a price £150 cheaper than anywhere else I could purchase it locally. Was is there not to like ?? The staff were very helpful they called me when it was in.
August 10, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The shop was great the delivery from…
The shop was great the delivery from dpd was poor tried to deliver and 7.35 am on monday without any txt or email warning
I registered on the app upgrade delivery to their so call vip service (£5) and ask for afternoon delivery that was confirmed by email and low and behold they delivered at 7.30 am again the email for delivery came 10 minutes before the arrived and it was by luck i hadnt gone for run that morning and was in
August 8, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your review, although I was really sorry to read about the trials you had with DPD and offer my sincere apologies.
From initial investigation I can't see any of the usual notifications you should receive from them being sent, which we will of course take up with the courier urgently. It's also obviously frustrating that as you are clearly an early drop for this specific route, that this gives you less time to prepare than others, and we will also discuss with the courier what we can do to better help customers in your situation.
In the meantime, I will arrange for our customer service team to get in touch to check all is well with the products and resolve the matter to your satisfaction. senior member of the team will be in touch directly to discuss a suitable solution. Hopefully you can see from the 98% of positive reviews on Trustpilot that issues such as this are rare, but I'm sorry for what happened on this occasion.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Proactive and flexible service
I called about an item but it was out of stock in the warehouse so the manager asked to call me back once he’d had a look through local stock in the shop. I called in the next day to collect it but was there before official opening hours. The staff onsite helped me collect my item and be on my way without any fuss.
August 6, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Milton Keynes Branch
I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next day (Saturday).
The staff were knowledgeable and friendly. Great service.
July 31, 2026
Unprompted review
Reply from Richer Sounds - Milton Keynes
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent as usual
Super fast getting the product in next day for me to collect or the option of delivery. Took it out to my car. Always a good service, keep up the good work.
August 6, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind review, we look forward to your next visit.
Very helpful
August 5, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Problem with My Sony TV
Paddy, Tom and the whole team provided an excellent service in resolving my issues. Sadly, Sony did not provide the level of support I expected, but Richer Sounds went above and beyond to help resolve the matter. I’m extremely grateful for their professionalism, communication and commitment to getting things sorted.
August 4, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review!
We got great advice and price
We got great advice and price for the equipment we wanted.
There was a minor problem which was resolved very quickly
July 30, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review!
Reply from Richer Sounds - Milton Keynes
Thanks for your 5 star review, we look forward to seeing you again next time
Walked into your MK Branch on Saturday…
Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items the one i selected wasn't in stock in store but he let me have the display model at a discounted price. He went on to carefully check all the items were present. Super customer service, so refreshing to receive this, made my day. Thank you Adam
August 8, 2026
Unprompted review
Reply from Richer Sounds - Milton Keynes
Thanks for your 5 star review, we look forward to seeing you again next time
Very good place to buy from 2nd tv and…
Very good place to buy from 2nd tv and surround ive purchased and always give best deals and awesome customer service, we had issues with tv damaged on delivery and Aiden sorted it in milton keynes in 24 hours, thank you
May 22, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your great feedback and for supporting local business.
The person working at till was serving…
The person working at till was serving another customer but he took the time to acknowledge me and said that someone would be with me soon.
August 1, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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